Tue.Nov 02, 2021

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8 Surprising B2B Use Cases for Chatbots

Customer Think

TweetLinkedInShareEmail If you ask most B2B marketers how they use chat platforms like Drift, the immediate answer would most likely be: converting Web visitors. And indeed, increasing Web engagement and Web conversion rates is still a primary us.

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Fixed Mindset vs Growth Mindset in Sales

The Center for Sales Strategy

Your answer to the classic ' sell me this pen ' exercise shows whether you're trapped in a fixed mindset or excelling in a growth mindset. Everyone knows that you perform better after a year in sales than a day in sales. But, what about after five years? Do your skills keep leveling up, or do you slip into repetitive routines? Adopting the growth mindset in sales is the way to make sure every contact your team has is memorable, the orders start pouring in, and the customers keep coming back for

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How Customer Experience Will Transform in the Coming Years

Customer Think

Customer Experience (CX) has been changing and adapting year after year, but the early 2020 up to today changed the landscape of how customers interact with companies. The pandemic changed the way experts look at CX and they had to do it abruptly to keep their business afloat and to continue giving the same quality […].

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How To Accelerate B2B Sales Growth With One Proven Strategy

QYMATIX

Revenue stagnation is a nightmare most managers are scared to dream. If a market is growing in line with the economy and income stagnates, then market share is approximately contracting, and a company is becoming irrelevant. No manager wants that. However, sales leaders are currently under tremendous pressure to grow profitably. Sales acceleration and profitability are difficult to mix.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Why Video Production is So Important For Your Business in 2021

Customer Think

Growing up watching television, you must have seen a lot of ads popping up at breaks between your favorite TV shows. And perhaps, you even may have loved some of them. But as of now, you must have known, all those things that seemed bells and whistles to your innocent mind were a part of […].

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Apptivo Product Updates as of November 01, 2021

Apptivo

Hello! and welcome back to Apptivo’s November month’s product update. We have optimized current apps with an amazing upgrade to make them more persistent to our customers with these latest updates. We sought to solve various relevant problems in this release to improve the general stability of all applications. Here’s a short rundown of our most recent update.

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The “Now-Next-New” Approach to Marketing Resource Allocation

Customer Think

By now, most B2B marketing leaders are well into their planning for 2022, and some of the most important and difficult decisions they will be required to make during the planning process involve the allocation of marketing resources (money, people, t.

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Who's Number One? (In the Sales Cloud)

CoSell

Almost 4 years ago I spoke to a bunch sales leaders and had them rank their Sales Stack, most important to least important. There were some predictable responses (Salesforce was high on the list, Outreach high) and some surprises that many disagreed on (Gong was very high on the list even though a relatively young company.).

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Workplace Trends in 2022 and Beyond

Customer Think

There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success in 2022 and beyond. What workforce trends do brand leaders need to plan for and take action to retain employees and increase customer loyalty? My Workplace Trend Predictions: Closer Partnerships Between Customer […].

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Just For the Sake of It??

Aepiphanni

Why it is critical that business leaders take a strategic approach to their business activities. Over the years, I have had the privilege of working with hundreds if not thousands of business owners, from those who are starting up to those that have been in business for many years. Every time we work together, […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Healthcare Solutions Need Secure Apps: Reducing Vulnerabilities Is A Huge Job!

Customer Think

Smartphones have signalled the beginning of a new age in information technology. Nowadays, even phones the size of your palm have the capacity and capability of a desktop computer, and they are far more affordable. As a result, the healthcare business would inevitably use the newly discovered mobile computing capability to alter the whole industry. […].

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Apptivo Mobile Release Updates as of November 01, 2021 — iOS All-In-One Mobile App: v6.3.8

Apptivo

Apptivo is pleased to announce the newest upgrades in our All-In-One iOS application’s new version 6.3.8 in the App Store. We are constantly upgrading our products to maintain the application’s reliability and accessibility across all platforms. This iOS release is mainly focused on the responsiveness of the application from across the platforms.

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Training vs. Learning: do you want to train? Or have someone learn?

Customer Think

Did you ever wonder why training fails more often than not? Why important material, meant to improve or educate, is not learned or acted upon? Why perfectly smart people keep doing the same things that didn’t work the first time when they have the opportunity to learn something new to be better? The problem isn’t […].

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How Social Media and Online Reviews are Key Aspects of the Customer Experience

ReviewTrackers

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Best practices for scaling your sales team fast

Customer Think

Scaling your sales team is paramount to growing a healthy, sustainable business. So how do you scale your team quickly, while also ensuring you’ve hired the right people? The trick is to hire with a strategic, results-driven approach that will benefit your company for years to come. This will transform the way you do business […].

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Nov 02 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: San Angelo, TX, US Organization: Tekmetric As a Head of Customer Success, you will implement resolution procedures for any customer concerns and ensure the area is staffed and trained to handle questions from customers. Manages customer service objectives and continuously monitors procedures to ensure these are met by staff.

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Sales Forecasts Do Not Have to Be as Wrong as Fortune Cookies

Customer Think

There has been much talk in the news about forecasts - and while most have been wrong they are still more accurate than Fortune Cookies! Thanks to satellites, computer modeling and doppler radar, weather forecasts are more reliable than ever before.&nb.

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How agencies can use LinkedIn for growth, with James Potter, the LinkedIn Man

Account Management Skills

?. Welcome to Episode 48. This episode is for you if you want to use LinkedIn in more effectively to grow your business, or to help your account management career. James Potter enlightens me on so many things I didn’t realise about LinkedIn. We talk about: why it’s useful to know who could be looking at your profile. what typically holds business leaders back from posting. how to avoid making awful faux pas when connecting with people. the benefits of being more selective about who y

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How To Create An Intelligent Document Management Process Using SharePoint?

Customer Think

In most companies, a system is built and used for storing and delivering document packages. These documents are collected and stored in repositories, also known as personal and shared drives labeled according to the name of folders and subfolders. In today’s post, we’ll be building a highly advanced document management system using Microsoft Sharepoint.

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5 Digital Customer Experience Examples in Banking Sector that Every Customer Success Manager Should See

SmartKarrot

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. Today’s customers are looking for personalized interactions, simplistic banking processes, and access to accounts with the help of modern-day technology.

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20 Strategic Planning Models to Consider

ClearPoint Strategy

Strategic planning tools, or models, are designed to help organizations’ develop their action plan to achieve their goals. There are a lot of strategic planning models out there. We know. Which is why we pulled together a list of 20 of the most popular ones and describe the scenario that they are most useful.