RAIN Group
SEPTEMBER 24, 2021
There’s a lot to think about when it comes to selling virtually. Projecting a professional image in your virtual meetings is an important (and often overlooked) factor to consider. With a little forethought and preparation, you can make a great first impression with your buyers. Read on for guidelines and tips specifically focused on projecting a professional image in your virtual sales.
Customer Think
SEPTEMBER 24, 2021
If you want to make sure that your senior leadership is more into customers and understands the importance of investment in that aspect, take them on a customer safari.
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Help Scout
SEPTEMBER 24, 2021
Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and get
Customer Think
SEPTEMBER 24, 2021
With the Covid pandemic and related variants surging to and fro, many companies are struggling with their in-person travel and meeting procedures and policies. While they may desire to get “back to normal” operations to bolster their revenue streams, they are faced with ever-changing news reports, regional variations and mandates, and their customers’ own comfortability […].
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Hubspot Sales
SEPTEMBER 24, 2021
Once upon a time, the best way for prospective home buyers and sellers to find a real estate agent was to reach out to friends and family for recommendations. But today, most clients use their mobile devices to find agents and seek out properties for sale. One way to reach these audiences is through social media posts and accompanying real estate hashtags.
Customer Think
SEPTEMBER 24, 2021
Did you know that returning customers spend around 70% more money on products when compared to first-time customers? Customer loyalty is customers’ likelihood of doing repeat business with your company, which is crucial to create a successful business. However, getting customers to come back is often one of the biggest challenges companies face.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 24, 2021
Since the start of the pandemic, content has flooded digital channels trying to gain the attention of self-reliant buyers. The noise is deafening. And much of the B2B content produced is leaving buyers cold.Edelman and LinkedIn recently released the 20.
Insightly
SEPTEMBER 24, 2021
This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Experienced support professionals are at the center of your company’s ability to delivery exceptional experiences, generate loyalty, and ultimately, drive retention. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative.
Apptivo
SEPTEMBER 24, 2021
Apptivo is excited to announce the latest updates in our All-In-One iOS application’s new version 6.3.7 in the App Store. We are updating our applications continuously to maintain the stability and usability of the application all over the platforms. This iOS update is mainly focused on UI stability and security action updates. Let’s go through the short brief about the updates.
The Center for Sales Strategy
SEPTEMBER 24, 2021
- MOTIVATION -. "“Establishing trust is better than any sales technique.". - Mike Puglia. - AROUND THE WEB -. > 13 Ways to Manage a Quota-Crushing Field Sales Team – Spotio. Looking to build an efficient, high-performing field sales team? There’s no “right way” to make a sale. Some companies prefer an inside approach , which means their reps make sales from the comfort of a corporate office.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
SEPTEMBER 24, 2021
I recently featured Shep Hyken, a customer service and experience expert, on my podcast about how to get and keep loyal customers. One of the most fundamental rules of business is that it is much better to have a customer come back five times than to have five one-time customers. Unfortunately, this is easier said […].
Insightly
SEPTEMBER 24, 2021
This is part 1 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Experienced support professionals are at the center of your company’s ability to delivery exceptional experiences, generate loyalty, and ultimately, drive retention. Successfully guiding customers through stressful circumstances is the mark of a talented customer service representative.
Customer Think
SEPTEMBER 24, 2021
Many people know I have a sales training background, but few know how I started in training. I’d recently left a 10-year civil engineering career to become a mortgage broker (about which I knew virtually nothing). A few months later, our firm had hired more rookies who, if possible, knew less about the mortgage business […].
Zendesk
SEPTEMBER 24, 2021
In many ways, the pandemic has forced sales teams to become more efficient. Many teams have switched to a digital-first approach, which allows for more interactions on a daily basis. It also means spending less time and money on commuting and traveling. However, remote sales teams have a bigger hurdle when it comes to forging genuine human connections—and not just between sales representatives and customers, but also between one another.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
SEPTEMBER 24, 2021
Culture is so important to your business. The right culture is even more important. If you ask me, the right culture is always one that is customer-centric. Putting the customer at the heart of the business is what makes the world, er, the business, go.
SmartKarrot
SEPTEMBER 24, 2021
Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Manage complex renewals involving multiple teams early enough to support renewal and mitigate risks.
Customer Think
SEPTEMBER 24, 2021
A connected workplace could be an umbrella covering every aspect of enterprise service management, bringing every member of the company together and embracing the departments’ actions. It maintains complete transparency from the ‘C’ level members to workers in an organization in layman’s language. It is a tough job answering how to connect with employees working […].
SmartKarrot
SEPTEMBER 24, 2021
As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. On that note, here we have simplified this job for you and have enlisted 10 such top SaaS subscription billing software for 2021.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Customer Think
SEPTEMBER 24, 2021
When Customer support is the problem Nothing is 100%. Things fail, products break, even very important services go dark from time to time. A Customer who expects and demands perfection is ce.
SmartKarrot
SEPTEMBER 24, 2021
The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. “Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences. In such an environment, all the industry experts have opinionated that we might never go back to the old “tried and tested” ways.
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