Sun.Jul 11, 2021

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Capture Your Customer’s Hearts with Powerful Company Culture Video

Customer Think

You might have already noticed how business is getting too impersonal in this digital age — so many screens, so little time. Since the rise of e-commerce, people don’t always know much about who they are buying from. And that’s not precisely an advantage. To reach out to your customers and put a face to […].

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CloudTelecom integrates CrankWheel screen sharing to their new CloudOffice remote work solution

Crank Wheel

CloudTelecom provides a voice service called Mobabiji which enables users to make and receive company calls on their smartphones wherever they are in Japan. With the outbreak of Covid 19 and the following increase in remote work, Mobabiji customers were requesting a service that would support remote work even further.

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5 Ways Home Security Firms can Boost CX with Visual Assistance

Customer Think

The future of the market for home security firms is bright. Rising crime rates, falling prices of home security devices, and the growing adoption of IoT smart homes and cloud-based technologies are driving the sector to an estimated $62.3 billion by 2025. While the increasing demand for 24/7 monitoring service means that professionally installed products are expected […].

Marketing 114
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Empathetic Artificial Intelligence: Next-Gen Tech for Scaling Empathy

Customer Think

Empathy is widely considered to be the epitome of human nature. It is, in fact, what sets us apart from machines to begin with. So the idea of empathetic artificial intelligence and machinery, while long romanticized in film and fiction, seems somewhat contradictory. However, according to CB Insights’ 2021 Tech Trends Report, A.I. Technology that […].

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to improve your customer value proposition by providing better live support?

Customer Think

While customers love sales and finding a good deal, 86% of buyers are willing to pay more for a great customer experience. Understanding where customers place value is key to being able to design products and services that will meet their needs and stand out in the marketplace. The value of a product or service […].

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A Quick Walkthrough of ‘Buy Online, Pick up in Store’ (BOPIS)

Customer Think

Image source If you’ve read the headline of this article, you already know what BOPIS – aka buy online, pick up in-store – means. This particular collection model may seem unnecessary to some shop owners, but if that rings true for you, we invite you to read on. According to the International Council of Shopping […].