NG Data
MAY 20, 2021
A Price Worth Paying? With over 45% of businesses prioritizing customer experience over pricing and product development, it’s important to understand the value of customer experience to see if the ROI really stacks up. Customer experience aka CX has been growing in importance over recent years, with 86% of customers now saying they’d pay more for a product or service for better customer experience.
MDI Training
MAY 20, 2021
Impuls Series - The Future of Workplace Learning Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Our Digital Business Development Expert and Senior L&D Consultant Marina Begic is currently focusing intensively on “The Future of Workplace Learning” F ast and targeted learning, especially for leaders, is becoming increasingly important in an intensifying digital and agile world.
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Kainexus
MAY 20, 2021
Dr. W. Edwards Deming is considered by many to be the father of modern quality improvement. Among other important insights into how businesses could become more efficient, reduce costs, and increase customer value, he popularized the PDSA quality improvement method. It is a four-step cycle used to achieve continuous improvement, consistent results, and resource maximization in processes and products.
Help Scout
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Xant
MAY 20, 2021
Sales is going through a transformation. We always say that, but it’s always true. The way we use data, though, is reshaping our experiences in a big way. Our relationships with brands changed once we got our hands on smartphones. Brands consumed huge amounts of data to understand us and to give us relevant suggestions. And we discovered we could do a lot of things on our own.
Aepiphanni
MAY 20, 2021
From working for corporate America to establishing a management firm, Barry Flink has seen it all. He’s a man who places great importance in learning and helping people thrive, and it’s some of the values he’d held dear to him throughout his life as an entrepreneur. Learn how Barry Flink was able to create a business that thrived because they built it in an unorthodox manner.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Texas Creative
MAY 20, 2021
"> A client approached us recently to get involved in their Brand Identity work about mid-way into their internal process. It isn’t ideal to start mid-stream and work backwards, but we were happy to step in and provide value. They initially hired us to help with their web design and development as well as copywriting. After a few discovery sessions with them, we all agreed we needed to pause on the executional work and spend more time on the brand foundational work.
Strategic Communications
MAY 20, 2021
It’s a question we hear frequently and, fortunately, one that we never tire of answering: “How can I get media coverage?” Businesses of many kinds recognize the value that getting their name in the news can hold. After all, it’s a third-party, non-biased, source of information about them, their organizations, products and services that, if positive, can generate goodwill and business.
Strategic Planning and Management Insights
MAY 20, 2021
Remote teams are a common component of the “new normal” workforce. Since 2020, remote work culture has evolved, with many companies implementing long-term strategies for either home-based or hybrid teams. Allowing employees to work from home is an excellent way to cut costs in any business landscape. When you opt for remote workers, you don’t need to pay as much on office overheads, and you reduce your impact on the environment too.
Arpedio
MAY 20, 2021
Client Case study. Sales Cloud Optimization – Getting Corpay One up to speed. about Corpay one. Corpay One is a leading bill pay solution for SMBs and accountants. It allows users to build custom bookkeeping and approval workflows that work for their team, and thereby giving time back by getting all the repetitive daily financial work done via automated workflows for things like bill pay, approvals, compliance, and expenses.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Brightbridge Consulting
MAY 20, 2021
Whilst we’ve not been meeting clients face to face (something we really look forward to) we have been engaged as many others have, through Zoom with assessment centres, coaching and training activities. Our work with Vetoquinol continues. We received some great feedback about how our support had been an important factor supporting their growth in North America.
SmartKarrot
MAY 20, 2021
Tough times like COVID-19 have changed the general norms of business today. The new normal for the customers is to interact and shop with brands online. Having multiple channels to interact with customers is what the brands are striving for these days. 73% of the customers switch between an average of 4 channels during their purchase journey before they freeze their pick.
CoSell
MAY 20, 2021
Marketing and sales have traditionally had difficult and stormy. While sales experts advise that these two sides must work in harmony, there are a few barriers, myths, and tendencies that can stand in the way. If you’ve been noticing that this tension between sales and marketing is a problem, consider the bigger issue. It is likely causing friction and static, slowing down or inhibiting building collaborative partnerships.
SmartKarrot
MAY 20, 2021
Role: Vice President, Customer Success Location: Austin, TX, US Organization: Virta Health As a Vice President of Customer Success, you will scale the team to meet growing business needs, 3-4x the current rate of enterprise customers as well as health plan clients. Provide top-level service to the rapidly growing customer base, sharing the transformative impact of the treatment on their population in order to excite and delight.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
SmartKarrot
MAY 20, 2021
Retention is important for any SaaS company. The base for retention is renewals. For any SaaS company, the value is calculated based on the recurring stream of revenue. Renewal in SaaS companies may be hard. SaaS renewal process starts with the very first customer interaction. Every single conversation or customer interaction plays a vital role in customer decision to renew or not.
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