The Center for Sales Strategy

SEPTEMBER 16, 2021

What do selling and tennis have in common? Bernie Weiss, President at iHeartMedia New York and Author of Ace It! How Sales Champions Win New Business answers that question, plus offers some sales performance tips. Tune in now or keep reading for a brief overview.

Sales Leadership 98

Sales Leadership Leadership Sales 98

Apptivo

SEPTEMBER 16, 2021

At Apptivo, we are constantly updating our software to keep up with the newest technological advancements. One of the most important tools for accessing data at any time and from anywhere is a smartphone. Our Android All-in-One App has been updated to version 6.3.6 to ensure maximum stability and performance. Apptivo — All-In-One Android App Updates — v6.3.6.

Software 98

Software Software 98

Help Scout

SEPTEMBER 16, 2021

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years. Gone are the days that outsourcing was only accessible to companies that have 25 or 50 seats to fill.

Small Business 97

Small Business Onboarding Management Customer Experience 97

Strategic Communications

SEPTEMBER 16, 2021

I’m often surprised that the most overlooked audience, when it comes to communicating with key constituents, is the internal or employee audience. Companies are generally pretty good about recognizing that they need to communicate with customers and prospects, but employees tend to be an afterthought. This may be because of the assumption that since employees are part of the organization they somehow “know” what’s going on.

Communication 97

Communication Prioritization Digitalization Publishing 97

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Sandler Training

SEPTEMBER 16, 2021

Mike Montague interviews Jennifer Crow on How to Succeed at Stopping Human Trafficking in Africa. The post How to Succeed at Stopping Human Trafficking in Africa [PODCAST] appeared first on Sandler Training.

Sales 86

Sales 86

Kainexus

SEPTEMBER 16, 2021

Lean or the Toyota Production System often gets an unfair rap for being "anti-technology." Some of this mindset results from the old debate between using Material Resource Planning (MRP) computer systems to plan production or the more visual Lean methods of kanban cards and heijunka boxes. Even Toyota uses MRP systems, but they used them in their proper role—long-term planning instead of day-to-day execution.

Computers and Electronics 72

Computers and Electronics Digitalization 72

Force Management

SEPTEMBER 16, 2021

If you’re aiming to boost seller capabilities through an enablement initiative, ensure your efforts and resources drive the front-line impacts you need. Consider a strategic sales initiative that not only uplifts employee skill sets but also their engagement, or commitment to solving customer problems and getting results. A Gallup study recently cited in this Wall Street Journal article showed replacing an employee can cost twice as much as the annual salary.

Sales 54

Sales Sales Leadership Leadership 54

Zendesk

SEPTEMBER 16, 2021

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: Champions – Businesses with a boast-worthy, well-oiled CX operation.

Prioritization 52

Prioritization Decision-making Customer Experience 52

SmartKarrot

SEPTEMBER 16, 2021

Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers. Implement a project management solution for customers and internal resources to gain insight into the progress of implementations.

Customer Success 19

Customer Success Cybersecurity Onboarding Suppliers 19

Zendesk

SEPTEMBER 16, 2021

Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. After interviewing CX leaders from all over the world, ESG identified four levels of CX maturity: Champions – Businesses with a boast-worthy, well-oiled CX operation.

Prioritization 52

Prioritization Decision-making Customer Experience Marketing 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

SmartKarrot

SEPTEMBER 16, 2021

Analytics has always been an integral part of marketing or sales. Though it has not always been a norm for the product management teams to use analytics, it needs to be made now. The current competitive business environment necessitates analytics for products as well. Product analytics, in simplest terms, is the process of collecting and interpreting usage data about a business’s product.

Customer Experience 10

Customer Experience Advertising Marketing Decision-making 10

Strategic Planning and Management Insights

SEPTEMBER 16, 2021

We at SME Strategy are excited to announce that we're hosting our first ever Summit on Diversity & Inclusion. The Summit will be hosted virtually, and will be a full day of conversation, sharing, and learning. We'll start at 7am PT (10 ET) and go until 1pm PT (4 ET).

10

10

CMOE

SEPTEMBER 16, 2021

With the natural stressors that pervade our economy and society, there’s no denying the prevalence of volatility in the workplace. Change is inevitable. Good leaders understand this and can efficiently adapt to changing circumstances. More importantly, they are resilient enough to withstand the unexpected and challenging situations these shifts may bring.

Leadership 52

Leadership Emotional Intelligence Decision-making Organization 52