Thu.Sep 16, 2021

Sales Leadership Series with Bernie Weiss, President at iHeartMedia New York and Author

The Center for Sales Strategy

What do selling and tennis have in common? Bernie Weiss, President at iHeartMedia New York and Author of Ace It! How Sales Champions Win New Business answers that question, plus offers some sales performance tips. Tune in now or keep reading for a brief overview. sales performance

Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Vital Role of Electronic Kaizen at Toyota Memorial Hospital


Lean or the Toyota Production System often gets an unfair rap for being "anti-technology." Some of this mindset results from the old debate between using Material Resource Planning (MRP) computer systems to plan production or the more visual Lean methods of kanban cards and heijunka boxes.

How to Succeed at Stopping Human Trafficking in Africa [PODCAST]

Sandler Training

Mike Montague interviews Jennifer Crow on How to Succeed at Stopping Human Trafficking in Africa. The post How to Succeed at Stopping Human Trafficking in Africa [PODCAST] appeared first on Sandler Training.

Sales 63

Essential Guide to Sales Engagement – Overcome the Challenges of Remote Selling

Sales Engagement leverages process, tools, and training to align your efforts to your buyer’s journey and exceed their expectations. See how to equip sellers to effectively prospect, create meaningful connections and manage a sales cycle from beginning to closed-won! Download the guide today!

Report: The State of CX Maturity Among Midsized and Enterprise Companies of Latin America


A lot goes into delivering a great customer experience (CX), but it can be hard to know which investments to prioritize as we navigate uncertainty in a post-pandemic world.

4 Reasons Why Good Leaders Must be Flexible and Adaptable [and How]


With the natural stressors that pervade our economy and society, there’s no denying the prevalence of volatility in the workplace. Change is inevitable. Good leaders understand this and can efficiently adapt to changing circumstances.

More Trending

Use Your Sales Kickoff to Increase Talent Retention & Revenue Growth

Force Management

If you’re aiming to boost seller capabilities through an enablement initiative, ensure your efforts and resources drive the front-line impacts you need. Consider a strategic sales initiative that not only uplifts employee skill sets but also their engagement, or commitment to solving customer problems and getting results. A Gallup study recently cited in this Wall Street Journal article showed replacing an employee can cost twice as much as the annual salary.

Sales 47

Report: The State of CX Maturity Among SMBs of Asia Pacific


Businesses of all sizes need to prioritize customer experience (CX), but it can be hard to know where to focus your efforts as we navigate uncertainty in a post-pandemic world.

Apptivo Mobile Release Updates as of September 15, 2021 — Android All-In-One Mobile App: v6.3.6


At Apptivo, we are constantly updating our software to keep up with the newest technological advancements. One of the most important tools for accessing data at any time and from anywhere is a smartphone. Our Android All-in-One App has been updated to version 6.3.6

Beginner’s Guide to Product Analytics


Analytics has always been an integral part of marketing or sales. Though it has not always been a norm for the product management teams to use analytics, it needs to be made now. The current competitive business environment necessitates analytics for products as well.

The Definitive Guide to Remote Sales Coaching

Have you struggled to onboard, train, and provide continuous learning opportunities to your salespeople due to the abrupt shift to remote work? If so, you’re not alone. Sellers are relying on virtual selling more than ever. With in-person sessions no longer feasible, many organizations are looking for alternative methods to support their salespeople.

What Your Employees Don’t Know Could Hurt You: How Effective Communication Builds Strong Brand Ambassadors

Strategic Communications

I’m often surprised that the most overlooked audience, when it comes to communicating with key constituents, is the internal or employee audience.

Sep 16 – Customer Success Jobs


Role: Vice President of Customer Success Location: Washington, DC, US Organization: Full Measure Education Inc. As a Vice President of Customer Success, you will develop and oversee the implementation of the product offerings, including onboarding and training for all new and existing customers.

Diversity & Inclusion Virtual Summit: Hosted by SME Strategy - October 21, 2021

Strategic Planning and Management Insights

We at SME Strategy are excited to announce that we're hosting our first ever Summit on Diversity & Inclusion. The Summit will be hosted virtually, and will be a full day of conversation, sharing, and learning. We'll start at 7am PT (10 ET) and go until 1pm PT (4 ET).