Customer Think
MAY 19, 2023
Did you know? “Millennials and Gen Z zoomers, or those born between 1996 and 2012, constitute 64% of business buyers,” according to Forrester Research. Most B2B buyers that are part of these generations are accustomed to frictionless shopping experiences and expect the same service levels when making B2B purchases.
OnStrategyHQ
MAY 19, 2023
Play Watch the video Q: What would be the best practical approach to implement the first-ever strategic planning process as a (medium-sized) 2,000-person company with 5 C-level executives and 12 managers? A: Give yourself enough time, do market research, and hire a consultant or follow a guide! Great question! Here are a few of the best answers from our Strategy Collaborative Q&A Session!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Think
MAY 19, 2023
Knowledge as an abstract concept is complex, exists in many formats and often resides in multiple repositories. Let’s take that knowledge and turn it from concept to practice for a discipline – say, customer service and support.
Nutshell
MAY 19, 2023
With web analytics and tracking tools, you can keep an eye on how and where people interact with your website. Integrating your customer relationship management (CRM) software with web analytics and tracking tools gives you a more comprehensive view of user and customer behavior. Keep reading to learn more about the perks and benefits of integrating a CRM with web analytics and tracking tools.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
ACT
MAY 19, 2023
Are you on the fence about changing your business practices to reduce your small business ‘s environmental impact , win over more customers, or even get them to pay more for your products? If so, you’re not the only business owner adopting eco-friendly business practices. Starbucks aims to cut its carbon, water, and waste footprint in half by 2030.
ClearPoint Strategy
MAY 19, 2023
Learn the importance and benefits of strategic planning for any organization.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
ClearPoint Strategy
MAY 19, 2023
Unlock the secrets to better performance.
SmartKarrot
MAY 19, 2023
Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients.
Nutshell
MAY 19, 2023
A key element in attracting and retaining loyal customers is improving customer satisfaction. By integrating your customer relationship management (CRM) software with customer service and support platforms, you can increase customer loyalty and improve customer satisfaction. Keep reading to learn more about how CRM integration with customer service platforms can help your business (and your customers) and how Nutshell can make platform integration easy.
SmartKarrot
MAY 19, 2023
In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Zendesk
MAY 19, 2023
Great service relies on having a complete view of your customers. That means bringing all your support channels, workflows, customer data, and apps into a unified workspace so agents have the context they need for every customer interaction. But businesses need to take the idea of a single customer view one step further. With automation and intelligence in Zendesk, companies can act on customer data across different channels, systems, and teams to deliver personalized interactions on a much larg
SmartKarrot
MAY 19, 2023
It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses. ChatGPT can be seen as a tool or a component that can be integrated into software applications to improve their natural language processing capabilities.
Customer Think
MAY 19, 2023
My wife and I were on a Mother's Day walk when we saw something I had never seen before. I should have snapped a picture but I didn't, and could not find a single picture on the internet that captured what we saw. The image above certainly.
SmartKarrot
MAY 19, 2023
Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. With the advancement of technology, it has become easier for employees to work from a location outside of the traditional office environment while staying connected with their colleagues and clients.
Advertisement
How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
SmartKarrot
MAY 19, 2023
In today’s rapidly changing business landscape, finance professionals face increasing pressure to manage complex financial data while making critical decisions that impact the financial health of their organizations. To stay competitive, finance teams must embrace emerging technologies. One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT.
SmartKarrot
MAY 19, 2023
It’s been a while since there is a buzz in the town every next person talking about ChatGPT. ChatGPT is a powerful AI-powered text-based artificial intelligence tool that can revolutionize customer service and content creation for businesses. ChatGPT can be seen as a tool or a component that can be integrated into software applications to improve their natural language processing capabilities.
Expert insights. Personalized for you.
97 
Let's personalize your content