Thu.Oct 14, 2021

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Play Better Poker With Your Customers

Holden Advisors

When it comes to negotiation, very few sellers spend enough time planning. I encourage you to carve out time to get centered and think about some of the upcoming negotiations you have. There’s a lot to consider, but let's start by thinking differently about your customers and the ways you engage with them. There are many ways that buyers relate to sellers.

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Service Design vs Customer Experience 2021

Customer Think

Customer experience design as a discipline is relatively new. Service design vs customer experience design adds another layer of confusion. For starters, CX design is not yet popular enough to be part of school curricula. Many industries do not even ha.

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A Day in the Life of a Senior Customer Care Manager

Planview

Everyone knows that when you sell a product, it must be high quality and there should be need for it in the marketplace. Once this has been established, companies have to make sure the product has excellent customer service and support. No one understands this more than Yessica Archilla, a Senior Customer Care Manager at Planview. Yessica, who many would describe as passionate, driven, and direct, yet approachable, manages several customer support product teams at Planview. .

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Contactless Payment, Engagement and Loyalty: How to Have It All

Customer Think

It’s Happening: Touch-Free Buying is Breaking Off Contact Think ahead about what you give your customers, business owners, because it almost always changes how they interact with you. Today, all merchants should be thinking ahead about the implications of offering contactless payments. Most companies won’t have a choice but to offer it. The use of […].

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to Succeed at Fearing Less [PODCAST]

Sandler Training

Mike Montague interviews Rebecca Heiss on How to Succeed at Fearing Less. The post How to Succeed at Fearing Less [PODCAST] appeared first on Sandler Training.

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How Alexa Skills Are Changing the Healthcare App Development Realm?

Customer Think

At home, voice interactions with AI companions are becoming increasingly popular. Amazon intends to bring Alexa to the office with Alexa for Business. Alexa, from Amazon, has quickly become the most popular platform for this type of engagement. Businesses, on the other hand, are using technology to improve day-to-day processes and provide a better customer […].

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How Change Is Changing and What to Do About It

Customer Think

I read this interesting blog post about the changing nature of change, specially in the organisational context, in which the authors (Paul Kurchina, Glen Gonzalez & Stephanie Overby) share their perspectives and distinguish between the “C” change a.

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Celebrating 5 Years of Excelerate

Excelerate

5 years. 5 years of challenge, learning, growth and success. 5 years ago, we started off to create something special. We knew it wasn’t going to be easy. We were aware that 50% of businesses fail ?within 5 years of opening their doors. And we were committed to doing it our way. We were committed to our vision and our purpose. We were committed to our employees and our clients.

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Khoros Innovates to Transform Contact Centers for the Digital Age

Customer Think

The company’s Autumn Innovation Release includes a new no-code chatbot offering, modern & secure messaging enhancements, and the first-ever Zoom integration for enterprise communities.

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Episode 37: Buyer Engagement In The Virtual World

SOAR Performance Group

The virtual meeting of the Sales Leadership Community hosted by the Atlanta Chapter. The topic for the meeting was “Buyer Engagement In The Virtual World”. Senior executives share experiences, insights […]. The post Episode 37: Buyer Engagement In The Virtual World appeared first on SOAR Performance Group.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Success Requires Community Engagement | Customer Experience Excellence – The Airbnb Way

Customer Think

This is the final post in my series titled – “Customer Experience Excellence – The Airbnb Way.” This week we continue to journey through key concepts found in my 10 leadership books, as we finish our quick review of my book tit.

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Do you want more Framing ideas?

Articulous

The number one question we get from people who finish our Corporate Storytelling workshop is, “Has my manager taken this? They should.” The number two question we get is, “Do you have a bunch of these Frame ideas documented somewhere?” For years, our answer was, “We’d like to… someday.” Well, we finally are.

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5 Tips for Transitioning to Remote Teams

CMOE

As a result of the COVID-19 pandemic, a lot of workplaces are looking at moving to a fully remote structure to increase productivity and promote a better work-life balance for their employees. Working remotely can be easier said than done, however; you need to ensure that you’re preparing your team to help them stay productive even when they’re away from the office.

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Creating Genuine Human Connection in a Post-Pandemic World w/Kyle Duford Ep#124

Strategic Planning and Management Insights

Kyle Duford is the Executive Creative Director and Agency Director of The Brand Leader, a creative branding agency specializing in strategy and design. To learn more about The Brand Leader and the work the agency is doing, visit their website: The Brand Leader. Previously to The Brand Leader, he worked for brands like Nike and Dr Martens. A former magazine editor, he also spent a bunch of his career with a focus on the fashion, outdoor and sports industries through the eCommerce and digital lens

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Congratulations Enrico Maria Dal Compare on becoming a certified Salesforce Sustainability Cloud Consultant

Arpedio

October 14, 2021. Congratulations Enrico Maria Dal Compare on becoming a certified Salesforce Sustainability Cloud Consultant. ? Back to blog. We are thrilled to announce that our senior Salesforce consultant Enrico Maria Dal Compare has become certified in the Salesforce Sustainability Cloud. What does this mean for Arpedio and what is a sustainability cloud?

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The Holistic Data View from RevOps

SalesPop

This is the next article in our continuing series on RevOps—revenue operations—and how Pipeliner CRM equates with RevOps. We quoted renowned management consultant and author Peter Drucker in our last article: “You can’t manage what you can’t measure.” Carrying on from there, you can only measure something when data is not manipulated and is complete, correct, and holistic.

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Break & Glue: The art of capturing complex mega-strategic accounts in CRM to get the most from account planning tools 

Strategic Account Management Association

By Saleh Al-Ben Saleh, Strategic Account Manager, Emerson. A while ago, I came across a discussion about the optimal way to capture strategic customers in a customer relationship management (CRM) tool in a way that enables effective, efficient account planning using account planning applications or tools. As a SAM, you may be thinking, “This sounds like a no-brainer.

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Data-Driven Marketing: 3 Common Mistakes (and How to Avoid Them)

ACT

These days, marketing is all about data—and for good reason. Having data to back up strategies, suggestions, and claims gives marketing a seat at the table and leads to more effective campaigns. But we have found that in the rush to become “data-driven marketers”, three common mistakes seem to prevail. Here’s what those three mistakes are, and what you can do to avoid them. 1.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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What is email deliverability and why does it matter?

ACT

What is email deliverability? Picture this scenario: you’ve crafted the perfect email copy, you’ve spent hours working on creating a beautiful, on-brand design, and you’ve tested everything many times to ensure it’s all technically perfect. You’re sure this email is going to have a great click-to-convert rate, and generate a ton of leads. But your perfect marketing email falls flat at the first hurdle –– making it into your customers’ inboxes.