Sales Readiness Group
MARCH 31, 2021
Last week, I surveyed 53 sales managers, asking them, among other things, what essential skills their top-performing salespeople possess. Okay, it wasn’t an actual survey. Our team at SRG recently completed rolling out a sales training program from a large sales organization, and I was reviewing my notes from interviews I had with frontline sales managers as part of the customization process.
CMOE
MARCH 31, 2021
What if there were a way to increase your company’s revenue by up to 1,500% while simultaneously boosting innovation, performance, and brand image? You might say it’s not possible, but it absolutely is! How? Not by creating diversity programs, but by making diversity, equity, and inclusion a core business competency. Think about your boardrooms and C-suites.
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NG Data
MARCH 31, 2021
The pandemic has brought upon many digital-first innovations. It has accelerated omnichannel adoption — blending physical and digital commerce channels — as consumers quickly adopt digital-first interactions. Many of our customers now expect that we have digital-first offerings, which has brought immense pressure on banking and telco. We see this pressure mainly coming from digital-first & Source.
Force Management
MARCH 31, 2021
Our March episodes focused on key steps in the sales process. Help your salespeople improve their ability to execute on selling fundamentals like, influencing decision criteria and selling higher. Listen, and share with your managers, front-line reps and BDR/SDR organization to help them improve front-line execution over the next few sales cycles. Find each episode on your favorite podcast player, so you can easily download, listen and share.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Crank Wheel
MARCH 31, 2021
5 follow-up sales calls tactics, to increase conversion rates
Liston Witherill
MARCH 31, 2021
Plenty of scams over the years have wiped out massive amounts of personal wealth. I have a distant family member who lost millions of dollars in the Stanford Ponzi scheme back in 2009. All total, Stanford took his clients for more than $7 billion dollars, forfeited $5.9 billion in personal (stolen) wealth, and ended up with a well-deserved 110-year prison sentence.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
RAIN Group
MARCH 31, 2021
Note: You can download this article as a PDF to save it for later! Developing relationships, collaborating online, leading virtual sales conversations, gaining and keeping attention, leveraging technology, making the ROI case, delivering value—these are hard to do regardless of the sales and economic environment. But, do these become more difficult when selling virtually versus face-to-face?
Strategic Planning and Management Insights
MARCH 31, 2021
Stephen King is the President & CEO of GrowthForce , a company that specializes in outsourced bookkeeping, accounting and controller services for companies that want to run better, grow faster and make more money. Stephen spent much of his career at Ernst & Young and Amnesty International US, and has started a couple of his own companies.
ReviewTrackers
MARCH 31, 2021
Improving customer retention can prevent billions of dollars of lost revenue in the insurance industry. Research from CallMiner revealed that avoidable churn costs businesses $136 billion in the U.S. alone. What’s worse than losing billions in revenue is the amount that insurers have to pay to acquire new customers. According to Hubspot, the insurance industry is tied for the third-highest customer acquisition cost at $303.
OnStrategyHQ
MARCH 31, 2021
What BCP is and how to use it for your organization. You’re surrounded by circumstances and choices every day, and you need to be ready. Readiness isn’t just about disaster preparedness; it’s about being ready for opportunity, as well as adversity. Readiness is a lifestyle, and any organization needs to prepare for all those little things that can go wrong and that seem to add up when the time is right.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
SmartKarrot
MARCH 31, 2021
Revenue Operations or RevOps is crucially transforming how companies look at growth. Instead of keeping departments and teams siloed, they should be streamlined and encouraged to work together. RevOps addresses the gap between revenue generation and company teams/departments. Revenue operations helps gain traction from sales flywheels. We will now discuss everything related to RevOps, the best practices, crucial components, benefits of revenue operations, key metrics of RevOps and how revenue op
Zendesk
MARCH 31, 2021
Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. This guide will define customer feedback, explain why customer feedback is important, identify different types of customer feedback, and outline tips from customer service experts on how to make the most of it.
SmartKarrot
MARCH 31, 2021
Role: Vice-President, Customer Success Location: Greater Chicago Area, US Organization: Davisware As a Vice-President of Customer Success, you will achieve targeted Go-Live Dates to maximize Annual Recurring Revenues (ARR) through robust customer management, including effective hand-off to the account management team at go-live. Maintain targeted utilization (billable time) of the team, train the customer in all aspects of the software capabilities.
Zendesk
MARCH 31, 2021
With more people staying home due to COVID-19, there’s a greater need for customer service—Zendesk’s Benchmark Snapshot report found that support requests have increased 16 percent since the pandemic started. Higher volumes of customer requests are making agents more stressed. The Zendesk Customer Experience Trends Report 2021 discovered that 68 percent of support agents feel overwhelmed by the increased workload.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
SBI
MARCH 31, 2021
Scratchpad Command: the Fastest Way to Access and Update Salesforce. Breakthrough Innovation Helps Account Executives Update Salesforce Notes and Manage Deals in Real Time Across Existing Sales Tools, Websites, and Online Communities. San Mateo, California – Mar. 31, 2021. Scratchpad, Inc., pioneer and leader of the workspace for revenue teams, today announced the availability of Scratchpad Command, unlocking the fastest way for salespeople to access and update their sales notes, tasks, and Sale
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