Tue.Nov 16, 2021

article thumbnail

Sales Leaders Challenge: How to Effectively Manage Change

The Center for Sales Strategy

As a sales leader, you can count on the fact that there will be constant change. It's all around you — in technology, the economy, your team, and industry conditions. At times, it can seem impossible to prepare for and navigate the sea of changes you face, but successful sales managers adapt and adjust, and even embrace the changes. Whether the change is a small adjustment or a seismic shift, leaders have the ability to reduce uncertainty and smoothly maneuver the tumult of change.

article thumbnail

How to achieve sales excellence in 2022

Customer Think

Image credit: Adobe Stock Sales excellence is the driving force behind individual sales performance and cumulative growth. The definition of sales excellence is consistently meeting and exceeding growth targets, and is a measure of not only how successful an organization is at closing deals, but also how well their individual salespeople are performing.

Sales 105
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How Matt Ondrejko, VP of Global Marketing at Valmont Industries, is leading a digital transformation | Building Modern Sellers Blog Series

Showpad

Technology Matt uses: Zoom, Cornerstone, Showpad. Meet Matt Ondrejko, Vice President of Global Marketing at Valmont Industries. In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . “For us, our push to go more green really initiated our digital transformation.

article thumbnail

Deliver a Better Buying Experience With CRM-Powered Payments

Hubspot Sales

In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. This is a trend that’s long existed in the B2C world that has accelerated in B2B over the past 18 months. Just like you might switch to another coffee shop after an unpleasant experience with a barista, you might also rethink the vendor you use after being mired in a painful buying pr

CRM 95
article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

How the World’s Leading Brands are Finally Winning with Digital and Artificial Intelligence

Customer Think

If we’re honest, digital capabilities in both sales and service channels have fallen short of their potential over the last two decades. The world’s largest companies have seen little reduction in CX spend, even as digital capabilities have multiplied. So, What’s Gone Wrong? There are over half a billion calls made to customer and contact […].

article thumbnail

What Kind of Sales Leader Are You?

Revenue Storm

The pandemic has tested the capabilities of practically every leader on the planet, but perhaps none greater than Sales Leaders. With selling and working mostly virtual now, Sales Leaders have been forced to step up and adopt new behaviors, both for themselves and for their teams. This is also due to the impact of supply chain disruptions on the ability to meet demand, the dramatic number of job movements, and the revocation of the “pass” we got for last year’s results.

More Trending

article thumbnail

I’ve been doing it for close to 30 years, and it works for me, but will it work for you and your business?

Maximize Business Marketing

Suffice to say that when it comes to “remote working,” I’ve done it. So, when the rest of the world suddenly joined me in the practice, back at the start of this long global pandemic, you can assume that, sure, I had an opinion. There are so many empty buildings around Toronto, where I live, but I’m sure in every major city in the world.

article thumbnail

How to do multichannel retail execution – moving away from visits to contacts

Customer Think

Image credit: Adobe Stock In the consumer goods (CG) industry, the leaders in the retail execution space used to traditionally be the suppliers with the strongest market presence in the field. The more feet you had on the street, the more you could extend your businesses’ reach, thereby increasing your customer engagement and ultimately sales […].

Retail 73
article thumbnail

How to Motivate Your Team as a Project Manager

CMOE

Managing multiple projects, budgets, and tasks is essential for a manager to be effective, but these responsibilities shouldn’t overshadow the importance of team morale and engagement. Research notes only 15 percent of workforce members feel motivated—and that’s a problem. If you’re having trouble creating a team culture of productivity and engagement, CMOE has you covered.

article thumbnail

Trust: what it is, and how to initiate it

Customer Think

Trust. The big kahuna. The sales industry seeks it; doctors assume it; couples demand it; change can’t occur without it. But what is it? Why isn’t it easier to achieve? And how can we engender it in relationships? I define trust as the awareness of Another as being safe, similar, and sane enough to connect […].

Sales 73
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

How to Lead from the Jumpseat & Help Your People Thrive w/Peter Docker Ep#130

Strategic Planning and Management Insights

Peter Docker is a former Royal Air Force senior officer and international negotiator for the UK Government. Now he's a keynote speaker and consultant working with the most senior levels in oil & gas, construction, mining, pharmaceuticals, banking, television, film, media, manufacturing and services. He's also an author of multiple books, including one he co-authored with Simon Sinek.

Banking 52
article thumbnail

The 5 Rules to Dramatically Improve the Way You Deal with Customer Complaints

Customer Think

Lately, my Customer Experiences have been lousy. At the beginning of the pandemic, I was more understanding when Customer Experiences weren’t great. However, 18 months later, my patience has run out, and organizations should have sorted things out b.

article thumbnail

Event and Project Management Assistant – Marketing (Student Position)?

Arpedio

careers. Event and Project Management Assistant - Marketing (Student Position)?. Careers. Event and Project Management Assistant - Marketing (Student Position)?. ? Back to careers. Arpedio is looking for a marketing intern to support our events and marketing project management. The position requires excellent communication skills, attention to detail, and a focus on execution.

article thumbnail

Advantages and Disadvantages of Softphone App

Customer Think

A softphone, despite its name, is not a phone. A softphone is software that allows you to make internet-based calls from your computer, phone, or tablet. Softphone software is often offered by your VoIP provider and works like a familiar, user-friendly interface that performs similarly to a regular phone – users can dial numbers and […].

article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

DEI at Help Scout: 2021 Update

Help Scout

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

53
article thumbnail

How Freelancers can Manage their Workflow

Customer Think

Being a freelancer comes with its own challenges. Freelancing involves little stability and loads of changes in your work schedule, working style, workload, from time to time. Being unable to manage workflow as a freelancer doesn’t mean it is time to give up. You just need a little he;p and guidance from the inside. I […].

article thumbnail

5 ways to get more clients for your insurance business

Crank Wheel

Learn more how to get more clients for your insurance business

article thumbnail

Driving Significant Results

Customer Think

I was going through my notes from the past few years and I stumbled onto my notes from a book called “Turning Goals into Results” by Jim Collins. In the book he talks about the power of something he calls “Catalytic Mechanisms”. These are devices that.

65
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Nov 16 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Drive new business growth through greater advocacy and reference-ability.

article thumbnail

The Role of a Leader – Comfort the Disturbed and Disturb the Comfortable

Customer Think

This is a picture that I had clicked some time back. This was a street art and at that time, it rang true for what it said, from the perspective of an artist (and yes, I do consider myself as an artist who works with words). When I was going thr.

article thumbnail

Time Tested Customer Success Email Templates for CSM

SmartKarrot

The key to a successful customer success email is (which would mean the receiver opened it, read it, and took some action) sending an email with the right intent at the right time. Especially in SaaS, where all success is perceived and not apparent, one cannot emphasize the importance of customer success emails. But sadly, most SaaS businesses scramble for customer acquisition and then have lame or nil post-signup email strategy in place to continue the customer’s journey with their product or s

article thumbnail

Aligning sales and customer service: How and why

Zendesk

Sales and customer service should be a natural fit. Both teams work to create successful customer interactions and move the company forward. It stands to reason that they should easily support one another—unfortunately, that’s rarely the case. Because sales and customer service (CS) teams are focused on different metrics, they rarely interact with each other.

Sales 98
article thumbnail

How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

article thumbnail

Challenging the Notion of TOFU, MOFU, BOFU – What Does Today’s Buyer’s Journey Really Look Like?

Strategic Communications

First there was AIDA, then the notion of a sales “funnel” emerged and the concept of a buyer’s journey that began at the top of the funnel (TOFU), moved to the middle of the funnel (MOFU) and ultimately ended with a sale at the bottom of the funnel (BOFU). But is this concept too simplistic—and too linear—to truly represent today’s buyer’s journey? Was this model ever relevant in a business-to-business environment?

B2C 52
article thumbnail

[Infographic] Key Account Management Technology: Evaluating the Solutions

Revegy

Account-based selling solutions come in a variety of shapes and sizes. Available offerings range from more tactical point solutions – essentially one-size-fits-all apps designed to automate single elements of key account planning. In comparison, more strategic solutions offer a diverse array of features and functionalities to enable account-based planning and execution.

article thumbnail

How Freshworks customers are transforming their business with the art of easy

Freshworks

“Delighting customers should be easy,” said Girish Mathrubootham, the founder and CEO of Freshworks in his keynote address at Refresh 2021 , our just concluded global hybrid event of the year, held at Mandalay Bay in Las Vegas. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.

Retail 93