Thu.Nov 04, 2021

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How to Measure Culture Change and Calculate the Impact

Kainexus

Transforming corporate culture is not a small undertaking. There are usually both tangible and intangible costs. When done effectively, the long-term advantages far outweigh the costs of living with a culture that isn't thriving, but how do you measure the impact of such a change? After all, much of what constitutes corporate culture is intangible. For that reason, the goal isn't really to measure the culture but rather to measure the outcomes that are impacted by the culture.

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5 Ways Automation Enables Deeper Relationships Between Prospects and Salespeople

The Center for Sales Strategy

For most sales reps, the benefits of employing automation tools are manifest. Who wouldn’t want to hand over humdrum tasks to digital systems so they could spend more time on activities that are fulfilling. Studies have shown sales professionals typically spend only 11% of their time actively selling , which is doubtless something many workers in the profession would like to change.

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How to Succeed at 21st-Century Prospecting [PODCAST]

Sandler Training

Mike Montague interviews John Rosso, award-winning Sandler trainer and author of the best-seller, Prospect The Sandler Way and the new book with Mark McGraw called 21st-Century Prospecting. . The post How to Succeed at 21st-Century Prospecting [PODCAST] appeared first on Sandler Training.

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Business Apps Reloaded: Implications for Executives, Vendors, and Implementation Partners

Customer Think

The times of business applications as we know them are over. Up until now most applications are more or less monolithic in their logic layer. There are different tiers but essentially all services and business objects that are part of the application are tied together and to their user interface. Even if configurable, they are […].

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Sandler Coaching Insight: Comfort Kills Performance!

Sandler Training

Many salespeople focus on behavior that is comfortable … and shun behavior that creates discomfort, even though it may drive higher performance. The post Sandler Coaching Insight: Comfort Kills Performance! appeared first on Sandler Training.

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The New Sales Paradigm

SalesGlobe

The future of sales is here, and it’s not about changing a sales methodology and adapting your “talk track.” It’s about fundamentally rethinking how you interact with your customers. The interaction between buyers and sellers is the most impactful sales dynamic. Today there are three ways that buyers can interact with sellers, and a fourth dynamic is well underway.

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Momentive announces availability of new GetFeedback capabilities to accelerate and scale CX programs

Customer Think

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey.

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LinkedIn® Levers: Your Ten-Minute Battle Plan

Sandler Training

Here’s the LinkedIn® Levers tool, a focused, user-friendly checklist that helps you to get the most out of your connections on LinkedIn. Put it to work every day! The post LinkedIn® Levers: Your Ten-Minute Battle Plan appeared first on Sandler Training.

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How Digital Transformation Can Help You Win Digital Customers w/Howard Tiersky, FROM CEO Ep#128

Strategic Planning and Management Insights

Howard Tiersky is the CEO of FROM - the digital transformation agency. FROM helps companies win with today’s customers who reserve their loyalty for brands that deliver elegant and convenient digitally-powered experiences. Previously, Howard worked at Capgemini & EY. On this episode of the Strategy & Leadership Podcast, Howard joins us to discuss everything digital transformation: Different types and scopes of digital transformation, winning digital customers, dealing with resistance to

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QUIZ: What Is Your Prospecting Style?

Sandler Training

Eight simple questions about your personal approach to prospecting. The post QUIZ: What Is Your Prospecting Style? appeared first on Sandler Training.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to Manage and Engage Your Factory Workers

CMOE

According to a new report by Deloitte and the Manufacturing Institute, 1.4 million factory worker jobs have been eliminated, completely wiping out a decade of job growth in the manufacturing sector. To keep up with demand, many factory workers have spent the last several months working under grueling conditions, making it no surprise that only 25 percent of manufacturing workers rate themselves as engaged at work—eight percent lower than the national average.

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How to lead a digital transformation

Zendesk

??When the pandemic first disrupted business as usual, Zendesk was one of the earliest adopters of the new normal. “I think we were one of the very first organizations to make the decision that all of our sales were going to be one hundred percent remote indefinitely,” says Monica Telles, Vice President of Zendesk Sell. “And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”.

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Shortcut Direction Setting with Strategy Statements

OnStrategyHQ

Jumping into a big discussion about the future of your organization can feel daunting -- and sometimes you need a new and improved way to align and focus your team. Enter the “2022 strategy statement!”. Strategy statements are an easier, lighter weight option to lead the way. Let’s dig into what they are and how to create yours. Shortcut Direction Setting: Strategy Statements.

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Cold FaceTime is Creepy

Showpad

3 proven outreach tactics that blow cold FaceTime out of the water. Your phone buzzes and FaceTime pops up. Who’s calling? Your mom? Your spouse? Your doctor? Nope. It’s Alex, an SDR from Flover, a disruptive flowertech company built on blockchain and AI. He’s waving at you with a big cheesy grin on his face. “Good morning,” he says when you pick up.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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10 Best Customer Feedback Tools That You Should Try in 2022 and Beyond

SmartKarrot

Your best of customer experience is still incomplete without receiving the necessary customer feedback from your clients. You rely on customer feedback to enhance your services and products, increase your growth either by upsells, cross-sells or via renewals and take the overall customer experience quotient by a notch up. But most of the feedback will not give you a lot of worth if you cannot ascertain the insights that make these enhancements a plausible effect.