Fri.Dec 31, 2021

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Future of Machine Learning: Ways ML and AI Will Drive Innovation & Change

Customer Think

Did you know?? By 2022, the global ML market is expected to be worth $8.81 billion. It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. But, how will the two technologies create innovation and change in the near future? Do you have […].

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How Are Buyer-Seller Relationships Changing

Engage Selling

Having long studied the habits of top-ranked sellers and the changing nature of the marketplace, I’ve seen a steady shift in the power in buyer-seller relationships. Now, study after study confirms what I’ve been observing in the field: today’s buyer … Read More » The post How Are Buyer-Seller Relationships Changing first appeared on The Sales Leader.

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How to Build a Successful Startup Business Strategy? A Complete Guide Here

Customer Think

For the last decade, startups have been doing really well. Over the world, millions of startups are created by entrepreneurs. Thousands of startups are now generating millions of companies. “A company started by one or more than one entrepreneur, to provide products or services to the impunity. An early-stage venture called startup with limited resources […].

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Wow, What a Year! What is Our Personal and Business Learning for The Year

Customer Think

Customer satisfaction is at the worst point it has been for 15 years. People want positive experiences, so it’s up to businesses that want them as customers to provide them. However, the old way of doing things is going away, presenting an opportuni.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Implementing Customer Retention Strategies to Increase Lifetime Value

Customer Think

It is much cheaper to get repurchases from current and former customers than it is to find new customers. Returning customers also spend more money and contribute to word-of-mouth marketing. Companies must realize the importance of customer retention, and also learn about the best strategies that retain customers and encourage them to keep coming back […].

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How to use data and automation to orchestrate strategic change

Customer Think

It’s time for a digital transformation of the practice of managing digital transformation Just when we thought the pace of change couldn’t accelerate any faster, the COVID-19 pandemic hit and within a matter of months, the way people did their jobs had undergone an irrevocable, seismic shift, with workforces all over the world becoming either […].

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Customer Service from the Customer Side

Customer Think

I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else, except occasionally my services are a bit wonky. For example, for the past months I’ve had issues with my cable/internet provider Comcast and thought maybe it was because my cable lines are under […].

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2022 Trends: Discover the Future of Call Centers

Customer Think

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address […].