RAIN Group
MARCH 3, 2021
It's 2021 and now is the time to begin executing on your plan to blow the doors off your sales goals. But so much in sales has changed in the last year alone. Where should you begin? What’s going to make the biggest difference? What are others doing that's working today ? To answer these questions, we looked across our sales research studies and pulled out 6 key ways Top Performers stand out compared to The Rest.
Freshworks
MARCH 3, 2021
Too many customer experience initiatives don’t even get their business case approved. Why is that? Usually because the business case is just weak. It lacks a clear focus on measurable deliverables that will have a positive financial impact on the business. To make the board invest in your CX business case you must show how the initiative will do one, two, or all of the following: Grow the business.
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Zendesk
MARCH 3, 2021
After what felt like an eternity, we finally had the science – safe, effective vaccines – but the initial rollout of Pfizer and Moderna’s miracle jabs left a whole lot to be desired. As the current administration plays catchup, the stakes have gotten higher than ever. Experts like Ashish Jha, dean of the School of Public Health at Brown, warn that the so-called UK variant, B.1.1.7, will be dominant by the end of March.
Xant
MARCH 3, 2021
Our customer conference—NEXT 2021 is just around the corner and we think you should be there. NEXT is a free 2-day virtual event designed to give your sales team practical insights to succeed in 2021, and a vision for where the market is going. NEXT isn’t just any virtual conference. We’ve spent months curating content, keynotes, and breakouts that are catered to the new landscape of sales.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Force Management
MARCH 3, 2021
We’re regularly updating our robust content library, focused on sales best practices. Many of the topics come from our own prospects and customers who are dealing with sales challenges as they look to accelerate growth, drive more pipeline and capture value throughout the sales process. Many sales leaders find value in sharing this content with their sales teams.
The Center for Sales Strategy
MARCH 3, 2021
Throughout season 2 of the Improving Sales Performance Series , we’ve focused on the data and analysis of the 2020 Media Sales Report. In this episode, John Henley, Managing Partner at The Center for Sales Strategy, and Greg Giersch, Vice President of Client Experience at The Center for Sales Strategy, join Matt Sunshine to discuss the data from the Media Sales Report surrounding the analysis of the sales training and development data.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Desired Path
MARCH 3, 2021
Account teams are designed to cover key aspects of managing the customer lifecycle - commercials, product adoption and technical expertise - to ensure that customers buy, use and successfully leverage the products to achieve their desired outcomes. The customer account team typically consists of an Account Executive (AE or sales rep equivalent) and/or an Account Manager (AM), a Sales Engineer (SE), a Customer Success Manager (CSM) or Customer Success Advocate (CSA), sometimes a Technical Account
Arpedio
MARCH 3, 2021
March 3, 2021. New Release: Salesforce Flow Enhancement. ? Back to blog. This spring doesn’t only bring longer and warmer days, it also brings a brand-new release from Salesforce! Get ready to use an auto launched flow, because Salesforce has now made it super easy to debug your flows. What does that mean? Well, for one thing, it means that now you can do even more automation than before, without writing a line of code – and even inexperienced users can be guided through the process of making a
Desired Path
MARCH 3, 2021
Account teams are designed to cover key aspects of managing the customer lifecycle - commercials, product adoption and technical expertise - to ensure that customers buy, use and successfully leverage the products to achieve their desired outcomes. The customer account team typically consists of an Account Executive (AE or sales rep equivalent) and/or an Account Manager (AM), a Sales Engineer (SE), a Customer Success Manager (CSM) or Customer Success Advocate (CSA), sometimes a Technical Account
Liston Witherill
MARCH 3, 2021
A business is simply a system of value creation. In expertise and applied knowledge work, driving value requires people, processes, tools, and applied effort. Your business development strategy will determine how much value you can drive, and to whom. If you Google around enough, you’ll see a lot of good and bad tactical advice on generating more leads and sales for your firm.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Desired Path
MARCH 3, 2021
Account teams are designed to cover key aspects of managing the customer lifecycle - commercials, product adoption and technical expertise - to ensure that customers buy, use and successfully leverage the products to achieve their desired outcomes. The customer account team typically consists of an Account Executive (AE or sales rep equivalent) and/or an Account Manager (AM), a Sales Engineer (SE), a Customer Success Manager (CSM) or Customer Success Advocate (CSA), sometimes a Technical Account
Strategic Planning and Management Insights
MARCH 3, 2021
Paul Katzoff is the CEO of WhiteCanyon Software, the premier provider of data erasure software for SSD, Hard Drive, & Mobile Device platforms to global organizations of all sizes. Paul originally started at the company in a Tech Support role, before coming the Manager of Tech Support and eventually switching to Sales. After a two-year hiatus from the company, Paul rejoined as the CEO.
ClearPoint Strategy
MARCH 3, 2021
As a performance management software company, we’re constantly interacting with organizations that want to do better, not only from a strategy point of view, but also in the way they work. Strategy execution and processes go hand in hand—that’s because outdated, inefficient, and unclear processes are obstacles to organizational growth. By some estimates, inefficient processes can reduce a company’s revenue by as much as one-third.
ReviewTrackers
MARCH 3, 2021
Is your business or brand well-known online? How do people look at and feel about you, and what do they think about when they come across your products or services online? What kind of content appears on search engine results pages, review sites and social networks whenever your business or brand name is being searched? Is the content positive, neutral, or negative?
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
SBI
MARCH 3, 2021
DealCoachPro Secures First Patent for its Exclusive Sales Technology. Delray Beach, FL – March 2, 2021. DealCoachPro announced today being awarded its first Patent for its data-driven sales technology (Application No: 15/381,790). The software’s exclusive Deal Pursuit Framework takes a simple qualitative approach and turns it into data science. Based on decades of evidence-based selling pathology, the buyer-centric framework helps sellers map and assess buyer relationships while using predictors
SmartKarrot
MARCH 3, 2021
Losing your customers to your customers is no fun in any way. Be it the paucity of customer service skills, high price, or unavailability of favorite products – loss is a loss. A recent study states that US businesses lose about $62 billion every year due to inadequate customer service skills. On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers.
Account Manager Tips
MARCH 3, 2021
Share. 0. Tweet. 0. Share. 0. Pin. 0. Customer Success (CS) has broken free of its SaaS origins to become a human-to-human movement. Ronni Gaun, a top 100 CS strategic strategist in 2020 explains why customer success matters and why the revolution is just beginning. Customer success isn't going anywhere, just getting louder and prouder and getting smarter.
SmartKarrot
MARCH 3, 2021
Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. Continually improve the processes, systems and controls to allow for continued scaling of the Customer Success Organization to meet our business needs.
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
SBI Growth
MARCH 3, 2021
The rate of digital transformation has accelerated greatly in the last year, sped, in large part by the pandemic. Sellers are left with more channels to cover and interactions to manage, and buyers are often left to “choose their own.
Nutshell
MARCH 3, 2021
The big news we’ve been hinting and hinting and hinting at is finally here. Our team is proud to announce the release of Nutshell Marketing , an email marketing tool that lets you design beautiful marketing emails, send them to thousands of contacts at a time, and immediately track their impact—all out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can easily target your messages to customer segments and ensure that your sellers and marketers are always working off
Zendesk
MARCH 3, 2021
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how the common adage goes. But it is true that a lack of solid goal setting can do serious damage to a support team’s success—and, by proxy, your customers’ happiness. Achieving your ideal customer service results starts with clear objectives. One of the most popular methods of goal development is SMART.
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