Sat.Jul 31, 2021

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What are the Key Elements of a Great Delivery Experience?

Customer Think

“Your most unhappy customers are your greatest source of learning.” – Bill Gates Do you know what most successful companies have in common? They all focus on delivering a delightful customer experience. As we move into a future dominated by on-demand delivery services, customers will become more demanding and it will become hard to convince […].

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The X Factor: 5 Key Qualities to Look for in Sales Trainers

Sales Readiness Group

The success of a sales training initiative is based on multiple considerations as noted in my prior blog posts: How to Choose the Best Sales Training Company. 4 Key Factors to Create a Sales Training Program That Delivers Results. In reflecting on these posts, I quickly realized that that not all criteria carry an equal weight, and that the “X Factor” that makes for an outstanding training program is the facilitator.

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How The Personal Touch Can Set Retailers Apart in The Age of Amazon

Customer Think

E-commerce expert Alexander Graf outlines how retailers can find a way out of the Amazon jungle In late April this year, Amazon gave us a glimpse of how the pandemic has accelerated its earnings, reporting impressive quarterly sales of $108.5 billion, an increase of 44%. It is clear that home-based working and buying has been […].

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Putting the Focus on People with Audience-Level Management

Customer Think

In today’s increasingly consumer-centric marketing environment, it is becoming crystal clear that the customer needs to come first. However, chances are that you’re part of the 86% of marketers who don’t believe their organization is truly customer-centric yet. That’s completely natural – becoming a customer-centric organization takes a lot of time, determination, and adaptability.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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6 Tips to Supercharge Your Remote Team’s Workflow

Customer Think

Many people around the world are finding they prefer to work from home. And, if the numbers are anything to go by, this trend shows no sign of abating. Digital transformation has helped drive this, with businesses using video conferencing software and collaboration tools to successfully manage their virtual teams. Does this mean the end […].

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Why In-Housing is The Batman & Robin Approach Brand Success

Customer Think

Brand evolution in today’s digital landscape commands rapid upskilling and the pooling of talent from several resources both internal and external. To stay agile, a proactive CMO needs to strategize that mix in a way that maximizes capabilities already on hand and supplements them with the strongest expertise possible. For some, in-housing is viewed as […].

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How to Test an IVR System for Business?

Customer Think

A well-designed IVR system can cut down on caller wait time and free up agents to do other projects by offering callers self-service options. With the right IVR setup, your business can manage incoming calls more effectively and improve caller experience. But how do you create an efficient IVR system for your business? By designing […].