Software Sales Guru
DECEMBER 19, 2022
You Can’t Win a Conversation High pressure selling and arguing with a buyer’s objections will push them in the opposite direction and eliminate trust. Avoid whack-a-mole objection handling. Whacked buyers may stop voicing their concerns. That doesn’t mean the concern is resolved. Instead, stay left by validating their concerns and work to understand the reasoning behind the objections.
Customer Think
DECEMBER 19, 2022
Photo by Brooke Cagle on Unsplash Running a holiday email marketing campaign isn’t that hard – but you have to get all your ducks in a row. Here are four email tips to create a more effective campaign and boost your sales during the peak shopping season. Online shoppers broke records in 2022. They spent […].
Sales Readiness Group
DECEMBER 19, 2022
Providing regular, constructive feedback to sales representatives on their performance is an important part of their development, and long-term success, and an essential part of your role as a sales manager. Performance-related feedback is inextricably linked to sales coaching, but can also be given “in the moment” and informally.
RAIN Group
DECEMBER 19, 2022
It seems like the world of sales is moving at a breakneck pace. Between new digital tools, hybridized sales teams, and economic shifts, it can feel overwhelming to keep up with everything. And it can be tempting to try to be everywhere and do everything at once just to stay competitive.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
DECEMBER 19, 2022
A recent Marketoonist cartoon hits on the secret to delivering a personalized customer experience (CX). A little girl on Santa’s lap asks, “with iOS privacy changes and cookies going away, how will you even know if I’m naughty or nice?” Santa’s response? “It’s called first-party data.” While a personalized CX seems to be high on […].
Vantage Partners
DECEMBER 19, 2022
FinTech has burst on the scene and ever since, the pace of change has not slowed down. Vantage Partners, in collaboration with BAI, has developed a timely report on the role of FinTech in financial services, the various business models at play, and how the financial services industry will evolve (competitively and collaboratively) in the face of these new entrants.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Vantage Partners
DECEMBER 19, 2022
FinTech has burst on the scene and ever since, the pace of change has not slowed down. Vantage Partners, in collaboration with BAI, has developed a timely report on the role of FinTech in financial services, the various business models at play, and how the financial services industry will evolve (competitively and collaboratively) in the face of these new entrants.
Customer Think
DECEMBER 19, 2022
Artificial Intelligence (AI) has been a transformative technology in CX. According to Gartner, 91.5% of leading businesses invest in AI on an ongoing basis to boost their customer relations. As a result, customer satisfaction is expected to grow by 25% by 2023 in organizations that use AI. From automation to assistive technology, it’s clear that […].
The Center for Sales Strategy
DECEMBER 19, 2022
Getting that first appointment with a new business prospect is rarely an easy task. In fact, there is usually a direct correlation between how long it takes to get an appointment and the spending potential of a prospect. Simply put, quality prospects take more time! Because so many hours are spent persuading a prospect to meet, it makes sense to get the most out of the meeting.
Customer Think
DECEMBER 19, 2022
“At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at flyfrontier.com, or on our mobile app. We also have a chat service […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Kainexus
DECEMBER 19, 2022
The internet is full of blog posts with productivity tips and advice about how to work smarter, not harder. There’s a lot of useful information about the best way to work, but we think it is important to keep in mind that the foundation for all of it is something called standard work. We've written about standard work in the past, but it is a subject that is often overlooked or misunderstood in the continuous improvement efforts of many organizations, so it's definitely worth spending some time
Customer Think
DECEMBER 19, 2022
Generating massive amounts of targeted traffic to your website is wonderful, but you need more than one-time visitors to create sustainable profitability. It’s actually more expensive and time-consuming to constantly generate one-time customers compared to getting repeat business. However, you might not know how to create returning customers. Some businesses make it easy to get […].
Sales Readiness Group
DECEMBER 19, 2022
What’s the economic outlook for next year? Rising interest rates? Inflation? Recession? Answer: No one knows for sure. However, one thing you can count on is that you will need to hire new salespeople next year, irrespective of national economic conditions.
Customer Think
DECEMBER 19, 2022
A friend recently told me about her bargain-hunting trip to Dick’s Sporting Goods. Yes, she got the nice sweatshirt she was wearing there on discount. But other than that shirt and something her daughter had picked out, she couldn’t find anything marked down. Still, she spent $1,900. My friend likely has Dick’s quick-reflexed merchandising strategy […].
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Freshworks
DECEMBER 19, 2022
With both consumers and businesses facing record inflation, we wanted to know how rising costs are affecting customer experiences. To understand U.S. consumer sentiment, we surveyed 2,000 Americans about their expectations and priorities when it comes to customer service. Here’s what we found. . High Expectations, Low Patience. When the price of things increases, expectations also increase: Over half (58%) of consumers said they expect better customer service since they’re paying more for everyt
Customer Think
DECEMBER 19, 2022
In the data-driven 21st-century world, we’ve managed to define many different kinds of customers. From new prospects to impulse buyers, loyal patrons to individuals with buyer’s remorse, there are many different categories and definitions for those who buy from a company. One kind of customer that often doesn’t get enough attention is the “maybe” customer. […].
Arpedio
DECEMBER 19, 2022
Highlighted Releases 2022. ← Back to blog. Chris wishes you a Merry Christmas and takes you through the highlighted releases from 2022. Enjoy! Download Account Plan Report: Compile and download Account Plan Reports with the most crucial information in PowerPoint to share with anyone – internally or externally. ARPEDIO’s Customizable Account Plan Templates: Create your own company specific account plan and analysis in ARPEDIO to capture all account information, strategies, and action plans
Account Management Skills
DECEMBER 19, 2022
Welcome to Episode 77. On this episode, I chat to Dan Archer, a marketing expert for agencies. This episode is packed full of practical tips to help you with your own agency’s marketing. Dan shares with me: – the biggest challenges facing agencies when it comes to marketing their services. – practical and actionable advice for how to approach it. – what the most successful agencies right now are doing to market themselves. – and why you don’t necessarily have
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
QYMATIX
DECEMBER 19, 2022
The year is coming to an end, and with that, we present you in this post our five most successful blog articles from 2022. This year, we’ve also earned our Christmas break, because as John Steinbeck said so well, “The art of resting is part of the art of working.” With these five posts from our Predictive Sales Analytics blog, we ring in a restful and reflective holiday season and we also want to say THANK YOU.
Customer Think
DECEMBER 19, 2022
The retail industry landscape continues to evolve as we muddle through an era of high inflation and economic uncertainty. Consumers continue to make choices about where to cut back their spending, which is affecting retailers as they battle to maintain their share of a shrinking wallet. Verint recently conducted a survey of 2,000 U.S. shoppers […].
SmartKarrot
DECEMBER 19, 2022
Role: Sr Director, Customer Success Location: Plymouth Meeting, PA, United States (On-site) Organization: Accolade, Inc. As a Sr Director, Customer Success, you will participate in the development of the overall strategic plan for the Customer Success team; building a scalable model that can be used to support short and long-term goals. Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations.
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