Thu.Nov 18, 2021

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Driving value through Customer Advocacy for your SaaS Business

Customer Think

Your most satisfied customers won’t go around singing praises about you. It would be awesome if they did. Wouldn’t it? Yes, absolutely. We are witnessing more and more buyer-controlled customer journeys. Buyers check for online reviews and peer recommendations before making a purchase. You can ensure such word-of-mouth publicity for your SaaS business even in […].

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19 Actionable Help Desk Metrics for Customer Support Teams

Help Scout

Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.

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How Badly Do You Need Customer Service Videos For Your Business?

Customer Think

Image via Freepik Let’s be honest, when you want to know why your computer stopped working and how to fix it, you’d rather see a video on YouTube than read a manual book to find the solution. Your customers actually feel the same way. 68% of individuals said they would prefer watching a video than […].

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Don't Step Over a Dollar to Pick Up a Dime

The Center for Sales Strategy

For every sales manager and General Manager, November and December are always interesting months. And the reasons why: it's the end of the year and it's BONUS month. It's the months to prod, cajole, incentivize, and yes, even beg the sellers to get out there and close the year strong! 2021 is nearly over! If you're only a few dollars short of getting your year-end bonus, you should do everything within your power to do so.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

Customer Think

Integration of NICE's AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective.

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Top Reasons to Consider a Digital 5S Tool

Kainexus

The 5S technique is part of a broader set of management practices known as visual management or visual control. Although these tools are often used by organizations that employ Lean management or the Toyota Production System, they can be used by any organization seeking to optimize workspaces and processes. 5S can be implemented without technology to support it, but our clients have found that the digital approach can smooth the process and amplify the results.

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Pick One Area to Focus on for the Rest of 2021

Farland Group

Let’s pause for a moment. It’s mid-November, some of the major holidays are coming at us full force and you think your work is (sort of) winding down…. well, not quite! If you are like us at Farland Group , we’re already in the midst of planning for customer advisory board meetings taking place in 2022. And with only 6 weeks left in this year, if you had to pick one area to focus on, what would that be?

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5 Important Ways to Optimize your Business for Voice Search

Customer Think

So have you optimized your business for voice search yet? If not, you might be missing out money on your table. In recent times, voice search has come to dominate the way people look for information online. And why wouldn’t it? It has made online searches so simple and convenient. Instead of typing your query […].

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How to Avoid Deep Discounting

Think! Inc.

Based on 20 years of coaching negotiation in 47 countries, we will share the 1 tool to leverage to avoid deep discounts. While it’s simple, none of the sales leaders we worked with were leveraging it prior to our consulting with them. Click on the link below to access the 5-minute video.

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Online Grocery Ordering Marketplace – What Makes It a Good Startup Idea?

Customer Think

The pandemic’s breakout has highlighted the importance and efficacy of mobile applications in our daily lives. There is nothing these palm-sized gadgets can’t accomplish, from calling offices to purchasing groceries and arranging doctor appointments. During the lockdown, online grocery stores were a huge hit, with entrepreneurs making millions supplying fruit, pantry, meat, and dairy items. […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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3 Options for Connecting Your Teams with Your Strategy

OnStrategyHQ

We know that it feels like it’s time to celebrate when your company goals are completed; they’ve addressed your strategic questions, each goal has a clear outcome with annual targets, the owner has been assigned accountability—you’re ready to implement, right? Maybe. While clear and measurable company goals are essential to achieving your organization’s vision, those goals should be made actionable through the departments’ goals that cascade from the company-wide goals—let’s call this part of yo

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The Customer Focused Sales Process

Customer Think

We’ve long known (whether we use it or not) about the “sales process.” Virtually every organization has some variant of a sales process with stages we move through and, possibly, critical activities we should be executing within each stage. Usually, these are all focused on what we have to do to achieve our goal–getting a [.].

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How this CEO Used a Focused, Problem Finding Approach to Grow w/Grant Morgan, R-Zero CEO Ep#131

Strategic Planning and Management Insights

Grant Morgan is the Co-founder & CEO of R-Zero, a biosafety tech company delivering a higher standard of human health via safer indoor spaces. The company has grown rapidly, jumping to over 100 employees since being founded in 2020. Prior to founding R-Zero, Grant was an engineer at Abbott, and a VP of Product & Engineering at iCracked, which was acquired by Allstate in 2019.

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If you want to be the best you can be, forget about customers – think Partners.

Customer Think

Introduction One of the most profound shifts you can make in your career as an advisor is to stop thinking of the people you cooperate with as customers, and start thinking of them as collaborators and partners. When you make this shift, you naturally stop thinking in terms of what products you should be selling […].

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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“Learning gave me the confidence to own my leadership style”

Cranfield Executive Development

Pursuing further learning and professional development can have a positive effect on your career in terms of improved employability and a better chance of being promoted; this is well-known and widely accepted.

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Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Customer Think

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum.

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Nov 18 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Remote, Sunnyvale, CA, US Organization: Clari As a VP of Customer Success, you will lead all aspects of the Customer Success organization which includes driving strategic adoption, ensuring a remarkable customer experience, and optimizing ongoing engagement with Clari. Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence.

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Some surprising statistics about customer loyalty and my Offer You Can’t Refuse model

Customer Think

November 16, 2021. Add to rss feed. SRM is a leading adv.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How Local Listings & Reputation Management Work Together

ReviewTrackers

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7 Awesome Ways Augmented Intelligence Is Slowly Transforming Our Lives

SmartKarrot

Companies like Apple and Google have started to invest highly in augmented intelligence platforms. . The Pokémon Go craze of July 2016 is a perfect example of how augmented intelligence can significantly impact our day-to-day lives. . But, the most important questions are, will augmented intelligence have a drastic impact on our lives? Do augmented intelligence platforms have the potential to be transformational to have an impact that reorders our lives?

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The Blue Ocean Strategy Summary (With 4 Examples)

ClearPoint Strategy

Of the many strategic planning models that exist, the Blue Ocean Strategy could be considered the pacifist of the group. Based on an eponymously titled book , this strategy argues that “cutthroat competition results in nothing but a bloody red ocean of rivals fighting over a shrinking profit pool.” Companies should instead look for new market space and ways to reinvent the industry.