Customer Think
JULY 4, 2021
What is the point of a product or service? To benefit the people who use it! A successful product or service will focus on user experience as a metric of success. A big part of this is to look at interactive design. Interactive design is the relationship between the digital product and the consumer. In […].
SBI Growth
JULY 4, 2021
Organizations have had to drastically reimagine their revenue model since last year to accommodate the new era of digital. However, some companies anticipated this shift much earlier in advance and were able to adapt and scale quicker than their competitors.
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Customer Think
JULY 4, 2021
The Gig Economy – Work On-Demand In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires. These gigs are often […].
Peter Simoons
JULY 4, 2021
It is July already and we are fully into summer and enjoying great weather, every now and then interrupted by a thunderstorm. Such rainfall is good to shake up the atmosphere and wipe out the dust. Often it also provides us with new views on the things we see around us. During the rain the world looks a little different, a rainbow may light up the horizon and after the rain, the world returns to its refreshed state.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
JULY 4, 2021
Excellent customer service is key to any company’s success. So, what can you do to improve your customer service? Start at the front lines – with your customer service agents. They give assistance, provide answers, report issues, and they also build wonderful relationships with your customers. Peak Support is a business process outsourcing (BPO) company based out of Cambridge, Massachusetts, with more than 500 agents in the Philippines and the U.S.
Crank Wheel
JULY 4, 2021
See how CrankWheel has enabled customers to become more successful with easy screen sharing. Case studies from customers in insurance, mortgage advisors, tax consultants, digital marketing, SEO services, onboarding and customer success and business directories. CrankWheel has enabled tele sales teams to become more effective, customer service representatives to become more successful, field sales teams to be more efficient and helped sales teams to move to a hybrid sales model.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JULY 4, 2021
It is no secret that Content Strategy is an important part of any well-oiled marketing machine. Most businesses, by now, understand that a well-executed Content Strategy helps your website rank higher in search engines, boost brand visibility, invoke trust, generate leads, and finally bring in sales. On top of that a solid content strategy provides […].
Customer Think
JULY 4, 2021
We have all got so used to shopping online that some commentators have sounded the alarm and warned that the high street is dead and the future for bricks and mortar retailers is bleak.There is no doubt that online will continue to grow. It is also tru.
Customer Think
JULY 4, 2021
Have you been resisting starting a blog for your business? If so, you’re missing out on a great opportunity to generate loyal, returning customers who can’t wait to consume more of your content and buy your products. Even if you don’t know how to create or edit a website,starting a blog is easy when you […].
Customer Think
JULY 4, 2021
Major changes over the last few months have led to a dramatic change in strategies. Adopting permanent hybrid working models for employees has left organisations questioning the need to maintain premised hardware and infrastructure. As a result, they’re looking to downsize their footprint in this area and move everything into the Cloud. The Cloud is […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
JULY 4, 2021
The retail sector has always been a highly competitive space for obvious reasons. However, the competition has grown to stratospheric levels ever since e-commerce arrived. This was fine too, with the retail sector finding different ways to cope with such market conditions. Then the coronavirus pandemic struck, leaving this industry in the lurch. Of course, […].
Customer Think
JULY 4, 2021
Just stop with the KPIs already Okay, so this is going to be controversial. Scandalous, even. But I’m going to come right out and say it: Please stop with the KPIs. Just quit it alread.
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