Tue.Sep 20, 2022

6 Ways To Turn Around a Client That Doesn’t Like You

Account Manager Tips

The client is not always right. In fact they're regularly wrong! And when they are wrong, for the sake of peace and customer retention, we say sorry. Until now. Subscribe at : Apple Podcasts | Google Podcasts | Spotify | Stitcher. Table of Contents. Vilnius rocks!

Empathy – Creating a Foundation of Trust & Understanding

Revenue Storm

In sales situations, you, your prospects, and your clients are interdependent. When you realize you are dependent on your sales relationships to succeed, then you become motivated to understand what they are feeling and vice versa.


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How Zendesk Intelligent Triage steps up the customer service game

Customer Think

The News On September 14, 2022, Zendesk announced the release of its new customer sentiment and intent functionality: Intelligent Triage and Smart Assist. These new AI based solutions shall “enable businesses to triage customer support requests auto. Blog Enterprise Technology Service and Support


Third Workplace – A Plea for More Flexibility

MDI Training

Third Workplace – A plea for more flexibility. And here I am, sitting in Croatia, on the decked patio, at the dining table with my work laptop and a sleeping cat – that came with the all-inclusive holiday home. Work from Anywhere.

Content Creation & Curation: The Missing Link Between Sales & Marketing

Speaker: Pam Didner - B2B and Tech Marketing Consultant

Content plays a vital role in creating a symbiotic –– and successful –– relationship and alignment between your sales and marketing teams. Join Pam Didner to learn how to create and curate great content to support your sales and revenue goals!

Pipelines, A Tutorial

Customer Think

Recently, a reader wrote, asking a lot of questions about pipelines–what are they, why are they important, how do we leverage them, and so forth. At first, I was surprised by the question, I think of this as basic and fundamental to selling.

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Five Mistakes in the Implementation of New Technologies (AI) in Sales


Introducing new technologies for B2B sales is not always easy. In this article, you will learn which mistakes you should avoid. Joachim Meyn has many years of experience in B2B sales and has managed many projects in the area of CRM implementation. The following five mistakes when implementing new technologies are based on his experience. This article is closely linked to my article on the acceptance of new technologies in sales.

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Legal matters for agencies, with Ryan Lisk

Account Management Skills

Welcome to Episode 71. I invited Ryan Lisk , Founder of Hybrid Legal , to talk about why it’s important to cover yourself legally when growing an agency. We chatted about: some of the risks agencies take by not having the right contracts in place.

Word-Of-Mouth Marketing – Shortcut to a billion $$ in revenue

Customer Think

I am fascinated by learning from the most successful digital marketing methods and applying my lessons to the retail marketing strategy of traditional brick-and-mortar stores. Very few practitioners of digital marketing are better known than Neil Patel.

The Best Social Media Channels for Prospecting, According to 500 Sales Professionals


With social media, you can prospect at your fingertips — and sidestep the awkwardness of a traditional cold call. Of course, you can't afford to spend hours on social media each day, so which channels are worth your time?

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Is blockchain hype over? Reality vs misconceptions

Customer Think

Blockchain is everywhere: keynote speeches at conferences, Google search, trending video, and even your favorite gym. But is this just hype, or investing in blockchain consulting and development still worth the effort? Is blockchain overhyped?

New Ways to Reach, Influence, and Close More Deals with Intent Data

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Acting on intent data when applied to buyer context can be a game-changer for gaining attention by increasing relevance, which drives purposeful engagement toward purchase. But all intent data is not the same. In this webinar, learn the difference between interest and intent, and the best ways to use the right data.

3 Benefits of Having a Website for Young Businesses




PPC vs CPC: Make the Fail Proof Choice for your Ad Campaign

Customer Think

Digital Marketing is no stranger to confusing jargon and concepts, and it seems like every other day, there’s one further discovery of a strategy. Someone active in this environment must have come across the acronyms PPC and CPC.

Sep 20 – Customer Success Jobs


Role: Director, Customer Success – West Location: Remote, United States Organization: UiPath As a Director of Customer Success, you will be responsible for the execution of the UiPath GTM strategy to ensure over-achievement of the revenue targets and business objectives.

Users Want Personalization — Growth Marketing Helps You Give It to Them

Customer Think

For decades, marketers have traditionally focused the bulk of their efforts on acquiring new users. Unfortunately, this approach no longer works. Deloitte reports that the pandemic has upended product loyalty, and users have higher expectations of companies.

The Essential Guide to the Buying Experience of the Future

The ultimate value proposition is an impactful buying experience that guides people to the best possible decision. But how do you prepare your sales teams to do that? Read "The Essential Guide to the Buying Experience of the Future" to find out how to empower your customer-facing teams and thrive in modern selling environments.

Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?


Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. There are vast product and size options available for enterprise software in categories, industries, and verticals, just to name a few.

[Research Round-Up] B2B Highlights from “The CMO Survey” – Part 1

Customer Think

Source: "The CMO Survey" (Christine Moorman, 2022) (This month's Research Round-Up is devoted entirely to the September 2022 edition of "The CMO Survey." This research has been conducted semi-annually since 2008, and it consistently pro. Blog Digital Marketing

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8 Ways to Attract Merchants Using a PayFac-as-a-Service Solution

Customer Think

PayFac, or payment facilitation as a service, offers a different software platform to onboard new users and monetize payments. Additionally, the platform acts as a merchant account that sets up the sub-accounts for end users.

Are You Really Customer-Centric? Your Governance Model Reveals the Truth

Customer Think

You have a Chief Customer Officer or a CX department in the business, but everyone in the organisation is tinkering with all things ‘customer’ Another area may own product or proposition development and customer strategy may sit elsewhere.

Roadblocks to Delivering a Competitive Buying Experience

Why are buyer-facing teams struggling and what can be done about it? Bigtincan teamed up with Heinz Marketing in a recent research study to discover the roadblocks revenue-generating teams encounter in preparing buyer-facing teams for today’s market. Click here to learn what you can do today to prepare!

The Do’s And Don’ts Of Selecting A Brand Name

Customer Think

Credit: Freepik The process of selecting a brand name is one of the most important steps in starting a business. Get it right, and you’ll have a strong foundation on which to build your brand.

Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes

Customer Think

Organizations can maximize their data by easily integrating Pega's AI with top CDPs from Adobe, Celebrus, and ZineOne.