Customer Think
MARCH 3, 2023
The use of AI continues to proliferate among retail banks to meet demands for personalized customer experiences and enhanced fraud protection, as well as to seize internal efficiencies through automation. However, AI adoption doesn’t always deliver the expected ROI.
Hubspot Sales
MARCH 3, 2023
Before credit cards were invented in 1958, people paid for goods and services with cash and checks. Due to technological advancements, credit cards became more sophisticated and secure, with the chip replacing the magnetic stripe. And now, with the rise of NFC (near-field communication) payments, people do not even need to take out their credit card to make a purchase.
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Customer Think
MARCH 3, 2023
Imagine driving down the road and seeing a sign that reads “Road Closed.” This is the only way you know to reach your destination. Making matters worse, there are no detour signs or arrows to help you find an alternate route. You’re probably going to be frustrated to say the least.
SalesGlobe
MARCH 3, 2023
As we continue to navigate uncertainty in the market due to inflation, high interest rates, mass layoffs and labor shortages, companies are under a lot of pressure to manage costs. This might be causing customers to rethink their strategies around purchasing products and/or services. Therefore, to introduce sales process innovation, drive growth and retain current customers, companies might need to tap into their sales team’s creative quotient.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
MARCH 3, 2023
According to a survey by HubSpot, only 22% of businesses are satisfied with their current customer journey. This suggests that almost 78% of businesses out there are not satisfied with their current journey. That’s a staggering figure. For many it’s just been a lack or focus, understanding or expertise in getting this done.
SmartKarrot
MARCH 3, 2023
Role: Director of Enterprise Customer Success Location: San Diego, CA, United States (Remote) Organization: Drata As a Director of Enterprise Customer Success you’ll focus on creating, implementing, building, and leading the enterprise customer success strategy with our VP of Customer Success and senior team. Oversee and lead a group of remote CS, Managers, and CSMs who work with business customers.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
MARCH 3, 2023
Today's article is different from most of my other articles because there is no opening analogy, very little data, and a complete lack of humor. It's such a serious article I was ready to delete it before I clicked the publish button. If you don't like.
Customer Think
MARCH 3, 2023
The last decade has seen a meteoric rise in the value and importance of content in business. Online shopping has isolated customers during the shopping experience, leaving self-serve content to fill the communication gap.
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