Fri.Feb 11, 2022

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Customer Success: What It Means, Why It Matters, and More

Help Scout

Customer success boosts lifetime customer value, creates stickier customers, and even provides deeply helpful product insights. Here’s our guide on how to do it well.

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Weekly Roundup: Recruiting with Super Bowl Swag, Workplace Trends + More

The Center for Sales Strategy

- MOTIVATION -. "Change before you have to.". - AROUND THE WEB -. > Lessons from the Underdogs: How to Recruit with Super Bowl Swag – Lever. With Super Bowl LVI almost here, I think many people would agree it’s not the matchup they expected. But isn’t that what we’re all trying to do: win when we need to? Whether it’s finding strong talent, hitting that revenue target that seems out of reach, or hiring our enormous quota as it grows month over month, it’s what talent professionals are tasked

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The 8-Part Guide To Leading A Successful Strategy Meeting

ClearPoint Strategy

‘Hey, are you ready for our meeting?’ This is the dreaded question we hear so many times a day, in a work culture filled with meetings. You want your meeting to be the one that people don’t dread. The one that has an agenda, clear goals, and everyone is prepared for. Use our guide to make sure that your strategy meetings are the ones that people look forward to (and dare we say, the ones that are fun).

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Ground Rules for Effective Meetings & Strategic Planning Offsites

Strategic Planning and Management Insights

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The 9 Best Gmelius Alternatives for Email Collaboration

Help Scout

Looking for the best email collaboration tool for your team? We’ve compared 9 different Gmelius alternatives to help you find the best option.

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5 Keys to Effective Sales Onboarding

Sandler Training

Onboarding sales talent has never been more important, given the tightness of the current labor market. Yet the most effective, proven best practices for shortening the runway to success for new hires remain largely unknown and unimplemented. Here are five keys to effective sales onboarding that we make a point of sharing with our clients.… The post 5 Keys to Effective Sales Onboarding appeared first on Sandler Training.

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Harnessing Critical Mass Influence

Engage Selling

Are you effectively harnessing Critical Mass Influence? So far in this series on Right on the Money strategies that you must embrace in today’s changed marketplace, I’ve talked about how … Read More. The post Harnessing Critical Mass Influence first appeared on Colleen Francis - The Sales Leader.

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The Next Class of Sales Professionals

Sales Readiness Group

The great Resignation. Realignment. Reshuffling. Whatever you call it there is a lot of movement in sales organizations these days. Attracting and retaining talent is top of mind for most sales leaders we’ve talked to in 2022. One great source of sales talent is new and recent college graduates: inexperienced, but bright and highly trainable. They represent the next generation of sales talent that will be entering the workforce.

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Top Qualities of a Good Team Leader (And How to Develop Them)

CMOE

No one is born a great leader. Like any hard or soft skill, leadership qualities are developed through conscious, consistent learning and training. Top-notch leadership is comprised of many qualities, some more important than others. The skills you need will depend on your role and industry, but for this article, CMOE is taking a holistic approach and highlighting the top seven qualities of a good team leader.

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Brand Ambassadors vs. Influencers – What’s the Difference?

Strategic Communications

We hear a lot about influencers in today’s digital marketing environment, especially related to such channels as Instagram and YouTube. Influencers leveraging these sites include well-known names (in certain circles) like MrBeast, Jake Paul and others who not only have massive followers but are making a massive amount of money from those who want to leverage those followers.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Stop Admiring the Problem…Get Thee to a Customer Advisory Board Meeting!

Farland Group

I live in New England, so amassing snow every winter is no surprise. However, our most recent storm —which was inches of ice, not snow — was unexpected. But, I did what I always do — went outside to start shoveling. I quickly realized that with a sheet of ice covering my entire driveway, a shovel and ice melt alone wasn’t going to cut it. I had to improvise.

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Everything you need to know about outbound lead generation

Crank Wheel

Every business, whether large or small, shares two common goals. These are to reach new customers and to make sales. It goes without saying, but every business that fails to meet these goals will fold.

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Feb 11 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilization, and enables true business value attainment.

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Tips for Local Listing Management

ReviewTrackers

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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5 Advanced Tips to Skyrocket the SaaS Activation Rate of Your Product

SmartKarrot

For every SaaS (Software as a Service) company, it is imperative to ensure that all customers derive benefits from their product. The ultimate objective is to enable customers to achieve their promised value as they use their product. . This is where the SaaS (Software as a Service) activation rate comes into the picture. As a B2B SaaS (Software as a Service) company, you need to showcase the value of your product as soon as possible.

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[Checklist] Tips to Build Value in Sales Negotiations

RAIN Group

In our sales negotiation research , we studied the factors separating the best negotiators from the rest. According to buyers, six out of 10 sellers cave on price at some point in negotiations. While it may be tempting to concede on price to secure a sale, a single concession can make a buyer expect more later on. Lowering the price also says a lot about the value you place on your offerings.

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The CXO’s Guide to Conversational AI (Artificial Intelligence)

SmartKarrot

In an industry where growth happens in a short span, CXOs can ill-afford to miss out on the innovations that can become a regular part of your organization. Conversational AI (Artificial Intelligence) has provided an altogether unique experience to SaaS (Software as a Service) businesses. As a CXO of an organization, you cannot sit on the laurel and think that the disruption that is happening around you can be delegated to your subordinates. .