Zendesk

MARCH 2, 2021

2020 upended ways of working for companies around the world. Shifts in thinking about goals, processes, and outcomes, given a workforce working largely from home, have forced numerous changes that impact every part of an organization. At Zendesk, one of the areas that required some soul searching was around our social impact programs. In particular, the global health and economic crisis and deep social unrest in the U.S. moved us to rethink our approach to grant-giving; it was clear that support

Banking 98

Banking Organization Digitalization Meetings 98

Kainexus

MARCH 2, 2021

Continuous improvement has long been an important goal in manufacturing. Some organizations leverage structured business management methodologies such as Lean or Six Sigma, while others use a less formal approach. Either way, the goal is to maximize resources, reduce cost, and deliver quality products on time. Many organizations have turned to improvement management software to help remove the friction from positive change to achieve these critical objectives.

Manufacturing 98

Manufacturing Software Software Organization 98

SBI Growth

MARCH 2, 2021

The most difficult challenge leaders will face in 2021 is motivating personnel. Even with a new prospect or a new project, for most employees, the outlook is another year of virtual meetings that highly resembles 2020. In this environment, how.

Meetings 91

Meetings Sales B2B Marketing 91

Flevy

MARCH 2, 2021

A problem that executives often face is finding a tool to identify where and how to compete, identify profitable markets, evaluate investment options, and price their products rightly. GE-McKinsey Matrix is one such strategic planning tool that helps the executives make investment decisions and manage their product portfolio based on sound analysis.

Profitability 90

Profitability Facilitation Marketing Leadership 90

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

PartnerTap

MARCH 2, 2021

These days, most enterprises have an expansive ecosystem of partners that they co-sell with, which requires extensive account mapping. Account Mapping is the best solution to identify partners who can help target prospective buyers. That’s why it’s a ubiquitous process among enterprise companies. However, it is time for enterprises to update their current account mapping solution to generate millions of dollars in revenue year over year.

CRM 89

CRM Sales 89

The Center for Sales Strategy

MARCH 2, 2021

Do you have salespeople on your team that enjoy routine and structure? What about reps who have contagious enthusiasm? If you answered yes to one, or either, of these questions then take a closer look at this article as we help you coach and develop the people with strengths of Discipline and Positivity.

Sales 79

Sales 79

CMOE

MARCH 2, 2021

How Do You Lead a Team Remotely? A growing number of organizations are shifting to remote work environments either for the foreseeable future or on a more permanent basis. As leaders manage the implications, it is important to know how to help employees with a remote work environment that supports high levels of productivity and engagement—whether they are just starting out with remote work or have been doing it for a while.

Remote Working 91

Remote Working Internet Future of Work Leadership 91

Strikedeck

MARCH 2, 2021

Vincent Manlapaz, in an interview with Elaine Cobb talks about the challenges the organization faces, the strategic value of CS, and some ideas to rise above this challenge (pandemic). The post Making an Impact During These Unprecedented Times (Part 2): Elaine Cobb, Vice President of Customer Success at Coveo first appeared on Strikedeck | Customer Success Platform.

Customer Success 59

Customer Success Organization Onboarding Customer Experience 59

Aptology

MARCH 2, 2021

Hiring sales reps that will take your business to the next level can feel like a daunting task. The recruitment cycle for sales never seems to get easier, no matter if you’re expanding an already robust sales team or if you’re just starting out with your first new hire. But it’s not you, it’s true: According to LinkedIn , Sales Professionals are in higher demand than ever: up 45% since 2019.

Digitalization 52

Digitalization Sales Onboarding 52

Zendesk

MARCH 2, 2021

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers calling support have had automated tellers putting them on hold and repeating the unconvincing assurance, “Your call is very important to us.”. Automated tellers turned into chatbots. This technology could be just as frustrating with bots conducting clumsy conversations that fail to provide real help.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Digitalization 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Account Management Skills

MARCH 2, 2021

?. Sam Bridger is an interim Marketing Director and consultant. She has worked in marketing for over 25 years, 14 of which have been spent as interim marketing director. Throughout her career she’s managed many different agencies and so is in a very good position to provide the ‘client side’ perspective on how agencies manage her business.

Marketing 52

Marketing Account Management Meetings Media 52

Strategic Planning and Management Insights

MARCH 2, 2021

Elton Mayo was an Australian psychologist working in organizational psychology in the USA. After his appointment at Harvard Business School, he was appointed to study the high attrition rates at a Philadelphia-based textile mill. He conducted a thorough analysis and went ahead with presenting his results, which highlighted the fact that the mundane nature of work was creating fatigue in the employees.

Decision-making 52

Decision-making Management 52

QYMATIX

MARCH 2, 2021

Learn what predictive analytics can and cannot do. Predictive analytics enables companies to determine forecasts and probabilities of occurrence from customer data. The result is, for example, a sales target that you can probably achieve. However, many people make a mistake when interpreting these results. In another blog article, I already described that managing directors and sales managers would like to know why certain events occur or not, why specific customers churn.

Artificial Intelligence 40

Artificial Intelligence Decision-making Sales Management Software 40

SBI

MARCH 2, 2021

New ReferenceEdge Release Completes the “Final Mile” by Coordinating Sales Reference Calls. Denver (PRWEB) February 26, 2021. Point of Reference today announced its new Calendar Coordinator feature for ReferenceEdge?, the only native customer reference technology for Salesforce®. This new capability automates the logistics coordination of setting a reference call between a customer and a prospect.

Logistics 34

Logistics Sales Business Growth CRM 34

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

ReviewTrackers

MARCH 2, 2021

Software 49

Software Software Management 49

SmartKarrot

MARCH 2, 2021

Role: Director of Customer Success Location: Remote, Rochester, NY Organization: FinFit As a Director of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through member acquisition. Build and lead a world-class team.

Customer Success 10

Customer Success Acquisition Stakeholders Onboarding 10

Hubspot Sales

MARCH 2, 2021

The world is a very different place than it was two years ago. Many of the changes we’re seeing now will stick around long after the pandemic has ended, including remote work and hybrid office environments. Before COVID-19, remote work was commonly used as a benefit to attract employees. People who work from home report higher job satisfaction , higher salaries than on-site workers, and less stress.

Remote Working 120

Remote Working Onboarding Sales Digital Transformation 120

SmartKarrot

MARCH 2, 2021

So you have managed to convince your customer that your product is exactly what they need. All the stages that led them to buy the product were well orchestrated and produced the desired outcome. That outcome is the activation point for traditional businesses. In a modern SaaS world, your business activation (with respect to a customer) cannot happen until your customer activation.

Onboarding 10

Onboarding Customer Success Customer Value Communication 10

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing