Mon.Apr 24, 2023

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How to Negotiate a Contract Change or Price Increase

Sales Readiness Group

Attracting new clients and closing deals in today's economy can be tough. And on top of that, you might be asked to renegotiate existing contracts or propose fee increases to keep up with market conditions and company profitability requirements. To help you and your team navigate these negotiations successfully, here are some practical tips and strategies.

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27 Examples of Key Performance Indicators

OnStrategyHQ

As your organization begins to sketch out what your strategic plan might look like, it’s likely to come to your attention that you’ll need to gain consensus around what your key performance indicators will be and how they will impact your organization. If you haven’t thought much about your KPIs yet, that’s okay. We can help! We’ve compiled an complete guide that includes an overview on what is a KPI, the benefits of good indicators, and list of KPI examples [organized by department and industry

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Top Reasons Salespeople Don't Close The Deal

The Center for Sales Strategy

For any sales manager, it's incredibly frustrating when their salespeople don’t seem to be able to close the deal. A successful sale often depends on the product and customer knowledge of the salesperson, but what happens when the hard work isn’t translating into results? Let’s take a look at some of the top reasons why your team may not be closing deals - from common hurdles like difficulty establishing credibility and understanding client needs to more nuanced issues like forgoing preparation

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The Death of Consulting

Excelerate

The death of consulting. This has surfaced quite a bit in discussions at Excelerate recently. We believe there is truth in this, but we also believe it only applies to a portion of the consulting industry. Essentially, we believe traditional consulting as we’ve known it will not survive this next era. Here’s why. Consultants Can’t be Trusted When we show up as our best selves at Excelerate, we are there to advance the careers of our clients.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Improve B2B Sales Performance 1% At A Time

Sales Outcomes

Success is a few simple disciplines, practiced every day; while failure is simply a few errors in judgment, repeated every day. —Jim Rohn Some B2B organizations believe that significant and durable improvements in sales performance come from changing out the head of sales, introducing a new technology tool or process, or deploying additional training.

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The Trouble With E-Mail “Sequence” Campaigns

Strategic Communications

I was working with a client recently to develop an e-mail campaign that they wanted to send out to a list of prospects in a particular order. We were spending quite a bit of time discussing the order and the variation—and progression—in content for these emails. And then it dawned on me! How can we be sure what order these prospects will receive these emails in, if they ever see any of them, and if they actually open and read all of them?

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ROI & Reporting Software: What You Need To Know

ClearPoint Strategy

Will the reporting software your company chooses offer a good return on investment?

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Invoice terms and conditions examples

PandaDoc

If you’ve been on the internet long enough researching invoices, the one common element you’ve likely found while clicking links is that your invoices should have payment terms (also referred to as “payment terms and conditions”). The logical question you may very well have asked yourself after this is, “What on earth are invoice payment terms and conditions?

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

There have been many requests recently for inhouse training on telephone skills to support client service and selling both for fee-earners and support staff. Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. Delegates from accounting and law firms were in client service, marketing/business development and fee-earning roles.

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Apr 24 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Austin, TX, United States (Hybrid) Organization: Prospera Hospitality As a VP Customer Success, you’ll create and organise a powerful CS squad. Recruit and manage the greatest personnel in the business, promote teamwork, discover opportunities for learning and growth, and teach team members to reach their full potential.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How AI in the workplace is helping teams do more with less

Zendesk

Economic pressure, austerity measures, and layoffs have cast a dark shadow on the workplace in recent months, but recent advancements in AI have brought hope for brighter days ahead. More than two-thirds of HR, IT, and Ops professionals who use AI for employee experience say that bot performance has improved significantly in the last year, according to new research in the Zendesk Employee Experience Trends Report 2023.

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5 Quality “Misses” to Avoid in SaaS

SmartKarrot

Quality is a critical factor for any software product, and SaaS is no exception What is Quality? Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience. By ensuring that a SaaS solution meets the highest quality standards, teams can build trust with their customers, reduce churn , and ultimately drive business growth.