Customer Think

JANUARY 15, 2023

Today, 56% of customers say they are loyal to brands that “get them” and align their approach with customers’ preferences. But the main question is how can brands begin to understand their customers. The answer is very simple – it’s by asking them directly. Furthermore, the best method for doing that is by using a […].

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Strategic Planning and Management Insights

JANUARY 15, 2023

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals, and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

Decision-making 52

Decision-making Digitalization Digital Transformation 52

Customer Think

JANUARY 15, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experien.

Customer Experience 125

Customer Experience 125

Peter Simoons

JANUARY 15, 2023

I was thinking of a theme for 2023 and somehow the word “change” kept coming back to mind. Now, this is not so strange as we’ve all experienced a lot of change during the past few years. Beit for instance the global pandemic or an energy crisis, both challenged our ability to change and adapt. However, I was wondering, is change a theme for just this coming year, or is change a constant?

Emotional Intelligence 52

Emotional Intelligence Management 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JANUARY 15, 2023

The collapse of the Southwest passenger experience this holiday season is an unlikely jumping off point for a conversation on how to own customer experience transformation. Unfortunately, it is not a surprising trigger for this conversation. Now, Wall.

Customer Experience 124

Customer Experience Marketing 124

Strategic Planning and Management Insights

JANUARY 15, 2023

Leadership 52

Leadership Management 52

Customer Think

JANUARY 15, 2023

I originally wrote today’s post for Medallia. It appeared on their site on August 31, 2022. Employee experience is a hot topic right now. Finally, right? The Great Resignation really turned the focus onto employees and on understanding what’s drivin.

Leadership 78

Leadership 78