Strategic Planning and Management Insights

MARCH 10, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. Our strategic planning services offer guidance on how a strategic planning facilitator can provide support in creating a strategic plan that is communicated and implemented across your entire organization.

Facilitation 98

Facilitation Decision-making Communication Organization 98

Zendesk

MARCH 10, 2023

With ongoing budget cuts, many institutions of higher learning are grappling with decades-old technology with disconnected data sources. These outdated systems make it difficult for teams to deliver seamless, personal support to members of the community. But a strategic investment in centralizing data and updating old systems allows colleges and universities to focus on its core mission—education.

Media 52

Media Customer Experience Communication Meetings 52

Apptivo

MARCH 10, 2023

1. What is a help desk? 2. What problems do Help desks solve? 3. Who can use a help desk? 4. How is help desk useful for the sales field? 5. Help desk- the catalyst that eases every sales person’s job! Are you tired of drowning in a sea of customer enquiries and support requests? Not to worry, help desk software is here to save the day! In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets.

Logistics 52

Logistics Software Software Sales 52

SmartKarrot

MARCH 10, 2023

Role: Senior Customer Success Manager Location: London Area, United Kingdom (Remote) Organization: Zappi As a Senior Customer Success Manager, it will be your primary responsibility to ensure that our clients are getting the most out of our platform. You will work together with customers to help them reach their desired results and to spot and remove any obstacles in their way.

Customer Success 19

Customer Success Stakeholders Onboarding Healthcare 19

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Red Star Kim

MARCH 10, 2023

Back in 2019 I reviewed a book about depression (see Lost connections – Why you’re depressed by Johann Hari (kimtasso.com) ) which was dismissive of medication for depression. I still like the book’s ideas about “disconnection” being a cause of some low mood and depression. But I need to correct the misinformation in that book about the effectiveness of medication for treating depression.

Decision-making 130

Decision-making Management Organization Meetings 130

Insightly

MARCH 10, 2023

As customer retention/expansion is beginning to eclipse acquisition as the key metric for growth in many businesses, it’s more important than ever to provide exceptional customer experiences. A big area of the customer experience is what happens when something goes wrong. Customers with issues want quick resolutions to their requests. So it goes without saying that when it comes to managing customer support requests, businesses need to have efficient and effective solutions in place.

Customer Experience 52

Customer Experience Software Software CRM 52