Thu.Jan 06, 2022

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So You’ve Hired Some “Green” Salespeople. Now What?

The Center for Sales Strategy

All sales managers know that it’s important to have a full staff of salespeople in order to hit your goals. But you know how risky and ineffective it is simply to hire anyone who can fog a mirror. It’s essential to hire only the right people. When searching for the right talents, skills, and experience , strong sales managers recognize that talent is primary.

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The Connection Between Employee Well-Being, Productivity & Business Success

Customer Think

The past year has taken its toll on both employees and the companies for which they work. A study on the post-pandemic workplace, conducted by the Organization for Economic Co-operation and Development (OECD), validated this. Many employees who had to adjust to full-time telecommuting, or who had to work onsite in half-empty, social distancing-mandated offices, […].

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Our Latest Podcasts: Sales Tips for a Record-breaking Quarter

Force Management

If your New Year's resolution is to find small ways, every day, to provide value to your salespeople then you've come to the right place. Our December episodes focused on key sales skills and topics that lead to better numbers and faster close rates. Your front-line managers and reps can implement these actions into their daily activities to ensure consistent application of desired sales skills or methodologies.

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B2B Nurturing for Net New vs. Existing Customers

Customer Think

The curiosity gap – the distance between what your buyers and customers know and want to know – is a moving target. It’s not a static place in time. With every interaction, people learn something that shifts their context and comprehension, whether for.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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What is Lean Process Management and How is it Applied?

Kainexus

Lean process management is a method for building a company culture that supports continuous improvement. It involves a long-term approach to daily work that encourages small, incremental changes in process operations to improve quality and efficiency. The primary objective of Lean process improvement is to create value for the customer by optimizing resources and creating an uninterrupted workflow based on near real-time customer demands.

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Top 5 sales coaching techniques for your business

Customer Think

Implementing a solid sales coaching program can have a transformative and lasting impact on your sales team and your business as a whole. Regular coaching helps sales reps to realize (and then reach) their fullest potential, since learning from an experienced mentor is the best way to improve and expand upon their existing skill set. […].

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7 Customer Expectations and Why I Shouldn’t Have to Ask for a Napkin

Customer Think

We all speak about expectations, customer expectations. They can be reasonable or extreme, and sometimes achievable or bizarre. But usually, they are appropriate. As a customer, I expect a basic minimum such as: The product or service should work as e.

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The Real Cost of Employee Turnover 

Chally

Certain levels of turnover can be expected within any organization. But as the costs to hire and train new personnel quickly add up, employers need solutions to finding the right candidates to fill their roles for good. In small amounts, turnover keeps the organization fresh with new talent and ideas. Employee attrition can be intentional and productive.

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Best CDP use cases for eCommerce Loyalty

Customer Think

Learn how to leverage customer data platforms to identify loyal customers, understand their shopping behavior & optimize your marketing strategy Whether you’re just starting with a new eCommerce store or you’ve been in the game for a while, implementing a customer data platform (CDP) can be a huge help when it comes to loyalty and […].

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Where Emerging Companies Get Stuck

Aepiphanni

How Digital Transformation creates opportunities for growth and efficiency in the disorganized organization. In todays hyperconnected, high speed business world, companies cannot afford not to make their data management as efficient as possible. One of the challenges that we often run into has to do with customer data – information about the customer that follows […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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7 Fun Virtual Happy Hours Games on Zoom

Customer Think

Are you looking for fun, engaging, and exciting virtual happy hour games for your team’s next get-together? Virtual happy hours have been a great way to keep remote workers connected and will continue to be a ton of fun for the foreseeable future. These events are a subset of virtual team building and are useful […].

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Strategy Implementation Lessons Learned from 2021: What to watch for as you move into 2022 Ep#140

Strategic Planning and Management Insights

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

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The “Heavy Lifting” In Buying And Selling

Customer Think

Selling is difficult. We have to find opportunities for our products and solutions. We have to assess the customer interest in considering our solutions. We have to understand what the customer is trying to do and demonstrate how our solutions are the best in helping them achieve their goals. We have [.]. The post The “Heavy Lifting” In Buying And Selling first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

Sales 65
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Developing A Flexible Business Strategy

CMOE

Successful businesses certainly offer a product or service that their customers need, but they also have one other feature: the ability to adapt to an ever-changing business market and customer demands. Being able to quickly adapt operations to these changes is an important part of any highly successful business strategy. Having an idea or two on how to react to change isn’t enough; to guide the direction and support the success of their business, leaders must put forth a solid, flexible strateg

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How to survive in a competitive online food delivery business?

Customer Think

Image Source: [link] The global economic conditions have been changed as a result of the COVID-19 pandemic. Whereas most businesses were affected by the COVID-19 pandemic, a few businesses made a profit from it as well. One prominent example would have been the competitive online food delivery business, which experienced a rise after the pandemic. […].

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Best Conversation Intelligence Software 2022

SmartKarrot

Being in voice operations is not an easy task. You need to increase your call outcomes with lots of volume. However, now with the help of the best conversation intelligence software, it is possible to enhance your call outcomes. If yes, in this write-up, we have covered the top 10 conversation intelligence software that you need to check out in 2022.

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Top Channel Selling Trends 2022

SalesPop

To kick off 2022, Brian Sullivan interviews Jay McBain about the key trends impacting channels in the new year and beyond. Jay is one of the most visible and respected thought leaders in global channels, having been named 2021 Channel Influencer of the Year by Channel Partners Magazine. He was also included in the “Top 40 Under 40” by The Business Review and was recognized on many other channel magazines’ top influencer lists.

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When Should CSMs (Customer Success Managers) Call Up Their Customers?

SmartKarrot

The ultimate objective of a CSM (Customer Success Manager) is to nurture a healthy and trustworthy relationship with their customers. There can be “N” number of reasons to approach a customer. However, not all reasons provide excellent value and fulfill the CSM (Customer Success Manager) objective. . As a CSM (Customer Success Manager), your job is to ensure that your customers succeed in their end-objective.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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5 Reasons Sales Enablement is Critical for 2022

SBI

By Filip Witkowski, Crescendo. 5 Reasons Sales Enablement is Critical for 2022. Over the past few years, we are witnessing a rapid digitalization of all sales processes. It is best exemplified in sales departments, where until recently many activities were carried out in a traditional way using paper documents and faxes, and, in later years, Excel. Nowadays, the most significant sales departments rely on CRM or SFA systems, allowing them to scale sales.

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Jan 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals. Meet quarterly goals to support corporate initiatives.