Thu.Aug 11, 2022

Valuable resource on change management – The Association of Change Management Professionals (ACMP) Standard for Change Management

Red Star Kim

I have reviewed several books on change management (see the list below) to support those attending training workshops on change management.

How to make customer support your lead generation goldmine

Customer Think

As a busy Customer Success Manager (CSM), don’t you wish you had an extra pair of hands to help with upselling? It’s hard to meet ambitious cross-sell and upsell numbers when you’re focused on keeping your book of customers engaged and productive.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to Succeed at Becoming an Inbound Organization [PODCAST]

Sandler Training

Mike Montague interviews Todd Hockenberry, author of Inbound Organization and a HubSpot partner, on How to Succeed at Becoming an Inbound Organization. The post How to Succeed at Becoming an Inbound Organization [PODCAST] appeared first on Sandler Training.

These 6 Reward Downers Should Take a Vacation

Customer Think

Is Your Rewards Program the Theme Park, or the Line to Get In? There are likely millions of reward programs out there – enough to break down to 17 memberships for every U.S. human.


Content Creation & Curation: The Missing Link Between Sales & Marketing

Speaker: Pam Didner - B2B and Tech Marketing Consultant

Content plays a vital role in creating a symbiotic –– and successful –– relationship and alignment between your sales and marketing teams. Join Pam Didner to learn how to create and curate great content to support your sales and revenue goals!

Org Chart Software: Crucial Visual Mapping of Accounts


Org Chart Software: Crucial Visual Mapping of Accounts. Org Chart Software: Crucial Visual Mapping of Accounts. ? Back to blog. Call it what you will: org chart, organization(al) chart, organigram/organogram, or organizational breakdown structure.

The Nuts and Bolts of Social Media Marketing for Insurance Agents

Crank Wheel

Insurance agents should leverage their personal profiles on Social Media to connect with and convert prospects to customers

More Trending

Open Workshop: September 27-29, 2022


We have an * OPEN * Corporate Storytelling Workshop scheduled in Houston, TX. Space is limited. Click here for more details: OPEN CLASS. If you join us, you might meet one of our superhero instructors, like Cheryl. Or, please forward it to anyone that needs to become a Corporate Storyteller.

How to Make Your Training Stick: 7 Methods to Transfer & Sustain Learning


In the latest 2021 Training Industry Report , conducted by Training Magazine, results indicated that U.S. training expenditures rose nearly 12 percent to $92.3 billion in 2020-2021.

Getting CX Right: Schlage Locks

Customer Think

This is another in a series of articles I decided to start writing a while back calling out brands for doing the right thing when it comes to CX. There’s a lot of negativity out there, and I’m even a big fan of learning from our (and others’!) Blog Customer Loyalty Service and Support


7 techniques to motivate the sales team to achieve business goals


INTRODUCTION. Sales are considered to be one of the toughest jobs in the world. The sales team put in a lot of effort and energy to make a sale. You have to tackle the consumer’s mindset, you never know when they will slip from the funnel.

New Ways to Reach, Influence, and Close More Deals with Intent Data

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Acting on intent data when applied to buyer context can be a game-changer for gaining attention by increasing relevance, which drives purposeful engagement toward purchase. But all intent data is not the same. In this webinar, learn the difference between interest and intent, and the best ways to use the right data.

Rising Inflation and Cost-of-Living Hits Savings and Deposits

Customer Think

Rising inflation, an uptick in interest rates, and soaring cost-of-living are prompting savvy-savers in the U.S. to make decisions regarding their deposits such as dipping into hard-earned savings and cash reserves, or switching to more competitive accounts.


What are CRM excel templates? When do you need them and how can you use them?


Introduction. In a world of abundant choices and unrestricted geographical/demographic reach, the limits of conventional businesses are broken; today, finding customers, reaching out to them and achieving conversion have no limitations. Businesses can sell to customers located anywhere in the world.

CRM 52

Business Strategy Software: ClearPoint

ClearPoint Strategy

According to Harvard Business Review, only 20% of businesses achieve 80% or more of their strategic targets. With ClearPoint business strategy software in place, you have a better chance of being the one in five that reaches its goals. Think we’re overstating things?

7 Time-Tested Strategies for Leveling Up Your Business


Are you wondering why your business is not seeing the results you hoped for? Then it’s time to level up your business strategies.

Media 10

The Essential Guide to the Buying Experience of the Future

The ultimate value proposition is an impactful buying experience that guides people to the best possible decision. But how do you prepare your sales teams to do that? Read "The Essential Guide to the Buying Experience of the Future" to find out how to empower your customer-facing teams and thrive in modern selling environments.