Thu.Jun 24, 2021

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What is Scope Creep & How to Navigate It

Hubspot Sales

Any project manager can vouch — almost any project can get away from you if you don't stay on top of it. Shifting client demands, needing to add additional features and functions, and a range of other unforeseen hitches can complicate and prolong what might have started as a seemingly straightforward project. In many cases, the sum of those "unforeseen complications" amounts to something known as scope creep.

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Why Post-Sale Service Matters to a B2B Salesperson's Success

The Center for Sales Strategy

As an effective sales professional, you can’t just close the book on clients after they’ve signed the deal, even if the bulk of the work then shifts to other departments. How your team executes the post-sale experience has important implications for the company as a whole, as well as your relationship with the customer. What occurs during this phase can result in the customer being even more satisfied than before (including with their experience during the sales process), or it can derail what w

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M&A: The Sales Enablement Revenue Opportunity [Part 3]

PartnerTap

The Answer: An Account Mapping Sales Enablement Platform. So, now you know what Sales Enablement Teams and Sales Reps need to succeed after a merger, but you don’t know how to get them across the finish line… We have the solution for you. To drive revenue immediately after an acquisition you need to empower sales teams with the information they need where they already work.

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How the ERC connects the landscape with people who can help save it

Zendesk

For some people, climate change is a nebulous concept that feels too overwhelming to contemplate, let alone do anything about. For others, it’s a crisis that requires action. Now. John D. Liu is one of those people who feels compelled to do something. In 2016, he brought his vision of people camping and restoring the earth to a group of like-minded people around the world.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Then and Now: The Biggest Difference Between the Traditional and Digital Marketing Environments

Strategic Communications

I have been fortunate enough to practice marketing before and after the emergence of the internet, social media, and digital marketing. While the channels for communicating have changed and grown significantly, the basics of good marketing have remained the same. These new channels also often come with something that traditional marketing efforts usually lacked?

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How AI will Impact the Future of Work & the C-Suite w/Peter J. Scott, former NASA Specialist Ep#107

Strategic Planning and Management Insights

P eter J. Scott is an IT specialist and futurist who worked for NASA for over 30 years. Now, he's a coach and the author of C risis of Control: How Artificial SuperIntelligences May Destroy or Save the Human Race , and the h ost of Artificial Intelligence and You , a podcast that seeks to communicate the intricacies of both the challenges and opportunities of artificial superintelligences in away that non-experts can grasp.

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One of the Newest (and Most Tenured) KaiNexians Talk About Why They Joined (and Why One Stays)

Kainexus

In this blog post, we'd like to share two recent episodes from our KaiNexus Continuous Improvement Podcast.

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Top Customer Success Communities 2021: The Ultimate List

SmartKarrot

The customer success community is one where members look out for each other. There is an eagerness in the community to help another CS professional out. This can be see on LinkedIn, community forums, slack teams, and many more spots. It may, however, be tough to find all this wisdom that is spread across the internet. This post does that for you. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help.

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The 9 Best SaaS Help Desks + How to Pick the Right Tool

Help Scout

Today’s businesses face more competition than ever before. Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher. You need something to differentiate your company from your competitors. Some try to go viral with a quirky ad or use one-off incentives like promotional discounts to stand out, but those can be costly and time consuming and can deliver mixed results.

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Jun 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value. Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ needs.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Top 6 Facebook Ad Trends For 2021

Aepiphanni

Top 6 Facebook Ad Trends for 2021 – Get better results with the same budget. With increasing competition from new advertisers and ever-changing preferences of 2.8 billion monthly active users , it’s getting tougher to run Facebook Ads profitably. This article will break down the latest trends to get the best ROI with your Facebook and Instagram ads in 2021.