Wed.Mar 24, 2021

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Forecast management challenges? You have a relationship problem

Upland

Regardless of company size, forecast calls all follow a fairly uniform structure. A CRO gathers her sales leaders and runs them through the standard procedures: Calling the numbers; closed/won progress; a fly-over of top deals with an update on the current state of play. As she turns her attention to the top deals, she expects crisp answers to a key set of questions: “What’s the latest update?”.

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What is Key Account Management? [+ Checklist]

RAIN Group

Your team just won a new logo! Congratulations! This one has buzz. It’s modest to start, but there’s potential to sell into multiple buying centers, across geographies, and the new product your company is launching will help the customer simplify their processes, increase efficiencies, and reduce strain on their supply chain. But that’s all in the hands of the key account team now.

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Relationships in Business are a two way street

Upland

When we think about the relationship between customers and their suppliers – there are several similarities with personal relationships that we can draw from. Relationship Reciprocity in Business: The Core principles. Personal relationships work best when there is a degree of reciprocity. Unfortunately, relationships will never be completely equal. 50/50 never happens – at least not from your perspective, because after all, your perspective will be different from mine.

Suppliers 195
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How CEOs Can Improve Sales Leadership

The Center for Sales Strategy

Did you know that there are over 195,000 CEOs employed in the United States? Most people start their own business or work their way to the top to be their own boss. Even as the boss, you have major responsibilities to handle. If you're the CEO of a sales company, you have a responsibility to improve sales leadership. Our guide explains how to do it so you can increase sales and boost business.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Sales email and message tone of voice: Why it matters

Crank Wheel

Are you happy with the messaging and content of every sales email, presentation, and everything else your sales team sends out? If not, then you need to read this article.

Sales 87
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Does Your Sales Team Pass the “Candy” Test? Analyzing Skills and Processes

Brooks Group

I was thinking recently about the twin challenges facing sales leaders who are hoping to achieve sales greatness in post-COVID 2021. To reap the rewards, sales leaders are pondering whether it’s the individual skills of their sales pros that need tweaking to face the 2021 marketplace; or whether it’s the overall team sales process that could potentially be out of step with the changed landscape.

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On The Up-And-Up | A New Horizon For Mothers Amidst A Global Pandemic

S4 Consulting

It’s not news that the national pandemic has taken a toll on working parents, specifically mothers, over the past year. The evolution of work-from-home, online learning for young ones, and the hybrid parent-teacher-leader-caregiver serve as a new normal for many of us. Around-the-clock caregiving – not only as a parent but also as a leader and mentor within the workplace – takes a toll on our mental capacity and thus, our ability to perform.

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Sales Productivity: How to Get Your Organization Aligned

Force Management

Companies often function in silos, with sales, marketing, product and operations working separately, instead of together toward common goals. As each department works to meet company goals on their own, inefficiencies become rampant, with sales performance likely becoming one of the largest frustrations. Removing those silos can create and capture customer value, as well as streamline internal processes and administrative burdens.

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How Are You Responding to Challenges to CoSelling?

CoSell

With the calendar turning, we are at the beginning of a new year. There’s yet another new year to celebrate—The Year of the Wood-Ox. According to the lunar calendar and the Tibetan calendar, February 12 marks the start of a fresh year. Many sales professionals are happy to have another chance to get past the challenges of the previous year. The big one of course is the pandemic.

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The Sales Enablement Metrics You Should Be Tracking

Showpad

Sales enablement metrics are the data points you benchmark and track over time pertaining to all facets of your sales enablement program. This data capture might occur in your customer relationship management (CRM) platform, email marketing automation tool or Google Analytics. Covering marketing and sales content, organizational sales performance and individual key performance indicators (KPI) for each salesperson, your sales enablement metrics should paint an informed, data-driven picture of yo

Sales 52
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to Collaborate, Influence, & Leverage EQ to Succeed in Your Life & Career in 2021 w/Kristin Harper Ep#94

Strategic Planning and Management Insights

Kristin Harper is the CEO of Driven to Succeed, a leadership development firm focused on brand innovation and reinvention for businesses and high achieving individuals around the world. She's also the author of Heart of a Leader: 52 Emotional Intelligence Insights to Advance Your Career.

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Post-Mortems Are Not the End, But Rather the Beginning

Sandler Training

Let’s begin by considering what happens when you lose – or should I say you fail to win: The most common “excuse” I hear is that it was down to price, and when there is a very flat playing field where solutions and costings are identical, and there has been no opportunity to prove incremental value, this is indeed the case. The only other differentiators in these circumstances is the quality of your selling skills, and your ability to think “out of the box”.

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Customer Retention Strategies for Banks: Customer Experience is Key

ReviewTrackers

Bank Customer Retention: Why It Matters. You’ve probably heard this more than a dozen times: retaining a customer is so much cheaper than acquiring a new one. This holds true for banks and financial services providers, too. Here are some bank customer retention statistics to consider: According to Customer Think , the costs of acquiring a banking customer are estimated to be around $200 while the typical customer generates only $150 in revenue each year.

Banking 49
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The Ultimate Guide to Customer Conversations

SmartKarrot

There’s just two intentions behind every conversation – either to give or to take. In a customer conversation, you are the giver and the customer is a taker. Your customer might be in need of numerous solutions for their life. But they are here with you only for a small chunk of solution. Your job is to identify that area as precisely as possible.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Effective change communication with PCM

MDI Training

When implementing change processes and new agile methods , it is extremely important to know the different personality characteristics of those involved and the resulting reactions. Because when it comes to change, people usually show one of these two preferences: either an affinity for change (Change Seeker) or for preservation (Change Preserver). How can a leader overcome resistance?

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Mar 24 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. Own Quarterly OKRs related to each department. Ensure cross-functionality between departments. Identify, retain and support the best talent in each department.

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5 examples of bad customer service (and how to be great instead)

Zendesk

What was your absolute worst customer service experience? If you stopped doing business with that company and told all your friends about it, you’re not alone—and your customers would probably do the same thing. Loyalty hinges on delivering a great customer experience. It’s not enough to just have a good product—companies are setting themselves apart by delivering exceptional customer service.

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7 best Typeform alternatives to rely on

PandaDoc

You don’t need us to tell you how important data collection is for your business. One bad advertising decision and your entire marketing roadmap will be thrown out of whack. Having the right data collection tool for online surveys, questionnaires, and interviews is the single-most-important decision you’ll ever make for your enterprise. When choosing Typeform alternative, there are several things you need to think about.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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7 Best Typeform Alternatives to Rely on in 2021

PandaDoc

You don’t need us to tell you how important data collection is for your business. One bad advertising decision and your entire marketing roadmap will be thrown out of whack. Having the right data collection tool for online surveys, questionnaires, and interviews is the single-most-important decision you’ll ever make for your enterprise. When choosing Typeform alternative, there are several things you need to think about.