Thu.Jan 20, 2022

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The Development & Use of the PDSA Cycle of Improvement

Kainexus

The PDSA cycle is a popular approach to process improvement because of its simultaneous simplicity and effectiveness. Although it started in manufacturing, the PDSA model for improvement can be applied to any process, making it applicable across almost every industry. Today, PDSA is prevalent in healthcare, hospitality, education, construction, and professional services.

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Why You Need An Innovation Business Strategy In 2022

Aepiphanni

The beginning of the year is the time most businesses implement new strategic plans designed to successfully lead them towards their year-end goals. With 2021 having similar challenges as 2020 due to the global pandemic, all businesses seem to be including decisions around their work environments as part of their 2022 strategy. In a podcast […].

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How to Succeed at Improving Your Personal Presence [PODCAST]

Sandler Training

Mike Montague interviews Paul Glynn on How to Succeed at Improving Your Personal Presence. . The post How to Succeed at Improving Your Personal Presence [PODCAST] appeared first on Sandler Training.

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SaaS stacks keep growing. Is there also a relationship between choice and utilization?

Customer Think

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to Succeed at Finding Unrecognized Pain [PODCAST]

Sandler Training

Mike Montague interviews Jody Williamson, Sandler trainer and author from Chicago, on How to Succeed at Finding Unrecognized Pain. . The post How to Succeed at Finding Unrecognized Pain [PODCAST] appeared first on Sandler Training.

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Top Customer Service Representative Insights, Job Description, Salary, and More

Groove HQ

Find out everything you need to know about the position and how to find the perfect role for yourself or your business. The post Top Customer Service Representative Insights, Job Description, Salary, and More appeared first on Groove Blog.

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How To Create Amazing Knowledge Base Articles

Groove HQ

Learn the basics of a knowledge base and how to create articles that resonate with your customers. The post How To Create Amazing Knowledge Base Articles appeared first on Groove Blog.

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Virtual Selling is Here to Stay

Sales Readiness Group

It may seem like a lifetime ago, but early in the pandemic people thought “Work from Home” was just a temporary disruption. CEOs of large corporations publicly stated that as soon as the vaccine was available, all employees would have to come back to the office.

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What are the Barriers to Rapid Digital Transformation?

Planview

When KPMG asked CEOs how the COVID-19 pandemic impacted their digital transformation plans, 74 percent said it accelerated the digitization of operations and the creation of a next-generation operating model by months, if not years. Yet for some organizations, the initial hustle to transform can get bogged down by obstacles throughout the company. What are the barriers to rapid digital transformation?

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Are You Future Intelligent?

Customer Think

Leaders will need to develop skills to translate AI into intelligence that shapes the future Anticipate, readiness, preparedness, forward-looking, foresee, envision, and predict. Powerful words with a common thread in leadership. Le.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Evolving Business Models in the Digital Economy – Sales Leadership Community Virtual Meeting Hosted by Houston Chapter

SOAR Performance Group

Please join the March 24 virtual meeting of the Sales Leadership Community hosted by the Houston Chapter. The topic for the meeting will be “Evolving Business Models in the Digital […]. The post Evolving Business Models in the Digital Economy – Sales Leadership Community Virtual Meeting Hosted by Houston Chapter appeared first on SOAR Performance Group.

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8 Tips for Product Discovery that Actually Work

Customer Think

Does your product team sit around with little work to do, wondering what you’re going to do next quarter? Yeah, I didn’t think so. If there’s one thing that product teams all have in common is that they all suffer from the opposite problem – too many things to do. When done right, product discovery […].

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Jan 20 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Support clients through early stages of Globality trial through to enterprise-wide adoption, including providing client trainings, close co-operation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc.

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What is cold calling? Meaning, tips, examples, and techniques

Zendesk

Cold calling: the two scariest words to any sales rep in the industry. For even the most charismatic of souls, this downright medieval practice can conjure nightmares of rejection, exhaustion, and failure. But is that the whole truth? Almost every business still uses cold calling tactics, so there must be some value in reaching out to chilly leads. It might be hard to believe in this era of open information and emotion-based sales, but cold calling still has an important place in the business wo

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Why is a Data-Driven Culture Critical for SaaS Business Success?

SmartKarrot

The world that we are living in is covered with data. Today, the weight of data is the same as gold when you talk about corporate culture. So, the best thing that any organization, whether SaaS-driven or not, needs to seriously adopt a data-driven culture to sustain for a longer period. . Once your SaaS company adopts a data-driven culture, it can gather tremendous insights that can provide you with a competitive edge over other players in the market.

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How Coaching Can Fortify Your Company During A Transition Period

CMOE

Have you ever seen a company that was known for its positive culture and high retention rates transition into one with rapid turnover and low morale? Perhaps you were employed within the organization, or maybe you were just on the outside looking in, but in either scenario you witnessed a company that once had potential candidates swarming towards it suddenly transform into one that struggled to retain even its most seasoned employees.

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Top 25 SaaS Companies in the UK

SmartKarrot

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate.