Customer Think

NOVEMBER 7, 2021

The Great Resignation, the Big Quit, the Turnover Tsunami – whatever you want to call it, is a growing trend in the world of work that is taking off across the globe. But what exactly is it, what consequences might it have for the customer service industry and could it be the wake-up call our […].

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Peter Simoons

NOVEMBER 7, 2021

The world we live in is in transformation and the Covid pandemic has turned it upside down! Supply chains have become a logistical nightmare, containers appear to be on the wrong side of the world, ships are queuing up waiting to enter main harbours and gas and oil prices are at an all-time high. That list is far from complete, but you doubtless recognise the situation!

Supply Chain 97

Supply Chain Logistics Innovation Management 97

Customer Think

NOVEMBER 7, 2021

Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website. When it comes to an eCommerce store, it’s all about how much you put into your store will pave […].

eCommerce 116

eCommerce Small Business Profitability Sales 116

Scovel

NOVEMBER 7, 2021

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

NOVEMBER 7, 2021

In a rather long blog post, Henna Inam shares her perspective on why board members of organisations need to be agile and also shares a framework from her book Wired for Disruption, which can be used to develop our agility muscles. While she shares this.

Leadership 87

Leadership 87

Jeb Blout

NOVEMBER 7, 2021

Salespeople Are Either Hunters or Vegetarians. In today’s world there are two types of salespeople. VEGETARIANS and HUNTERS. Vegetarian salespeople are order takers who sit around waiting to get lucky. They whine and complain about not having enough leads, competitor’s dropping their prices, prospects that aren’t buying, not having the right products, and are always looking for an easy way out.

Communication 52

Communication Sales Marketing 52

Customer Think

NOVEMBER 7, 2021

Are we challenging CX? One of the roles we, as CX professionals, play, is that of change agents. I realize that’s a term people toss out there when they want to seem important or progressive in bu.

Customer Experience 72

Customer Experience 72

Customer Think

NOVEMBER 7, 2021

While companies have been slowly implementing automation technologies for several years, Covid-19 accelerated automation adoption on a significant scale. It became a necessity for businesses – particularly those in the transportation and warehouse industry – to utilize automation technologies to ensure employee safety. With the warehouse automation market expected to be worth $30 billion by […].

Logistics 72

Logistics Transportation Marketing 72

Customer Think

NOVEMBER 7, 2021

As an influencer, how often do say to yourself “Why doesn’t she understand me?” or “If he understood me better this decision would be a no-brainer.” It’s natural to assume Others will understand – and comply with – your suggestions. Have you ever wondered what’s happening when they don’t? As influencers, part of your job […].

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