Tue.Sep 07, 2021

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How to Measure Customer Service Quality: Methods & Tools

Help Scout

Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Or they might be very happy with an answer, not knowing you’ve given them incomplete or out-of-date information.

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The Expert's Guide to a Successful Sales Organization Structure

The Center for Sales Strategy

Sales organizations have evolved over the years, and the old hierarchical structure just won’t do anymore. A successful sales organization structure allows you to maximize your profit. This article will help you get started.

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Trending Sources

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How To Win In a ‘No Normal’ Selling Landscape

CoSell

There’s little question in anyone’s mind that “no normal” is a good description of the radical and evolving changes we’re seeing in the sales landscape. In B2B sales, it’s a time to look closely at how to win – especially in turbulent conditions.

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47 new martech companies from latest Y Combinator cohort — the counter-consolidation narrative lives on

Customer Think

Last week, Y Combinator held their Demo Day(s) for their Summer 2021 cohort. This was a massive graduating class: 377 startups from 47 countries. You can read a quick overview of all 377 (!) on TechCrunch, split across part one and part two. I read thr.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Office Assistant to an Accelerating Software and Consulting Business

Arpedio

careers. Office Assistant to an accelerating software and consulting business. Careers. Office Assistant to an accelerating software and consulting business. ? Back to careers. Do you thrive keeping order, welcoming guests and help good colleagues with diverse practical tasks? Are you accommodating and have a proactive approach to your own tasks? Then you might be our new Office Assistant.

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Sep 07 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Intigriti As a Head of Customer Success, you will be responsible for the entire customer success cycle. Responsible for the lead transition from sales to implementation and providing training, support, and guidance to customers as they deploy Intigriti across their business.

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Top Product Management Conferences in 2021

SmartKarrot

Wondering about who made it to the list of top product management conferences in 2021? Well, in that case, you will have to look no further. Here is a list of the best events for the people who have product management in their lunch and dinner. Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab.

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Why Projects using AI in B2B Sales fail and yours will too

QYMATIX

Successful organizations do not underestimate the complexity and hidden costs of artificial intelligence (AI) projects. Artificial intelligence (AI) for sales has become an arms race. Correctly employing it will separate the winners from the losers in Business-to-Business (B2B). There are, however, very high chances that your AI project will not deliver the promised ROI or will ultimately fail.

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What is run rate? ARR definition, formula, and examples

Zendesk

What is run rate? A run rate is a rough estimate of a company’s annual earnings based on monthly or quarterly financial performance data. Often called an annual run rate, or ARR, this number is usually calculated by taking the revenue results (using a revenue formula ) from either a single month or a single quarter and annualizing the sales data to forecast what the company’s total profits will be that year.

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Why companies need customer tutorials [+ how to create them]

Zendesk

There’s nothing more frustrating than making a purchase and discovering you don’t know how to use the item you just bought. The situation can be equally upsetting for the business selling a product or service. If a customer doesn’t know how to use it, they won’t see its value—a recipe for churn. This is why customer tutorials are a valuable tool in your company’s mix of marketing and customer support content.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr