Wed.Mar 10, 2021

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4 Buyer Engagement Tips for Virtual Sellers

RAIN Group

For many, the transition to virtual selling went something like this: one minute you were a basketball superstar with pretty good moves and a decent field goal percentage. Then you were thrust into a baseball game, handed a glove, and told to win. On a completely different field. Requiring a completely different skillset.

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Improving Sales Performance | Media Sales Report | Sales Process

The Center for Sales Strategy

In Season 2 of Improving Sales Performance Series , we’ve focused on the data and analysis of the 2020 Media Sales Report. In this episode, Dalena Pajares, Dean Moothart, and Kurt Sima of The Center for Sales Strategy and LeadG2 join Matt Sunshine as they discuss the data from the Media Sales Report surrounding the analysis of the sales process and setting appointments section.

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How to Succeed at Scaling Sales Success [PODCAST]

Sandler Training

Mike Montague interviews Dave Mattson on How to Succeed at Scaling Sales Success. The post How to Succeed at Scaling Sales Success [PODCAST] appeared first on Sandler Training.

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Agile employee surveys – the right question at the right time

MDI Training

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer. Surveying employee satisfaction and their current mood represent an essential component for managing the company’s development.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Pent-Up Demand: Are You Ready for What’s Next?

Brooks Group

I recently returned from maternity leave – which, along with my pregnancy, was a 12-month stretch that roughly tracked the COVID-19 pandemic. As I emerged from my yearlong journey to motherhood – a huge change, to be sure – I noticed that I was having a similar range of emotions to what my non-child-bearing co-workers were experiencing. You see, they, too, have been through a rather life-changing journey – one which has, fortunately, resulted in a return to a sense of normalcy, buoyed by optimis

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5 Critical Elements of a Rock-Solid Customer Success Plan

Desired Path

Customer Success Plans continue to be a rather elusive concept within Customer Success. People are excited at the thought of using a plan with customers that they can follow to increase the probability of success, and they understand the benefit of having such a plan. Paradoxically, I rarely see them used. Activities, or random acts of Customer Success , are instead “acted upon” customers in the hopes that the effort will drive successful customers.

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5 Critical Elements of a Rock-Solid Customer Success Plan

Desired Path

Customer Success Plans continue to be a rather elusive concept within Customer Success. People are excited at the thought of using a plan with customers that they can follow to increase the probability of success, and they understand the benefit of having such a plan. Paradoxically, I rarely see them used. Activities, or random acts of Customer Success , are instead “acted upon” customers in the hopes that the effort will drive successful customers.

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Start-to-Finish Guide to Planning Virtual Team Retreats

CMOE

There are a variety of reasons why teams are holding virtual team retreats on a more regular basis, including: The team is unable to meet because of travel restrictions. The team is made up of talented remote members who are geographically dispersed. The organization is looking to reduce travel expenditures and allocate those resources to facilitation support from an organization effectiveness or learning and development vendor.

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5 Critical Elements of a Rock-Solid Customer Success Plan

Desired Path

Customer Success Plans continue to be a rather elusive concept within Customer Success. People are excited at the thought of using a plan with customers that they can follow to increase the probability of success, and they understand the benefit of having such a plan. Paradoxically, I rarely see them used. Activities, or random acts of Customer Success , are instead “acted upon” customers in the hopes that the effort will drive successful customers.

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Product Owner vs Product Manager: What Is the Exact Difference? Why Is It Important?

SmartKarrot

Are product owners and product managers essentially the same function? Many businesses have the same doubts about the two product functions. What is the difference between a product owner and a product manager? They do overlap but are not the same. In this blog, we will look at how the role of a product manager differs from a product owner. We will also learn the responsibilities and skills of both positions.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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XANT Announces New Transformative Product Innovations

Xant

What’s really worth your time? When the *stuff* hits the fan, most will double down on what they’re already doing, but with a little more grit, more snarling, more sweat. In sales, we mistakenly call this productivity, but really it’s a synonym for increasing activity. What’s really going on is movement without direction. Battle strategists will tell you that when faced with unforeseen obstacles (i.e.

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Mar 10 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: San Francisco, CA, United States Organization: UJET.cx As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption.

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Switching from live chat to messaging

Zendesk

If you’ve ever used live chat , you know how easy it is to get in touch with customer service reps. Happy customers are valuable customers, and businesses that can provide real-time customer service to solve problems have high customer satisfaction ratings. So if live chat seems to be working, why make the switch to messaging ? The answer is simple: messaging takes the best parts of live chat but upgrades them with modern features such as ongoing conversations, automation, and richer content for

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A guide to putting the “care” back in customer care

Zendesk

Why it matters and how to deliver it. How is customer service different than customer care? Ideally, it isn’t. Customer service is typically defined as the basic assistance or support that a company provides. Customer care, meanwhile, goes “one step beyond” the baseline service to ensure that each customer is actively listened to, cared for, and provided with the right solution.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How to run an actionable customer segmentation analysis

Zendesk

If you’re working in customer service, then you know your customers better than anyone else at your organization — better than marketing, better than sales, and better than leadership. It’s kind of like having a superpower. Unfortunately, all too often companies fail to take advantage of their customer service team’s knowledge, and it goes to waste.

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How to provide better online customer support

Zendesk

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. We also know based on the Customer Experience Trends Report 2021 that 65 percent of customers want to buy from companies that offer quick and easy online transactions. 65% of customers want to buy from companies that offer quick and easy online transactions

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