Wed.May 26, 2021

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From Guessing to Guided as Told in Memes

Xant

The consumer experience has changed significantly. When smartphones hit the scene, data was used to understand our behaviors and provide more relevant content, and we, as buyers, became more independent with endless information at our fingertips. Of course… the data isn’t always spot on. B2B buyers are completely digital and in control. Buyers are used to having the information and resources they need to build their own criteria.

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Vantage and Kotter Partner to Enable Change

Vantage Partners

Vantage Partners and Kotter Announce Strategic Partnership to Build Leadership and Change Capabilities Globally. Vantage Partners and Kotter today announced a strategic partnership to provide leadership training focused on navigating change and leading through turbulence. Together, Vantage and Kotter will offer learning solutions tailored for everyone from frontline staff, to middle management, to senior executives.

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Improving Sales Performance - Making an IMPACT on Your Sales

The Center for Sales Strategy

Kicking off the new season of the Improving Sales Performance series, John Henley, Managing Partner at The Center for Sales Strategy, gives viewers an overview and behind-the-scenes look at the creation of the IMPACT Sales Leadership System: why it was created, who it was created for, and how sales leaders can make an impact on their sales performance by focusing on 4 key areas.

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7 Time Management Tips to Boost Your Productivity (and Happiness!)

RAIN Group

Almost all sellers at some point in their career will consider adopting a time management system to improve their productivity. Few stick with it. The challenge is that many time management systems focus too deeply on the activity level—what to do first, what to do next, what the priority order is—without paying enough attention to the bigger picture.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Customer service definition, skills, and important principles for 2021

Zendesk

Customer service can make or break a business. But not everyone agrees on what it is or how to do it well. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

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Apptivo Mobile Release Updates as of May 25, 2021 – iOS All-In-One Mobile App: v6.3.4

Apptivo

Mobile apps help improve the competitiveness of businesses. Mobile devices have become the most effective method for accessing data from anywhere. The iOS app for Apptivo offers brilliant and stunning features. As a team, we are pleased to announce the recent updates in our All-In-One iOS application’s new version 6.3.4 in the App store with a wide range of updates.

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Making Difficult Conversations Easier: 3 Quick Tips

CMOE

Why Can’t We Talk? A survey* of nearly 10,000 employees across 272 organizations revealed that a shocking 81% of people in a leadership or managerial role regularly avoid courageous conversations with their direct reports. Yet most leaders feel that the need to be able to share feedback with others is critical to their success. The same study also uncovered that 89% of employees avoid these conversations with their boss on a regular basis.

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From Guessing to Guided as Told in Memes

Xant

The consumer experience has changed significantly. When smartphones hit the scene, data was used to understand our behaviors and provide more relevant content, and we, as buyers, became more independent with endless information at our fingertips. Of course… the data isn’t always spot on. B2B buyers are completely digital and in control. Buyers are used to having the information and resources they need to build their own criteria.

B2B 52
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Product Update: New iOS App

Groove HQ

We’re excited to announce the launch of our new iOS app! ?? We built the new Groove iOS app from the ground up to empower your team to provide awesome customer support on-the-go. The app embraces platform-specific guidelines, so it’ll feel right at home between your other iOS apps. At the same time, you’ll get […]. The post Product Update: New iOS App appeared first on Groove Blog.

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(LIVE) Digital Transformation in Action: Lessons Learned in Local Government ???????w/Jazz Pabla, City of Kelowna

Strategic Planning and Management Insights

Digital transformation is happening all around us - and things are moving quickly. But every organization and every industry is different. You might've been getting along just fine for a long time without making the transition to digital, or maybe you went digital as soon as possible. No matter what stage of digital transformation you're in, you can be sure that there's more to come.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to implement customer relationship management in your business?

Apptivo

One of the most difficult tasks that modern companies face is CRM implementation. It’s difficult for businesses to find and implement a CRM that provides the right information to its employees at the right time. With CRM implementation, the bad news is that there are numerous challenges in it, and most businesses do not begin the process with sufficient preparation.

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Scenario Planning for a Post Pandemic Future w/Lance Mortlock from EY Ep#103

Strategic Planning and Management Insights

On this episode of the Strategy & Leadership Podcast, we're excited to welcome Lance Mortlock. Lance is a Senior Strategy Partner at EY, and a Canadian Oil & Gas Industry leader. He's also a visiting professor at the University of Calgary - Haskayne School of Business, and the author of Disaster Proof: Scenario Planning for a Post Pandemic Future.

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7 reasons to invest in sales automation now

Crank Wheel

Do you want sales to work smarter?

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May 26 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success, Federal Location: Tysons Corner, VA, US Organization: ID.me As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team. Create a structure to align use cases with customer workflows and configure them to the client’s specific business goals.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How to craft a customer service philosophy that resonates

Zendesk

Providing exceptional customer service is paramount to building brand loyalty—it’s not enough to just have a great product or service. According to the Zendesk Customer Experience Trends Report , roughly 50 percent of customers would switch to a competitor after just one bad experience. On the flip side, 75 percent are willing to spend more money on a brand that provides a positive experience.