Red Star Kim

MAY 9, 2023

I’m often asked to provide training in conversation skills. Whether it’s for confident or commercial conversations as part of the networking skills toolkit or part of a relationship building or sales conversations. I often wonder whether the conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications.

Emotional Intelligence 130

Emotional Intelligence e-Learning Communication Finance 130

The SAMA Podcast

MAY 9, 2023

In today's interconnected global economy, organizations need to move beyond the geographic-area model that is proving inadequate for customers that operate globally. To address this challenge, organizations must design an organizational structure that interfaces more effectively with their global accounts, including providing support to global account managers (GAMs).

Global Accounts 104

Global Accounts Management Account Management Organization 104

Hubspot Sales

MAY 9, 2023

Salespeople have a tough job juggling in-person interactions, phone conversations, and email communication with multiple prospects and customers. The field is a buzzing industry that can benefit from artificial intelligence. Since generative AI tools are becoming more popular and salespeople perform many demanding tasks, AI-generated sales emails and messages might become a new norm.

Artificial Intelligence 87

Artificial Intelligence Communication Media CRM 87

Nutshell

MAY 9, 2023

We’re proud to announce that this April, Nutshell was awarded the Gold Stevie Award in the Relationship Management Solution category in the 21st annual American Business Awards®. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations—public and private, for-profit and non-profit, large and small.

Profitability 62

Profitability CRM Organization Management 62

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

MAY 9, 2023

AI-powered chatbot, image generator, and text generator features to revolutionize email marketing campaigns

Marketing 72

Marketing 72

NG Data

MAY 9, 2023

A Definition of Attrition RateA standard attrition rate definition refers to employee or staff turnover. Still, in a broader sense, the attrition rate calculates the number of individuals or items that vacate or move out of a larger, collective group over a specified time frame.The attrition rate is also commonly referred to as the churn rate. A term often used by human resources professionals to.

Leadership 52

Leadership 52

Account Management Skills

MAY 9, 2023

Welcome to episode 86, where I’m joined by Konrad Sanders , CEO of The Creative Copywriter agency, to discuss the impact of generative AI on copywriting. In this episode, we covered: – How Konrad’s team is adopting AI tools and the most useful tools they’ve found. – The limitations of AI-written copy and what clients are saying about AI. – Advice on managing the process of change within your team and integrating AI into your workflows.

Value Proposition 52

Value Proposition Internet Co-Creation Account Management 52

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. In today’s hyper-competitive environment, agility is critical to attracting and keeping customers. Shoppers know they have choices, and retailers who aim to keep their business from walking out the door need to put customers at the center.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

CMOE

MAY 9, 2023

As a woman in business, finding resources tailored to your unique experience is crucial for furthering your skills and knowledge in your industry. With the right information, you can transform your career and build a business aligned with your goals. For the best women’s entrepreneur blogs across the internet, CMOE has put together these 18 sites for exceptional inspiration, motivation, and advice to help women in business succeed. 1.

Finance 52

Finance Leadership Small Business Publishing 52

Zendesk

MAY 9, 2023

Leaders in the Software and Cloud Services industry are responding to increasing competition by doubling down on CX. See the latest trends and how tech companies are adapting their CX strategy. The post Top trends to watch in Software CX appeared first on Zendesk.

Software 52

Software Software 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Strategic Communications

MAY 9, 2023

The digital environment is quite cluttered these days and becoming more so. Consumers benefit from access to a massive amount of information literally available at their fingertips—and often being pushed to them by marketers yelling “pick me, me, me.” But with so much activity in the digital environment, sometimes it takes a different approach to stand out: recognizing the value in capturing attention through traditional, non-digital, communication channels.

Communication 52

Communication Marketing Advertising B2C 52

Planview

MAY 9, 2023

In anticipation of International PMO Day, we began curating the stories for this PMO case study roundup several weeks ago. Today’s global day of acknowledgment for PMOs — held each year on the second Tuesday of May — is for “recognising, highlighting, promoting, appreciating, and celebrating PMOs,” says the organization’s website. And for good reason.

Supply Chain 52

Supply Chain Government Transportation Insurance 52

Corporate Visions

MAY 9, 2023

I’m of the age that I once relied on the next day’s newspaper to get sports scores. Same goes for stock prices. And world events. And pretty much everything else.

Sales 52

Sales 52

Whetstone

MAY 9, 2023

You know how valuable your solutions are. You know how they will save your clients time and money and/or help them become more profitable. Unfortunately, Procurement doesn’t! They just want to know “How much?” And while you prepare your answer, you both know that they can buy the same product two cents cheaper from a competitor down the road. When you’re not allowed to differentiate your value and you are forced to compete solely on price, it can be difficult to close a sale, and if you do close

Procurement 40

Procurement Suppliers Value Proposition Decision-making 40

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Zendesk

MAY 9, 2023

The post How to use AI to reduce service costs in manufacturing appeared first on Zendesk.

Manufacturing 52

Manufacturing 52

ClearPoint Strategy

MAY 9, 2023

Experience the future of OKRs with ClearPoint's AI-driven software solution.

Software 52

Software Software 52

SmartKarrot

MAY 9, 2023

Role: Customer Success Manager Location: Durham, NC, United States (Remote) Organization: Upswing As a Customer Success Manager, you’ll manage a $1 million or less yearly book of business that is typically made up of 20 to 30 partner institutions. To ensure proper and complete use of the Upswing products, develop strong relationships with stakeholders and university and college administration.

Customer Success 19

Customer Success Interpersonal Skills Onboarding Stakeholders 19

ClearPoint Strategy

MAY 9, 2023

Here’s a primer on OKRs, explained in full, and a guide on how to begin.

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52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

ReviewTrackers

MAY 9, 2023

Software 29

Software Software 29

ClearPoint Strategy

MAY 9, 2023

Check out these OKR examples—and tips for tracking key results—first.

52

52

Zendesk

MAY 9, 2023

The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. Many businesses have managed through supply chain disruptions, rising costs, and the ongoing shift into the digital landscape—all while under a cloud layer of ongoing economic uncertainty.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

ClearPoint Strategy

MAY 9, 2023

Comparing OKRs vs. KPIs is an apples and oranges discussion.

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52

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in shortages on shelves and overstocks in warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the aftermath of the past few years.

Manufacturing 52

Manufacturing Supply Chain Artificial Intelligence Logistics 52

SmartKarrot

MAY 9, 2023

As business leaders, we understand that your time is very important, and every minute counts! Most of your time is either spent in meetings and more meetings to close deals. And with so much on your plate, we can understand that keeping meeting notes can be a daunting task. Adding to it is the task of creating manual templates for every single meeting… we can understand how taxing it is!

Meetings 10

Meetings Artificial Intelligence Software Software 10