Customer Think

JANUARY 27, 2022

The pandemic-hit world has seen multi-fold advancement in digitalization. Retailer brands and businesses across the globe have shifted strategies to the digital paradigm. Technology, tools, and processes that ensure data is accurate and consolidated throughout the enterprise have become vital in this digital decade. Intuitive, feature-rich, and effortless tools and platforms can give you complete […].

Retail 119

Retail Digitalization Management 119

The Center for Sales Strategy

JANUARY 27, 2022

With the current talent shortage, it's difficult to recruit, select, and develop top talent. Hiring and developing superstars can be really hard, but there are a few steps you can take to bring the right people on board and develop their talents, so they stay with your organization. The best managers follow three important steps when identifying and developing top talent.

Management 111

Management Organization Sales 111

Customer Think

JANUARY 27, 2022

Introduction Are you running a business or just planning to kick-off in the near future? Whatever the status may be, you must be brainstorming to find out feasible and effective branding strategies. It’s because marketing is a vital element for helping you reach out to your target audience. Simply put, you need to figure out […].

Brainstorming 111

Brainstorming Marketing Digitalization 111

Apptivo

JANUARY 27, 2022

The best sales team knows when to stop selling. Have you ever wondered what are some of the successful habits of an effective sales team? The most common answer is they have a definite sales plan and also, they know when to stop selling. On the other hand, one of the most prominent sales mistakes that salespeople often make is they don’t realize when to stop selling.

CRM 98

CRM Sales Sales Management Financial Services 98

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Help Scout

JANUARY 27, 2022

One of the best steps any SaaS company can take to improve customer retention is an investment in customer success.

Customer Success 124

Customer Success 124

Hubspot Sales

JANUARY 27, 2022

Welcome to Breaking the Blueprint — a new blog series that dives into the unique business challenges and opportunities of Black business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your own success.

Banking 89

Banking Small Business Investors Profitability 89

Sandler Training

JANUARY 27, 2022

2022 will be a pivotal year for sales leaders. Here are four best practices we are currently sharing with our clients as they transition into 2022. The post Four Things Sales Leaders Can Do to Prepare for a Great 2022 appeared first on Sandler Training.

Sales 86

Sales Sales Leadership Leadership Management 86

Kainexus

JANUARY 27, 2022

Product managers fulfill a critical role in translating customer needs into product features and improvements. Unfortunately, often internal pressures, external commenters, and poor product management practices hinder managers' ability to deliver products that customers truly value. Another sad reality is that it is common for organizations to make product decisions without really understanding what matters most to the customer.

Management 86

Management Decision-making Organization Software 86

Force Management

JANUARY 27, 2022

Provide the fuel your sales engine needs to have one of its best years yet. Each of these episodes share the critical actions sales leaders can take to ignite momentum around new sales initiatives, help managers make an impact, and ultimately, have a great year. It all starts with this quarter's number. To get your organization headed in the right direction, listen to each episode and share them with your front-line managers and reps.

Sales 71

Sales Organization Management 71

Customer Think

JANUARY 27, 2022

We live in the digital age. But that also means unprecedented levels of complexity. And when something inevitably goes wrong, it’s the customer service team that bears the brunt. To complicate matters, these teams work in siloes, and are cut off from technical teams fixing the problem which negatively impacts customer service metrics such as […].

Digitalization 69

Digitalization 69

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

ClearPoint Strategy

JANUARY 27, 2022

If you’re thinking about how to write a (good) business strategy report, then congratulations—you’re in the home stretch of the strategy reporting process! By now, you’ve hopefully already done the following: Identified and collected accurate data that indicates progress toward your organization’s objectives. Synthesized the data to make it easy to understand.

Decision-making 52

Decision-making Meetings Software Software 52

Customer Think

JANUARY 27, 2022

The beginning of the year is an appropriate time to take a stand about the payoffs of commitment in B2B marketing strategies. The beginning of the year is when a lot of B2B companies look at what they want to accomplish this year as a clean slate. Almo.

B2B 59

B2B Marketing Digitalization 59

Planview

JANUARY 27, 2022

Today we’re going to look at how a global biotech company used biotech project management software to drive greater business value. The company is known around the world for its groundbreaking molecular diagnostic testing capabilities. They provide hospitals and doctor’s offices with fast and accurate tests for COVID-19, tuberculosis, and other types of illnesses. “We use Planview’s solutions to ensure projects in distress are getting the help they need.

Software 52

Software Software Management Government 52

Customer Think

JANUARY 27, 2022

Embarking on a new business requires a plan. For an eCommerce startup seeking investors or partners, this is essential to lay out your intentions. Working through this ensures you have a complete understanding of the viability of the business and any potential obstacles. After all, stumbling blindly into a new venture has rarely generated success. […].

eCommerce 52

eCommerce Business Planning Investors Digitalization 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Chally

JANUARY 27, 2022

Selling techniques have changed over the years as consumers have more options for products, pricing, and ease of purchase. In reality, sales has developed from a “trade” to a “technology” and then finally a Profession. If you’re looking to start your career in sales, or build a strong team, consider these ten key sales skills to be a better salesperson­.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Customer Think

JANUARY 27, 2022

A lot of organizations offer paid-time-off benefits to their workers or employees. Getting compensated for not working is a remarkable benefit. Ask anyone who works as a cement finisher, carpenter, bricklayer, etc., who just gets paid when they work. PTO benefits can be packaged in many ways. The conventional benefits model is that workers are […].

Organization 52

Organization 52

Strategic Planning and Management Insights

JANUARY 27, 2022

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

Communication 52

Communication 52

Customer Think

JANUARY 27, 2022

E-commerce expert Alexander Graf predicts what will change—and what will remain the same—in the year ahead Brands have traditionally relied on selling to the likes of Walmart, Amazon or Sears. Yet, at the same time, they are learning that they can only thrive when they control access to consumers—and they cannot gain this access through […].

e-Learning 52

e-Learning Digitalization Marketing 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Shapecast

JANUARY 27, 2022

What is Enterprise Architecture and how can it help me? Summary In this article we will cover what is Enterprise Architecture (EA), what is its real purpose, how it can help, and we’ll discuss some of the big challenges that Enterprise Architecture functions face and how you can overcome them. Who is this article for? This article is for those people who want to get a greater understanding of what Enterprise Architecture is and to understand the role of EA in driving organisation design an

Government 40

Government Stakeholders Leadership Facilitation 40

Customer Think

JANUARY 27, 2022

As the insurance industry is undergoing a massive transformation, the process of selling is also evolving. However, adapting to the dynamic market environment can be rather challenging. Factors such as heavy competition, ever-changing customer behavior, and technological evolution mean that insurance brokers are now faced with a bouquet of challenges.

Insurance 52

Insurance Software Software Marketing 52

Revegy

JANUARY 27, 2022

The post Sales Maturity Quiz appeared first on Revegy, Inc.

Sales 52

Sales 52

Customer Think

JANUARY 27, 2022

I’ve long advocated about the importance of empathy in customer experience, the need for more of it and why organizations should consider building an empathetic musculature if they want to sustainably improve how they engage and serve their customers.T.

Customer Experience 52

Customer Experience Organization 52

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. But the most overlapping theme amongst all the things that we have discussed above is customer education. .

Customer Success 19

Customer Success e-Learning Stakeholders Onboarding 19

Customer Think

JANUARY 27, 2022

The completed acquisition marks the close of a remarkable year for Mediafly with over $35M in funding, industry accolades and 110% increased headcount.

Acquisition 52

Acquisition B2B Marketing 52

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Define implementation best practices, creating an efficient and repeatable model, contributing to and iterating upon Fathom’s Customer Success playbook.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

Customer Think

JANUARY 27, 2022

International fraud solution provider buys Utah technology company for $3.6M.

Acquisition 52

Acquisition 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Marketing

ProlifIQ

JANUARY 27, 2022

One of the greatest, history-changing advancements in civilization – really, the advancement that made civilization possible – was when hunter-gatherers started settling down and growing crops. Instead of always hunting down or scrounging for that next meal, they could get bountiful harvests from their farms. Thousands of years later, sales reps with a constant eye on their quotas are in search of those same harvests.

Account Planning 52

Account Planning Stakeholders B2B Key Account Management 52

SmartKarrot

JANUARY 27, 2022

Ever since the emergence of marketing automation, there was always a desire to integrate sales, marketing, and customer success with a level of personalization. . With such attributes, marketers, sales reps, and even CSMs (Customer Success Managers) could directly interact with the potential customers in a manner that they resonate with. To date, the problem has been those sales reps, marketers, and CSMs (Customer Success Managers) could not decipher the target audience and what they wanted.

Customer Success 10

Customer Success Marketing Stakeholders Sales 10

SmartKarrot

JANUARY 27, 2022

Who does not like harmless fun? You bet everyone, isn’t it? And when you can make your customers’ experience better-using humor, even before. . Humor in customer experience has always been the key to getting emotionally connected with the customers. But, if you do not know where to draw lines, the harmless fun can turn into something unintentionally offensive.

Customer Experience 11

Customer Experience Advertising Banking Telecommunications 11