Fri.May 12, 2023

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Grow Revenue During a Recession by Being Counter-Intuitive

Customer Think

All the requirements have been met. We have already seen these factors occur across the board: Low QoQ GDP. High interest rates. Massive layoffs. Inflation. Stock Market down. Cost-cutting. We are now seeing these events in sales or.

Marketing 111
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20 Executive Assistant Interview Questions

Hubspot Sales

How do you prepare for a test when you don’t know what questions they’ll ask? Preparing for a job interview is somewhat of a guessing game. Fortunately, most hiring managers stick to many of the same executive assistant interview questions and themes. An executive assistant (EA) is by nature a personal job where fit is essential — I know because that was my first job out of college.

Software 102
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Generative AI: What’s Next and How to Get the Payoff

Customer Think

Do you know what is the application with the fastest-growing user base ever? Hint: it is not TikTok. This social media phenomenon was relegated to second place earlier this year by ChatGPT. ChatGPT achieved the milestone of 100 million monthly active users in a mere two months, while TikTok needed then record-breaking nine months.

Media 90
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Ensuring Data Quality and Accuracy in Your CRM

Nutshell

The data in your CRM provides critical insight into your customers, leads, and sales. Having the ability to document your team’s communications with contacts, automate sales processes, and track leads through your pipeline is vital for implementing successful business strategies. Trying to accomplish those same goals without high-quality data may feel like working with one hand tied behind your back.

CRM 62
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The Future of Customer Service: Key AI Developments in Contact Centers for 2023

Customer Think

Contact centers are witnessing a significant transformation. The Covid-19 crisis led to a surge in call volumes and a decline in customer service agents, with incoming calls skyrocketing nearly 300% during the initial months.

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Good Morning, Sales: Teams That Sell: How Collaborating Specialists Can Grow Sales

Arpedio

June 15, 2023 - 8:45 - 10:15 AM Teams That Sell: How Collaborating Specialists Can Grow Sales We’re thrilled to invite you to our next session of 'Good Morning, Sales' with guest speaker Martin Nyvang Mariussen, co-author of "Teams That Sell". Sign up here Session overview About the Session Speaker: Martin Nyvang Mariussen Martin Nyvang Mariussen has 10+ years of experience as management consultant to commercial B2B leaders with a special focus on commercial strategy, organizational design and c

Sales 52

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The Ultimate Guide to Global Account Management: Framework, Strategies, and Best Practices

DemandFarm

In the competitive landscape of international business, there was a company called WorldWideTech. With a strong presence in several countries worldwide, WorldWideTech had made a name for itself as a leading provider of cutting-edge technology solutions. As the company expanded its operations, it had high hopes for continued growth in the global market.

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Three pillars of The New Automation Mindset, for an age when anyone can automate anything with AI

Customer Think

I’m excited to announce a new book coming out this summer, The New Automation Mindset: The Leadership Blueprint For An Age When Anyone Can Automate Anything With AI. Written by Vijay Tella, CEO of Workato, with contributions by Massimo Pezzini and.

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B2B Revenue and the (Ir)relevance of the Funnel

DemandFarm

Originally published in Forbes Business Development Council Traditionally, one of the core concepts of sales and marketing is the sales funnel through which companies are supposed to move prospects from awareness through consideration to engagement, and finally to purchase. Here are three examples where this breaks How does funnel make sense if 67% of the sales cycle is completed on digital channels before contacting the company?

B2B 52
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Why Big Games Are the Perfect Storm for Fraud

Customer Think

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters.

Sales 65
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Understanding Lead Stages: Definition and Development

Apptivo

1. What are lead stages? 2. Lead Stages 3. Lead Stage Journey: Uncovering the Road to Conversion Path 4. Difference between Lead stages and status 5. Define Apptivo lead lifecycle stages – the sales process 6. How do you implement lead stages and status? 7. Summary “Rome wasn’t built in a day” Similarly, successful lead management is a never-ending process that demands meticulous preparation and execution.

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Make Your Bed and Build the Right Bench: Proven Ways to Get Your Sales Team Out of a Slump

Customer Think

If you could choose one movie scene to inspire your sales team, what would it be? I’d select the scene in Remember the Titans where the recently renamed Alexandria City High School football team perform a rousing song and dance.

Sales 59
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Strategic Management Software: Revolutionizing Strategy

ClearPoint Strategy

ClearPoint's AI-driven strategic management software can streamline your strategy.

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May 12 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Assemble and keep a top-performing team; The staff should be coached, mentored, and guided in building consultative and problem-solving account skills.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Top 6 Key Account Management Skillsets

SmartKarrot

Key Account Management (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. To excel in this role, Key Account Managers must possess a unique combination of skills that enable them to identify opportunities, build strong relationships, and drive growth. This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. 1.

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8 Key Account Management Processes for Sustainable Business Growth

SmartKarrot

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers. To effectively implement KAM, businesses must follow a series of processes designed to maximize the value of these relationships.