Best value for the price: Freshworks wins top awards from TrustRadius

In today’s challenging economic climate, business leaders face a complex challenge: cut costs wherever possible, yet continue to invest in areas that drive long-term sustainable growth and profitability.

One easy target for the chopping block is the complex, unwieldy tech stacks full of legacy software, some of which have never been fully implemented. Leaders are scrutinizing those budget items like never before. 

Increasingly, they’re questioning the value they get from their tech stack—particularly large-scale software solutions that are often loaded with features and services they never use. Nearly one-third of the software deployed by large companies today is redundant or adds no value, a recent study shows.

Value is at the core of technology decisions today. It’s becoming a strategic imperative for companies to spend smarter on technology that generates more value in return. If enterprise leaders can find less costly, less complicated solutions that excel at just the features they need, that’s a win-win.

That’s exactly the promise that Freshworks products keep delivering. TrustRadius, a peer-based research and review platform for business software, announced on February 1 that Freshworks won its top awards in Best Value for Price—in addition to Best Feature Set and Best Relationship.

With Freshworks, businesses can have their cake and eat it, too: They get cost-effective software solutions but without sacrificing a great feature set.

— Stacey Epstein, Freshworks’ chief marketing officer.

The peer-based nature of the TrustRadius awards makes them even more meaningful since they’re based on direct reviews of customers, not paid placement or analyst opinions.

Here’s a closer look at the winning categories:

Help Desk Software 

With an overall star rating of 8.5 / 10, Freshdesk won: 

  • Best Value for Price
  • Best Feature Set
  • Best Relationship

Trust radius awards

IT Service Management (ITSM) Tools

With an overall star rating of 8.7 / 10, Freshservice won:

  • Best Value for Price 
  • Best Feature Set 
  • Best Relationship 

Freshservice

At Freshworks, we believe software should be designed to help businesses of all sizes improve customer experience, increase sales, boost productivity and the bottom line. Our flexible pricing model allows customers to pay only for the features they need and then scale up as they grow; free trials help customers to try before they buy without lock-ins.

One long-standing goal at Freshworks is to show customers that enterprise software doesn’t have to be complicated or overpriced, that they can have all the powerful technology they need without sacrificing agility, budget, or time. Thus, when our customers tell us that we’re delivering on that promise, awards like these are even more special.