Tue.Jan 19, 2021

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Coronavirus Talk #9: On Mental and Physical Resilience

Sales Gravy

Coronavirus is Testing Mental Resilience The Coronavirus third wave is putting a strain on the mental resilience of sales professionals and impacting performance. From New Possibilities to Managing Mental Resilience The last time I came to you with the coronavirus talk was back in July. Back then we were talking about new possibilities— about how going through a crucible of adversity helps you lift the chains of limitations off of yourself so that you can see that anything is possible if you m

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A customer service guide to conflict resolution

Zendesk

Most people would rather live a life free of conflict than spend their days full of conflict resolution scenarios. But anyone in customer service can tell you conflict is an inevitable part of working with people. Fortunately, conflict resolution doesn’t have to be a dreaded ordeal to work through. “Conflict brings out truth, creativity, and resolution,” wrote veteran hostage negotiator and conflict management expert Chris Voss in his 2016 book, Never Split the Difference: Nego

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The Path to Sustainable and Reliable Business Partnerships

Strikedeck

Vincent Manlapaz, in an interview with Harpreet Oberoi shares his thoughts on why organizations should keep their laser focus on meeting and achieving customers' desired outcomes. The post The Path to Sustainable and Reliable Business Partnerships first appeared on Strikedeck | Customer Success Platform.

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Pipeline Ratios Have Changed – A Step-by-Step Approach to 2021 Sales Planning

Revenue Storm

Happy New Year and welcome to 2021! The COVID-19 crisis continues. Market demand is down. Investment decisions are being made at higher levels. Clients are engaging salespeople later in the buying process with higher expectations. There is an accelerating trend around self-service and automation of the buying process. And I am hearing from many of you that you are facing a plan increase this year of 10% or higher.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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4 Tips for Taking Action and Growing Your Contacts

CoSell

Before we jump into the mindset of making warm introductions, let’s look at how to take action. Action, as you know, is what separates wishers from successful people. There are some key tips and tricks to apply. You may know some of these from traditional marketing and virtual marketing. Today, let’s focus on four of the big tips to take action and grow your contacts.

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The Plain English Guide to Dynamic Pricing

Hubspot Sales

Imagine you're considering taking a vacation, but you're really on the fence about making the trip. You check flight prices for your preferred dates, and they're just expensive enough to make you think twice, so you decide to sleep on it. The next day, you look again — only to see that those borderline-too-much prices aren't so borderline anymore. They've surged out of your price range as the flight filled up.

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The Six Big Losses in Automotive Manufacturing

Kainexus

In automotive manufacturing, there are several things you can take for granted; unfortunately, some are unwelcome. The Six Big Losses are an uninvited guest in automotive manufacturing plants everywhere. They are the wastes that rob your organization of productivity, opportunity, time, and money, often under the radar. To counter the Six Big Losses, you have to understand them.

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Is It Time For A Talent Checkup? Three Tips For Hiring and Developing Top Sellers

The Center for Sales Strategy

Can you say yes to each of these statements? We hire much better salespeople than our competitors. Our sales management team is a clear strength of our organization. Every member of our team is a solid performer…a keeper. We have a clear succession plan for every person for whom it is appropriate. Currently, all of our salespeople are performing at or above expectations.

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The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

Freshworks

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.

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Use Digital Platforms to Drive In-Store Traffic, and Vice Versa

Strategic Communications

In the modern retail landscape, digital is no longer a threat to the in-store shopping experience. In fact, smart retailers have come to see e-commerce as a tool to boost in-store foot traffic. This represents a new phenomenon called ROPO (research online, purchase offline), where consumers start their shopping journeys online but complete them in-store.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Learning & Development Insights from the Trenches

Whetstone

Kat McQuade is an expert in Learning and Development. In this interview, she shares great insights from her years of experience. If you’re interested in changing the beliefs and behaviours of your teams, there are some great insights here! Definitely worth watching!

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The Four Levels of Customer Satisfaction

SmartKarrot

The success of your company is directly proportional to how thoroughly your customers are satisfied with you. The satisfaction score of a customer is a critical determinant that portrays how far-fetched their loyalty will go on. While it is said that sales is the engine that is the driver of your business, customer satisfaction is the one that acts as fuel.

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6 Non-obvious CX Trends That Will Dominate Retail in 2021

Freshworks

2020 taught us that predicting the future can be a risky business. But that’s not stopping people from looking into the crystal ball. The search term “2021 retail trends” on Google yields a measly 416 million results. Given this, you might wonder why we’re doing this. . For starters, we’ll limit the scope of this blog to customer experience in retail and e-commerce.

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Types of Customer Needs: The Complete Guide

SmartKarrot

For any new business owner or entrepreneur, success is very important. There are some yardsticks across which it is measured. One of them is how much customers need to success, buy the product or service, and continue using it. To achieve this, it is necessary to get an understanding of how customers behave, the market, demographics, selling factors, and most importantly buyer needs and persona.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Jan 19 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success – SaaS Location: San Diego, CA Organization: Optello As a VP of Customer Success, you will be providing executive-level leadership and operational management for internal/external initiatives through cross-functional partnerships with the entire CS division including onboarding, professional services, support, retention marketing, training and CS operations which directly impact overall customer success and drive customer retention and revenue growth.