SBI Growth

NOVEMBER 24, 2020

Customer Success has become the focus of many organizations and answers questions such as “how do I retain my customer?” And “how do I grow within my current customer base?” To ensure your organization is focused on the right CS.

Customer Success 146

Customer Success Organization Onboarding Customer Experience 146

RAIN Group

NOVEMBER 24, 2020

The in-person buying and selling experience usually goes something like this: You show up to your buyer's office, where they greet you and offer you coffee. You accept, and walk together to the kitchen, discussing your trip in and how the day's going. You chat around the coffee pot for a few minutes about the local restaurant you visited last night.

Meetings 136

Meetings Virtual Selling 136

Hubspot Sales

NOVEMBER 24, 2020

Closing deals involving complex price modeling, a need for extensive product knowledge, varying potential discounts, or any other atypical standards and practices isn't exactly intuitive. It might require some insight, expertise, and materials beyond a conventional sales org's reach. In those cases, it can help to have something called a deal desk in place — a resource that can smooth out the harsher, more convoluted sides of highly complex deals.

Construction 135

Construction Stakeholders Negotiation Profitability 135

The Center for Sales Strategy

NOVEMBER 24, 2020

Your role as a leader is to drive your people toward your ambitious culture. How do you do that? You must connect with people! When COVID-19 closed gyms, 58% of trainers lost some of all of their income, and 23% were furlough or laid off ( PR Newswire ). How did one gym manage to gain more members now than pre-COIVD? Episode 4 of the Improving Sales Performance series with Tony Hartl, founder of Crunch Fitness Austin and Planet Tan, provides listeners with a few secrets of how he’s getting new m

Sales 127

Sales Management 127

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

NG Data

NOVEMBER 24, 2020

As credit card transactions are falling and lending products are becoming even more important, banks are fighting harder than ever before to remain top of mind and relevant to their customers. In this fight to maintain relationship status and wallet share – especially as an even greater percentage of interactions are digital – personalizing each communication to gain value from the limited amount.

Banking 98

Banking Digitalization Communication 98

Kainexus

NOVEMBER 24, 2020

As the Thanksgiving holiday approaches in this most difficult year, it is undeniably human to focus on all that is lost. The toll of this pandemic is enormous even for those not directly affected by COVID. But light can often be found in the darkest of places. This year, we’ve been reminded of a few truths that give us hope for a brighter future for ourselves, our team, and our community.

Leadership 98

Leadership 98

CMOE

NOVEMBER 24, 2020

Given the extraordinary challenges organizations are facing, do you ever wonder if the supervisors and front-line leaders in your organization are prepared for what comes next? Do they have the skills and tools they need to balance achieving the organization’s goals and KPIs with effectively supporting team members as they adjust to changing conditions?

Leadership 98

Leadership Organization Communication Marketing 98

Strikedeck

NOVEMBER 24, 2020

Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.

Strategic Thinking 59

Strategic Thinking Marketing Sales Onboarding 59

Aepiphanni

NOVEMBER 24, 2020

There can be strength in numbers, and successful business partnerships and strategic alliances are a testament to this. Studies show that corporate alliances increase by 25% every year, but what makes such a venture attractive in the first place? The same study reveals that alliances account for nearly a third of a business’ revenue and value.

Management 52

Management Leadership 52

Showpad

NOVEMBER 24, 2020

Every downswing has an inevitable upswing. In some cases, losses may never be fully recouped or prior advantages may no longer exist. On the positive side, economic or organizational uncertainty doesn’t have to spell complete disaster. A crisis, by nature, disturbs the playing field, opening up new opportunities, weeding out outdated practices and forcing executives to take a harder look at core competencies.

Sales 52

Sales Sales Environment Software Software 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Aepiphanni

NOVEMBER 24, 2020

There can be strength in numbers, and successful business partnerships and strategic alliances are a testament to this. Studies show that corporate alliances increase by 25% every year, but what makes such a venture attractive in the first place? The same study reveals that alliances account for nearly a third of a business’ revenue and value. As this article on Mckinsey has put it, partnerships can be a huge factor in helping companies a) gain access to untapped markets and channels, b) allow t

Management 40

Management Energy and Utilities Government Negotiation 40

SmartKarrot

NOVEMBER 24, 2020

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment. Build relationships with key customer stakeholders to strengthen the Amplitude partnership.

Customer Success 10

Customer Success Value Proposition Stakeholders Account Growth 10

SmartKarrot

NOVEMBER 24, 2020

Let’s get it straight – the one thing common between freemium or free trial is that none generate revenue. Before we dive into what both terms mean, it makes more sense to know what it is not. With a heavy heart, accept the fact that neither of them can protect an already ailing SaaS business. If there is no much spark in your customer experience or service, both of these might not shine that bright.

Advertising 10

Advertising Decision-making Customer Experience Customer Success 10

SmartKarrot

NOVEMBER 24, 2020

You may put in all your efforts through digital marketing to market your product. Yet what comes at the top out of all marketing strategies is customer referrals. Customers tend to trust the feedback of your product more when it comes directly from its users. They tend to be more realistic and prospects can relate more with them. Loyal customers are one of the biggest assets for any company.

B2B 10

B2B Facilitation Decision-making Customer Success 10

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings