Thu.Jul 14, 2022

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The Key Account At Bellevue University: Liz Pettinger And Harvey Dunham

The SAMA Podcast

What does key account management look like in a major educational institution? We find out with host Harvey Dunham as he takes Liz Pettinger, the Director of Key Account Management and Operations at Bellevue University on to the show. Liz explains what she’s working on, what kind of environment she’s working in, and why strategic account management is the right approach for it.

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3 Ways Marketing Automation Improves Customer Experience

ACT

Did you know that the estimated number of small businesses in the US is 31.7 million? Additionally, they make up 99.9% of all the firms in the US. . Considering how many businesses are out there, you might be feeling stressed about how to get more customers when you have so many competitors. Fortunately, by using an automation solution, you can set yourself apart by drastically improving the customer experience.

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SaaS Value-Based Pricing: All You Need to Know

SmartKarrot

SaaS value-based pricing is an important part of your SaaS product journey. For every SaaS business, it is important to have the right pricing strategy in the GTM strategy. Value-based pricing is the key to your SaaS success. In this article, we will know what value-based pricing is, how to add value to the product, the pros, and cons of value-based pricing, and is value-based pricing right for your business.

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Employee experience journey mapping: A step-by-step guide

Zendesk

In April 2022, a staggering 6 million American workers quit their jobs as part of the Great Resignation, according to the U.S. Bureau of Labor Statistics. That’s up from 5.7 million in April 2021. To stem this tide of exits, human resources departments are digging deeper into employee experiences to find problems they may have missed. In an Isolved study , 92 percent of HR professionals said that employee experience is a top priority for them.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Jul 14 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Experience Location: Boise, ID, US (On-site) Organization: Lovevery As a Director of Customer Experience, you will be responsible for communicating the ever-evolving changes of the business with the frontline team, and assisting with problem-solving and responding to customers, including handling direct escalations and making policy recommendations as needed.

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What is customer education? The ultimate guide

Zendesk

A knowledge base, community forum, and friendly team of customer advocates are critical to helping customers troubleshoot and learn how to use your products or services. But a customer education program is important for ensuring customers have access to training events and courses so they can adopt your products quickly. And when done right, it can increase customer satisfaction, reduce costs, and grow your bottom line.