Tue.May 11, 2021

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How to Succeed at Creating an Intentional Day [PODCAST]

Sandler Training

Mike Montague interviews Ryan Bennett on How to Succeed at Creating an Intentional Day. The post How to Succeed at Creating an Intentional Day [PODCAST] appeared first on Sandler Training.

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XANT Announces PeopleFinder, a New Buyer IntelligenceFeature That Recommends Additional Contacts in the Buying Group

Xant

SILICON SLOPES, Utah, May 11, 2021 / PRNewswire / — XANT, the enterprise leader in Guided Sales Engagement, announces the release of PeopleFinder, a Playbooks feature that identifies buyer behaviors and recommends additional ideal contacts for reps to engage so they can stop guessing and focus on selling. As part of the Playbooks Buyer Intelligence suite, PeopleFinder identifies individuals who may be part of the buying group, contacts that hold similar positions or were involved in simila

CRM 105
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Your Customer Base Is Changing. How Ready Are You?

Customer Think

A Changing Customer Base Means Changing Customer Tastes No exceptions. Take a retailer with a long-standing base of loyal, but maturing, customers. Recognizing the lifetime limitations of its market, the merchant launched an energetic strategy to attract younger shoppers. And it worked. It worked so well, in fact, that the merchant’s fast-expanding segment of younger […].

Retail 106
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Leading A Multicultural Team

Aepiphanni

Online technology and global platforms have increasingly allowed companies of all sizes to do business world-wide. As sales have increased, business teams have expanded – many of which are now scattered across the globe. Understanding how culture plays a part in team dynamics is more important than ever as a leader. According to Business News Daily , “People of diverse backgrounds and places of origin offer a mix of skills, perspectives and ideas.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The Power of Small Ideas in Improving Vaccinations

Kainexus

With all of the work going on to set up and run Covid-19 vaccination centers around the world, the principles of Lean process design are really helpful. But, as hard as we might try, no process is ever perfect, so having a culture of continuous improvement from the get-go is incredibly important. Many times, when you ask an employee to share an improvement idea, they might say, “I can’t think of anything.

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Four Roadblocks Partnerships Hit Within the First Year

PartnerTap

There are four common roadblocks that partnerships hit within the first year that are often fatal. If you want to have a successful partnership (one that drives revenue for both firms), you must avoid these four pitfalls… 1. Lack of a Clear Partner Strategy. There are various reasons companies form Partnerships, so the strategies also vary.

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What’s Your Story?

Revenue Storm

The secret in the book “Think and Grow Rich” is revealed by way of ideas and actions. As a salesperson, you can master this approach by applying thought to your client’s business and generating IDEAS on how you can help. It is about monetizing your ideas – and you are only limited by your imagination. The current business to business sales environment is riddled with a mediocre approach and thinking.

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How To Immediately Improve A Salesperson’s Performance

The Center for Sales Strategy

When you focus on a natural strength, magic happens. They say that when you spend time practicing and honing a strength you have, you can grow in that area by as much as 10xs! Investing that same effort in an area that’s not a natural strength pays little return. Imagine the improvement that a salesperson could see if they had the innate ability to ask probing questions and uncover meaningful information—and then spent time practicing and developing that ability!

Sales 85
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Trusting Customers: One of the most important decisions of Customer-Centric Companies

Customer Think

Tony is in charge of a convenience store in Salt Lake City, where I attended a customer experience conference. I told him I wanted to buy a certain brand of beer. He said his shop didn’t have it. Instead of insisting that I buy another beer, he directed me to the liquor store nearby where […].

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DMAIC Tools Offer a Solid Structure for Problem Solving

Kainexus

DMAIC (Deh-May-Ick) tools are some of the most critical options in the continuous improvement toolbox. They are most closely associated with the Six Sigma methodology. Still, the DMAIC approach to problem-solving is also used by those who practice Lean manufacturing or don’t use a formal management structure. DMAIC is so widely used because the problem-solving framework takes teams from discovering root causes to long-term, stable standard work.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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5 ways how Remote Work can improve your Company Culture

Customer Think

The pandemic, as we all know, has permanently changed the way workplaces function. Even when normalcy is restored, it is common knowledge that a hybrid model, instead of a fully in-office model will drive workplaces. There has been a lot of debate regarding the impact and consequences of the remote work culture, with views that […].

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20 Questions for Strategic Planning Readiness

Credo

BY MATTHEW TRENT TRAINUM, ED.D. When is the right time to undergo a new strategic planning process? In the past, this was a (deceptively) straightforward question, even if it didn't always feel that way. Plans were routinely updated when a new leader arrived, an old plan expired, or accreditation requirements edged closer. Then, our world changed. A global pandemic upended campus work and uprooted long-held conventions, leading to instantaneous survival planning across the country.

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Building A Go-To-Market Strategy – Small and Medium Businesses

Customer Think

In part one of this series focusing on the importance of building a strong go-to-market (GTM) strategy, we looked at the overall fundamentals and how a well-defined GTM plan can provide the foundation and direction for key business imperatives, from revenue and sales to marketing and partners. While many principles of good GTM planning are […].

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XANT Announces PeopleFinder, a New Buyer IntelligenceFeature That Recommends Additional Contacts in the Buying Group

Xant

SILICON SLOPES, Utah, May 11, 2021 / PRNewswire / — XANT, the enterprise leader in Guided Sales Engagement, announces the release of PeopleFinder, a Playbooks feature that identifies buyer behaviors and recommends additional ideal contacts for reps to engage so they can stop guessing and focus on selling. As part of the Playbooks Buyer Intelligence suite, PeopleFinder identifies individuals who may be part of the buying group, contacts that hold similar positions or were involved in simila

CRM 52
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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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8 non-obvious examples of fantastic customer experience brands

Customer Think

May 10, 2021. Add to rss feed. A lot of blogs on custome.

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How being proactive can deliver better customer experiences

Freshworks

People are happier if they are in control. That ‘ s why customers expect to be kept informed when something will be delivered or someone will turn up to install, service, or repair something. If something goes awry it is essential that you proactively let customers know before they encounter the problem. . Proactive customer service is all about an organisation making the first move – helping customers by informing them in advance about a problem, or providing a solution to minimise any in

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Making the SMART Choice with CoSelling

CoSell

As we head into this quarter, many people I’m talking with are wondering how the pandemic will shape the workplace trends of 2021. It’s clear that we are getting used to working virtually, and this looks likely to continue for collaborative selling. One of the core tenets of sales training is we are focused on getting results. I bet you remember the SMART methodology from your sales training days.

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Is your entire martech stack becoming one big virtual “platform”?

Customer Think

The Great App Explosion can’t be stopped. But it can be harnessed. A couple of years ago, I proposed a model of 4 layers of app integrations with SaaS platforms. Advocating for better integration, for marketing apps in particular, I pointed out that no.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Why Has CX Become the Cornerstone of Customers’ Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part 2)

Strikedeck

Vincent Manlapaz, in an interview with Nate Brown, discusses why CX has become the cornerstone of a customer's growth, success, and loyalty. The post Why Has CX Become the Cornerstone of Customers’ Growth, Success, and Loyalty? In an Interview with Nate Brown, Chief Experience Officer at Officium Labs (Part 2) first appeared on Strikedeck | Customer Success Platform.

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Invoca Launches Invoca for Sales to Help Contact Centers Automate QA, Boost Agent Performance, and Accelerate Revenue

Customer Think

By connecting data between the online and offline buying journey, Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility.

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22 Commonly Used Quality Performance Measures In Healthcare

ClearPoint Strategy

Wellness checks aren’t just for people—even healthcare systems themselves can benefit from regular evaluations of “fitness” levels. But hospitals and clinics must conduct these evaluations while continuously facing new challenges, such as the rising demand for care, shifting policies, and uncertain legislation, and of course, COVID-19. Tracking quality measures in healthcare facilities is the best way to evolve business models because these measures: Use data to assess improvement and progress,

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7 Ways Attorneys Can Build Their Brand Awareness

Customer Think

What is brand awareness? marketing campaignWhy is it important? Brand awareness is also the first step to developing your firm’s brand equity or value. A strong brand name brings perceived added value to a product or service. Put simply, consumers will often pay more for products from a well-recognised brand, than from one they were […].

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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The future of B2B industrial distribution in Germany.

QYMATIX

Make the first steps to becoming a leader in the German market. Germany and the US are two advanced, yet different industrial markets, with special sales and investment cycles. They have, however, plenty of parallels as developed economies. Both are under the top largest in the world; built on years of intensive research, development, and industrial innovation.

B2B 40
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Simplr’s New Conversational Commerce Suite Helps Brands Convert More Buyers and Drive Repeat Purchases

Customer Think

Conversational Commerce Suite offers a set of capabilities that combines technology, people, and data to help CX and digital teams provide premium customer service levels.

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May 11 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Round Rock, TX, US Organization: Houghton Mifflin Harcourt As a VP of Customer Success, you will be responsible for overall leadership responsibility for ongoing customer relationships from implementation across the end-to-end customer journey, with a focus on customer on-boarding, renewals, expansion, retention and minimizing churn.

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Why More Sales Leaders Are Harnessing the Power of Revenue Intelligence

SBI Growth

This last year has presented innumerable challenges for sales professionals, but the greatest of them have centered around addressing the changing needs of buyers in a primarily digital environment. What may have worked for inside sales teams in the past.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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What Is Hypergrowth (And How to Get There?)

SmartKarrot

Hypergrowth is a dream for many investors and entrepreneurs. Who wouldn’t like rapid, high speed, exponential growth that shines like a unicorn. There is a need for a unique capacity to manage and experience this surge of growth called hypergrowth. This unicorn rearing is also known as Hypergrowth. Here is all you need to know about hypergrowth- challenges, strategies that can propel hypergrowth and more.