Red Star Kim
MARCH 24, 2023
It was a full house at the March workshop on “Practical and Professional Skills for Marketing and Business Development (M&BD) Assistants” although almost all delegates were from law firms across the UK. The discussions and polls (see below) provided interesting insights into the roles and aspirations of those entering professional services marketing.
Zendesk
MARCH 24, 2023
There has been plenty for the manufacturing industry to be concerned about in recent times. The ongoing effects of the pandemic and, more recently, the war in Ukraine have exposed supply chain vulnerabilities that are forcing companies to adapt quickly. Those who don’t are faced with the unwelcome prospect of being unable to get their goods onto store shelves or being left with a costly overstock in their warehouses.
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SmartKarrot
MARCH 24, 2023
Role: Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Calabrio, Inc. As a Customer Success Manager you’ll have to show potential users of the contact centre how it can be used. interacting with the consumer business at all levels. Analysis of decision makers and stakeholder mapping. close ties to everyone mentioned.
Zendesk
MARCH 24, 2023
Reducing customer service costs while still providing a five-star customer experience doesn’t happen by magic. Find out how tailoring your customer service into tiers can solve this challenge. The post How to cut digital customer service costs in financial services appeared first on Zendesk.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Strategic Planning and Management Insights
MARCH 24, 2023
Do you want to know how a community-driven business can build brand loyalty and drive demand? Look no further than Kerry Michaels , the co-founder, and CEO of William Murray Golf. In this episode, we sit down with Kerry to discuss the incredible story of William Murray Golf and the valuable lessons she's learned along the way. Kerry shares how William Murray Golf grew into an authentic community of diverse individuals who share a love for golf and the brand's spirit.
Zendesk
MARCH 24, 2023
Financial services are at a pivotal point in the industry. The meteoric rise of NFTs and cryptocurrency has given way to rumblings of a pending recession, with the collapse of several notable banks in recent months. As we emerge from the pandemic, some things haven’t changed: virtual work is the new normal. Many employees are still remote, and customers expect to connect with your company on their mobile devices.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
SmartKarrot
MARCH 24, 2023
Role: Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Calabrio, Inc. As a Customer Success Manager you’ll have to show potential users of the contact centre how it can be used. interacting with the consumer business at all levels. Analysis of decision makers and stakeholder mapping. close ties to everyone mentioned.
Apptivo
MARCH 24, 2023
1. From Good to Great! 2. 7 ways to improve customer service desk performance 3. Conclusion From Good to Great! Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” This statement rings true in today’s highly competitive business landscape, where customer satisfaction can make or break a company.
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