Wed.Nov 04, 2020

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Not All Customer Touchpoints Are Equal

SBI Growth

In a world of uncertainty, market leaders are sure which customer touchpoints require prioritization. As a result of a highly volatile year, has your customer journey map been altered? As a sales operations leader, you must be confident in your.

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5 Essential Elements of Customer Service to Guide Your Growing Business

Groove HQ

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses. The post 5 Essential Elements of Customer Service to Guide Your Growing Business appeared first on Groove Blog.

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What a Client Intake Form Is & What It Should Look Like [Template]

Hubspot Sales

Not everything is meant to be. Sometimes, you might find yourself pursuing something that doesn't materialize — no matter how badly you want it to or how hard you try. Not every minor league baseball player makes it to the MLB. Plenty of scientists dedicate a significant portion of their careers studying a potential chemical reaction — only to find it's not actually possible.

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4 Misconceptions of Making a Strong ROI Case

RAIN Group

Emotions are powerful motivators of buying. Consider that, in 2019, total U.S. spending in the weight loss category was $72.7 billion according to marketresearch.com. That's a lot of money spent on products and services that help people eat well and exercise more.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Sales Leaders: Set Realistic Goals for 2021

The Center for Sales Strategy

Do you remember projecting 2009 revenue as we stared into the abyss of the Great Recession? We all knew it was coming as it started with plenty of notice in the Fall of 2008. Many businesses projected negative sales growth, while others simply would not accept it. The organizations that intentionally gave their teams over the top numbers to hit lost a lot of ground on annual long-term business and blew Q1 because they demanded so much more than what the market would bear for them.

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Local SEO for the complete beginner

Nutshell

Local SEO, when implemented correctly, will generate droves of new leads and search results-driven traffic simply by existing. Local SEO is the act of optimizing web content so that it ranks well in local search engine results. For example, a chiropractor located in Nashville, TN can use a local SEO strategy to appear in search engine results relating to phrases like “best chiropractor in Nashville.” And it works, too.

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A Look at How Showpad is Running Our Virtual SKO

Showpad

We already know that planning for a company event in 2020 will take your team into a new territory that wasn’t necessary to navigate in years past. Your virtual sales kickoff will look different, feel different and require extra planning if you want to pull off a truly memorable event. At Showpad, we’ve already begun the long (but rewarding) journey of SKO planning.

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Quip and Salesforce Anywhere Customer Support Documentation Has a New Home

Quip

We are excited to announce that we are migrating all of Quip and Salesforce Anywhere’s customer support articles and documentation to Salesforce’s Help and Training Portal ! Now, you'll be able to request Quip and Salesforce Anywhere technical support from the same place you get support for your other Salesforce products. Beginning on Monday, December 1, 2020, we will no longer accept new cases via quipsupport.com.

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The Guide to Facebook Reviews

ReviewTrackers

Facebook Page reviews have the power to bring more customers for any business. In fact, Facebook is one of the top five sites that consumers check before they visit a business. In 2017 alone, Facebook held 19 percent of a business’ reviews , and it had the most positive reviews when compared to Google, Tripadvisor, and Yelp. Most people today have a personal Facebook account, and it only makes sense to allow users to leave their review of a business on the same platform.

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How Contact Roles Can Increase Your Opportunity Win Rate

Gary Smith Partners

The post How Contact Roles Can Increase Your Opportunity Win Rate appeared first on The Gary Smith Partnership.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Essential Guide to Customer Meetings

SmartKarrot

Source: Pexels. To let all the members stand on one page, it is important to hail customer meetings. Although a meeting might cater to a specific objective, but what each of them have in common is building strong relationships. Meeting customer requirements and expectations is a must. And that is where a planned meeting serves the purpose. Gone are the days when meetings were about sipping coffee and checking-in with weekly updates.

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Nov 4 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success. Serve your Customer Success Managers and their teams with one-on-one coaching and team development sessions.

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Customer Effort Score (CES): The Complete Guide

SmartKarrot

The very reason technology exists since times immemorial is that it makes our jobs easier. With more and more sophistication in the way we work, technology has reduced the efforts in getting our jobs done. People have started valuing effortlessness and time in any technology they use – be it for work or personal tasks. The maturity of any organization is demonstrated by the ease of operations it handles in all its business processes.