SBI Growth

NOVEMBER 23, 2021

Most commercial leaders agree that customer experience is important; we found the same: 67% of all companies surveyed are planning a significant CX initiative for 2022. (That number jumps to 85% of high performing companies). Furthermore, most leaders share that they’ve documented a CX strategy and/or aligned on goals with their leadership teams. When it comes to execution, however, high-growth companies are nearly four times more likely than typical performers to have a significant CX initiativ

Customer Experience 116

Customer Experience Leadership Customer Success 116

Customer Think

NOVEMBER 23, 2021

Photo by Unsplash, CC0 1.0 What’s the greatest hurdle you face when trying to sell your products and services? For B2B sellers, grasping the thought process behind a customer’s purchasing decisions can be particularly challenging, as that thought process isn’t strictly governed by logical elements. Contrary to some commonly held sales beliefs of the past, […].

B2B 130

B2B Government Sales 130

The Center for Sales Strategy

NOVEMBER 23, 2021

You're not an Avenger. I know that is disappointing. Trust me, I'm disappointed, too. Who doesn't want to be a superhero? We all want to be the man or woman who swoops in to save the day, but that only gets to happen in a Marvel or DC movie. In the real world, we don't have these types of superheroes. But as much as I would like this blog to be about my favorite Marvel characters, that would not be the best use of your time or mine.

Sales 108

Sales 108

Customer Think

NOVEMBER 23, 2021

Keeping a customer is so much cheaper than acquiring a new one- a discussion for eCommerce Customer trust precedes loyalty. You must engage your customers first, provide them top-notch service, and make sure always to offer additional value with your products. These may seem easy, but the difference between brands that survive and those that […].

eCommerce 130

eCommerce Digitalization Marketing 130

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Apptivo

NOVEMBER 23, 2021

Welcome to Apptivo’s most recent product updates. At Apptivo, we are always updating our solution to enhance the customer experience and bring the newest and best functionality to fulfill the organizational goals. We’ve improvised some of our existing functionalities to improve the user experience. Let’s take a short look at the release notes.

Customer Experience 98

Customer Experience 98

Customer Think

NOVEMBER 23, 2021

When I was asked to present to a group of 8- to 12-year-old girls on the subject of digital transformation and change management, I found myself in a conundrum. With more than 20 years’ experience leading transformation initiatives at some of the world’s biggest companies, I had plenty of resources and success stories to draw […].

Digital Transformation 122

Digital Transformation Digitalization Management 122

Customer Think

NOVEMBER 23, 2021

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well? The looming demise of third-party digital consumer trackers, such as cookies, has forced […].

Retail 83

Retail Media Digitalization Marketing 83

Sandler Training

NOVEMBER 23, 2021

Mike Montague interviews Danny Wood, Sandler trainer from New Jersey on How to Succeed at Burning Bridges. The post How to Succeed at Burning Your Bridges [PODCAST] appeared first on Sandler Training.

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Customer Think

NOVEMBER 23, 2021

Making a good first impression is more important than ever before. With social media and the web, your online presence is an important tool in portraying your company and brand in a positive light. Here are nine ways to craft your online image to make a good first impression on your customers. 1. Show Up […].

Media 78

Media Digitalization Marketing 78

Help Scout

NOVEMBER 23, 2021

Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

NOVEMBER 23, 2021

Consumers do insane, possibly dangerous things when they feel a threat to their resources. In particular, highly commoditized resources we perceive as necessary for basic functioning. Unfortunately, panic buying shows that the difference between eve.

Digitalization 65

Digitalization Marketing 65

QYMATIX

NOVEMBER 23, 2021

How to make data work for your B2B sales team while avoiding common pitfalls in data management. We can associate power with strength, force and influence, but also with destruction and violence – the typical two sides of a coin. Sayings like “data is the new oil” or “data is a valuable asset” are on everyone’s lips in the age of Big Data. These statements might hide a profound truth, nevertheless.

B2B 52

B2B Management Artificial Intelligence Sales Analytics 52

Customer Think

NOVEMBER 23, 2021

Apple Enterprise Management bridges the gap between Apple’s products and the security and collaboration requirements of today’s remote teams. It enables organizations to protect, manage, and connect all of their Apple devices such as Mac, iPad, iPhone, and Apple TV. This is possible no matter where their employees are working from. This sounds like the […].

Remote Working 65

Remote Working Management Organization 65

Help Scout

NOVEMBER 23, 2021

Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.

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Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

NOVEMBER 23, 2021

Education technology leader shares proprietary process for developing successful education initiatives that drive business results and real ROI.

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CMOE

NOVEMBER 23, 2021

As leaders, we all can appreciate a little, or a lot of help in performing our work responsibilities. In a fast-paced, demanding work environment, most leaders have a lot to do and not enough resources, time, or energy to get it done. On high-performing teams, members cultivate a desire to serve others and are genuinely concerned about one another’s success.

Construction 52

Construction Innovation Organization Leadership 52

Customer Think

NOVEMBER 23, 2021

Does CX experience matter? Or doesn’t it?

Customer Experience 76

Customer Experience Leadership 76

SmartKarrot

NOVEMBER 23, 2021

Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Own your team’s metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and business reviews.

Customer Success 19

Customer Success Onboarding Facilitation Stakeholders 19

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Zendesk

NOVEMBER 23, 2021

Even though most of us hear ‘sales’ and jump to the image of an individual buyer in a store, it turns out that the majority of sales money doesn’t come from customers but from other businesses. In fact, B2B sales are projected to bring in approximately three times the revenue of B2C sales by 2023. When looking to the future, therefore, it’s important for companies to understand what B2B sales are, what the best B2B strategies are, and how the B2B sales process and cycle differ from B2C sales.

B2B 98

B2B B2C Suppliers Sales 98

Arpedio

NOVEMBER 23, 2021

November 23, 2021. LinkedIn Live: What Makes an Effective Account Review. November 23, 2021. LinkedIn Live: What Makes an Effective Account Review. ? Back to blog. Another Linkedin Live, another blog post! This time around, we invited Don Lazzari, President at Delivering Value LLC, and Anders Gyldenløve Pedersen, VP of Sales at ARPEDIO – two absolute sales gurus – to talk about their shared passion for effective account reviews.

Account Management 52

Account Management B2B CRM Prioritization 52

Zendesk

NOVEMBER 23, 2021

No matter how successful a business is, every company is going to find moments where they need a sales boost. It might be towards the beginning to build a customer base, or somewhere down the line when sales are slow. This is the time for a sales promotion. In this piece, we’re going to discuss what a sales promotion is, the types of sales promotions, the pros and cons of using them, and the best strategies for your company.

Sales 52

Sales Retail Advertising Acquisition 52

Arpedio

NOVEMBER 23, 2021

November 23, 2021. LinkedIn Live: What Makes an Effective Account Review. November 23, 2021. LinkedIn Live: What Makes an Effective Account Review. ? Back to blog. Another Linkedin Live, another blog post! This time around, we invited Don Lazzari, President at Delivering Value LLC, and Anders Gyldenløve Pedersen, VP of Sales at Arpedio – two absolute sales gurus – to talk about their shared passion for effective account reviews.

Account Management 52

Account Management B2B CRM Prioritization 52

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Zendesk

NOVEMBER 23, 2021

Measuring sales success isn’t as simple as it sounds. There are many ways to assess sales numbers and customer growth, so the task can quickly become overwhelming. Before you know it, you have contradicting statements and you’re forced to start all over again. This is where KPIs, or Key Performance Indicators, are essential. In this piece, we’ll discuss what KPIs are, which KPIs to use in certain situations, and how to implement KPIs in your sales team.

Sales 52

Sales Acquisition CRM B2C 52

SmartKarrot

NOVEMBER 23, 2021

Automation in businesses entails optimization. It has cemented its place in the business sector a while back, and now with technological innovation happening at a breath-taking pace, it is taking a step even further. Enter, intelligent automation. Now, intelligent automation is here to replace Rule-Based Automation. To put it in simple words, RBA is the simplest form of machine intelligence that implements human-made rules for data manipulation.

Artificial Intelligence 10

Artificial Intelligence Financial Services Decision-making Manufacturing 10