Wed.Apr 19, 2023

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3 Types of Negotiation Tactics and How To Respond (With Examples)

Sales Readiness Group

Negotiation is a really important skill for anyone in a professional setting. In this article, we'll look at three different negotiation tactics and give you some examples of how to respond to each one effectively. Whether you're trying to work out a business deal or a personal matter, knowing these tactics can make a big difference in helping you get what you want while building and maintaining trust in your relationships.

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The Exponential Value Of CSAM Certification With Max Walker

The SAMA Podcast

Any organization aiming to create a world-class SAM organization wants to see great results on growth, profitability, and customer satisfaction. SAMA has shown to deliver on these. Today’s extra special episode welcomes Max Walker, Director of Strategic Account Management – EMEA at Medtronic, as he illuminates why he’s such an evangelist for SAMA's Certified Strategic Account Manager (CSAM) program and why the training represents the highest mark of professional development achievement for strat

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Unlocking Success: The Power of a Growth Mindset vs. Fixed Mindset

The Center for Sales Strategy

Success in any field is not only a matter of skills or talents but also of mindset. How we think about ourselves, our abilities, and our potential can profoundly impact our success in life. Psychologist Carol Dweck identified two types of attitudes: the fixed mindset and the growth mindset. Those with a fixed mindset believe that their abilities are fixed and cannot be changed, while those with a growth mindset believe that their abilities can be developed through hard work and dedication.

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Challenges Facing Sales and Enablement Leaders

RAIN Group

How is the current state of the sales environment impacting sales organizations? Which sales and enablement issues are most challenging for leaders to tackle? What are the top sales priorities for the next 12 months? How should they be addressed to ensure they're achieved? To find out the answers to these questions, we surveyed 322 sales, enablement, and company leaders globally, following up on our original research conducted in 2019.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to make efficient use of generative AI

Customer Think

Generative AI is here to stay. It is not only a hype that probably gets worse before it gets better. And we clearly still are in a hype, as the following chart showing the search interest for ChatGPT between October 1, 2022 and April 12, 2023 from G.

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Unlock Investigate: The 1st Key Fundamental of IMPACT

Brooks Group

This article is part of our Key Fundamentals of IMPACT Selling ® series. How Is Your Team Perceived? Let’s pause for a perception reality check. Think about the customers you serve and what it’s like to be them for a moment. How busy are they right now? What kind of budgetary pressure are they under? What kind of relationship are they looking for from your salesperson?

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Identifying Key Customer Segments

Nutshell

By identifying key customer segments, you can create marketing campaigns that resonate with your audience, identify new sales avenues, and even understand your audience better. But how do you create customer segments in the first place? Stay tuned—in this article, we’re answering that question and more by diving into the basics of identifying key customer segments, including: How to create customer personas How to identify key customer segments through market segmentation 3 benefits of identifyi

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The Power of Authentic Branding: Connecting with Customers on a Deeper Level

Customer Think

In today’s competitive marketplace, it is more important than ever to establish a connection with customers. This connection is possible through authentic branding i.e. creating an identity that resonates with customers and communicates your company’s core values. Branding allows you to differentiate yourself from your competitors and show how committed you are to your customers.

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Leading Through Market Uncertainty & Driving Revenue Growth

SBI Growth

At a closed-group leadership roundtable I recently hosted, I heard firsthand from market-leading CEOs that their business decisions are no longer reliant on media or other external reports. Instead, they are making decisions based on the actions of industry peers and their own company's data.

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There’s Always a Story in B2B

Customer Think

Recently, I had an executive tell me that what the company sells is too technical, complex, and “cutting-edge” to use as the basis for a story. Then the executive went on to tell me that some solutions they sold could accommodate a business narrative, like efficiency and cost savings.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The 10% Message: A Science-Backed Way to Make Content More Memorable

Corporate Visions

Think about any business meeting you had last week. What do you remember from it? Do you remember the action items from the call? An interesting stat? The funny thing your coworker said? You probably don’t remember everything, and what you do remember might feel arbitrary. It’s not just you.

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Virtuozzo Simplifies WordPress-as-a-Service for All Online Businesses

Customer Think

New release of Virtuozzo Application Platform for WordPress enables anyone to automate enterprise-grade deployment, management and scaling of WordPress websites in the cloud

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Webinar: Supercharged Account Planning

Janek Performance Group: Account Planning

In an uncertain environment, sales organizations cannot consistently rely on new leads to drive business. Instead, they must maximize revenue from their existing accounts. This makes strategic account planning so essential. It helps organizations recognize opportunities, improve customer satisfaction, boost customer retention, and provide a roadmap for continued success.

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Why Workplace Flexibility Rules

Customer Think

To quote the late, great Yogi Berra, “It’s like déjà vu all over again.” As we approach the summer of 2022, we are still dealing with the same issues we had in the summer of 2021 and the summer of 2020. COVID-19 case counts are going up again across the U.S.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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The 6 Critical Ingredients for the Best Account Plan Ever

Revegy

Do your account plans help your teams meet their quotas or are they missing the mark? Without comprehensive, well thought out account plans, companies miss major revenue opportunities and risk losing some of their largest clients. Sales organizations that apply a visual approach to their account planning process can immediately uncover new pipeline and expansion […] The post The 6 Critical Ingredients for the Best Account Plan Ever appeared first on Revegy.

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Don’t Let These 10 Loyalty Money Pits Sink Your Customer Experience Investments

Customer Think

It isn’t easy to put a price on lifelong customer loyalty. But every day, thousands of retailers try, and some are putting it in the wrong places. Companies dedicate nearly one-third of their marketing budgets to loyalty programs and customer relationship management, according to Statista.

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Requisition vs. invoice: Spotting the differences

PandaDoc

Not many people enjoy dealing with reams of internal paperwork. But streamlining your accounts is a necessary evil—one which you can achieve with ease when you use the right document for the right transaction. At PandaDoc, we like to bring simplicity to complex terms. Today’s explanation? Requisition Vs. invoice. These are both documents used in different stages of a business transaction.

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What Is A Balanced Scorecard? A Definition & User’s Guide

ClearPoint Strategy

Everything you’ve ever wondered about the Balanced Scorecard in one complete article

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Apr 19 – Customer Success Jobs

SmartKarrot

Role: Customer Success Operations – Lead Analyst Location: Aylesbury, England, United Kingdom (On-site) Organization: Trellix As a Customer Success Operations – Lead Analyst, you’ll develop actionable strategies, streamline essential business processes, operate in a global context, and improve the performance of the company by combining and analysing data from many sources.Support weekly forecasting, monthly and quarterly reporting, and ultimately annual planning and territory manage

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Local Government Annual Budget Process: Step-By-Step Guide

ClearPoint Strategy

It’s more important than ever to link your local government budget to your strategy.

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Lead Tracking Software to Better Support your Sales Rep

Apptivo

1. The essentials of sales lead tracking software 2. Benefits of Sales lead tracker with Apptivo 3. FAQ Right, sales management is our passion. We are so passionate about our work that we would never consider altering our line of work. Tools will help manage your sales process when things become hectic and enable effortless, effective, and efficient sales.

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Master Planning: Everything You Need To Know

ClearPoint Strategy

Wondering how to manage your community’s growth in a consistent, deliberate fashion?

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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Is Your Company Working Towards The Right Goals?

The Great Game of Business

Identifying the single most important goal and aligning employees to it is a powerful strategy for driving success in your company.

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The 9 Best Balanced Scorecard Resources

ClearPoint Strategy

There are thousands of Balanced Scorecard resources out there, where do you start?

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Project Budget Management: Everything You Need To Know

ClearPoint Strategy

The basics surrounding project budgeting - and the software tool to stay on track.

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What Is A Strategy Map?

ClearPoint Strategy

Strategy maps - an effective tool for visualizing your organization's objectives.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How To Determine Critical Success Factors For Your Business

ClearPoint Strategy

How to determine critical success factors and achieve strategic business success.

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13 Great Alternatives To SharePoint

ClearPoint Strategy

Like the functionality of SharePoint, but not the configuration and confusion?

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11 Common Strategic Planning Questions, Answered

ClearPoint Strategy

We’ve heard these questions asked by many people over the years.

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Healthcare Strategic Planning: An In-Depth Guide

ClearPoint Strategy

Yes, strategic planning in healthcare is tough!

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.