Customer Think
NOVEMBER 10, 2022
Most people think of storytelling as a way to entertain or engage an audience. But did you know that storytelling can also be used in customer service? After all, people no longer respond to canned responses or scripted interactions. They want to see real people interacting with them, and they want helping solving their problems […].
Zendesk
NOVEMBER 10, 2022
As part of my job, I have the great privilege of talking to our employees and learning more about what led them to their current roles, what excites them today, and where they hope to grow—and go—in the future. In advance of Veterans Day 2022, I spoke to employees located in the U.S. who have served in the military, many of whom are active participants in our veteran employee community.
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Customer Think
NOVEMBER 10, 2022
Companies have long realized the value of data. It’s been said that data is the new oil. But many businesses may not realize just how valuable their customer data is. This blog post will explore how companies can profit from customer data by unifying and consolidating it for predictive analytics. Keep reading to learn more! […].
Force Management
NOVEMBER 10, 2022
This blog is part of our Mission Critical Success Series, where we dive into the strategies leaders are using to execute on mission critical sales objectives during times of economic change. Each week, we will cover a different essential area of sales effectiveness. Check our blog next week for the newest installment, or subscribe for updates straight to your inbox.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
NOVEMBER 10, 2022
Photo by Pexels, CC0 1.0 According to a recent survey, familiarity with Non-Fungible Tokens (NFTs) among internet users has skyrocketed in the last year. While most Americans aren’t currently prepared to purchase NFTs, one in every 14 non-owners express future interest in NFTs. As such, multinationals such as Coca-Cola, Budweiser, Adidas, etc., are exploring NFTs […].
EcSell Institute
NOVEMBER 10, 2022
“Boss” is a broad term with responsibilities that can differ vastly based on industry, organizational structure, and more. But when it comes to being a good boss, there are key elements that hold true whether you’re a tenured CEO, new frontline manager, or something in between. In this multi-part series, we share the most important characteristics and tactics that lead to success as a boss.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Zendesk
NOVEMBER 10, 2022
As global data protection and privacy regulations continue to evolve, it’s important to understand how Service Data is processed and stored by the vendors you work with, to ensure that your Service Data is safe, and that your systems help you to meet global compliance regulations. The Schrems II decision around EU-US data transfers in 2020 put security considerations into the limelight, but the truth is that building and protecting customer trust has always been paramount at Zendesk.
Customer Think
NOVEMBER 10, 2022
At more American homes, the box kit is getting the drop kick. And for retailers, that’s a foot out the door of profitability. Retail subscriptions, those automatic replenishment services that fulfill household needs ranging from pet food to celebrity autographs, are getting a lot of “please cancel” requests following their pandemic-induced heyday.
Strategic Communications
NOVEMBER 10, 2022
Most small businesses don’t have the big budgets that big brands have. Yet they need to make an impact through their marketing and communication efforts. That, obviously, can be a challenge. Digital marketing, though, represents significant opportunity for small businesses. Digital marketing is important to small business because it is easily accessible, cost effective, and has a broad reach.
Customer Think
NOVEMBER 10, 2022
It has been a tumultuous journey for physical stores in recent years, with brands having to adapt to new customer expectations. After a tremendous surge in the e-commerce industry, high-streets have been put back on a pedestal, with 67% of marketers investing in more engaging in-store experiences to attract people back to the high-street. Much […].
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Brooks Group
NOVEMBER 10, 2022
As technology changes, so must our sales approach and related sales technologies. The standards of the sales industry changes rapidly, and it can be challenging to keep ahead in the face of these alterations. Despite the difficulty, effective sales managers are strong leaders that can adapt to any situation to help guide their salesforce through troubled and uncharted waters.
Customer Think
NOVEMBER 10, 2022
How alumni teams at higher education institutions can enhance relationships with past students and increase lifetime value Digital transformation scores a B+ According to a study by McKinsey, almost 80 percent of organisations reported that during the pandemic they initiated a process of digital and data transformation. Undeniably, COVID 19 fast tracked many organisations’ transformation […].
SmartKarrot
NOVEMBER 10, 2022
Role: Director – Customer Success Location: New York, NY (Hybrid) Organization: Rokt As a Director of Customer Success, you will be mastering the functionality of the platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs. Work alongside the sales team to uncover marketing goals and identify relevant Solutions for leading Global, Regional, and National businesses.
Customer Think
NOVEMBER 10, 2022
One of the challenging obstacles that most businesses face is gaining the trust of their customers, especially when getting started. People are less likely to trust brands they’re not familiar with due to many reasons. Even if you’re an established brand, customers form associations with their preferred products or services over time. And this makes […].
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
NOVEMBER 10, 2022
We are heading into one of the busiest times of year for many businesses, and that brings a lot of stress and satisfaction when things go well. Help ensure your business’ success by preparing in advance to meet the many needs of the holidays – in particular, your customer service needs. The Importance of Quality […].
Customer Think
NOVEMBER 10, 2022
Amid unprecedented security challenges, Conversational AI-powered solution delivers security compliance, protects companies and customers and boosts brand trust.
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