Fri.Dec 10, 2021

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Are You Still Selling Like It’s 1982?

Engage Selling

Did you know closing ratios on deals that employ traditional selling methods (e.g., cold calls and direct mail) have not changed since the 1980s? Seriously. They’ve not budged at all since “Eye of the Tiger” was a hit song on … Read More » The post Are You Still Selling Like It’s 1982? first appeared on The Sales Leader.

Sales 133
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Predictions for Customer Experience (CX) in 2022

Customer Think

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation. Once change has started, there’s no stopping it from […].

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Weekly Roundup: Avoid Burnout, Convert More B2B Sales + More

The Center for Sales Strategy

- MOTIVATION -. "Anyone, anywhere, can make a positive difference.". - Mark Sanborn. - AROUND THE WEB -. > 10 Tips to Avoid Burnout While Working in Sales – Badger Maps. Are you feeling a lack of motivation, negative energy, and exhaustion? Wheels spinning but you’re getting nowhere? While sales pros enjoy the roller coaster ride of emotions, it can take a toll on your physical and mental health.

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Salesperson burnout is hurting your business. Here’s how to fight it.

Customer Think

The life of a sales rep has never been easy. Whether they’re traveling around the globe, bogged down in administrative work, or fresh out of leads, the road to closing a deal can be an uphill battle. A lot of sales reps work overtime under normal circumstances, but the pandemic has exacerbated the problem: now […].

Sales 134
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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Strategy Execution: 5 Organizations That Have Done It Well

ClearPoint Strategy

Every organization must make a big strategy shift at some point or another to stay at the forefront of its industry. In some cases, a big strategic change may also be necessary to simply survive. Successfully shaping and executing a new strategy is challenging, but there are a few standout examples we can all learn from. Here are five companies with good strategy execution, coming from different markets and industry positions. 1.

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Our journey of becoming CO2 neutral – reasons and tips

MDI Training

MDI is CO2 neutral. The pandemic has made us more thoughtful. Adult education in presence is connected with traveling. Often these are only short distances, but we also had seminar weeks where participants came together from all over the world. With the Pandemic Lockdowns, we switched to virtual delivery and realized that continuing education is fun and effective this way, too.

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How Technology for Improvement Supports Positive Change

Kainexus

If you look around any public space today, odds are you will see more than one person with a phone in their hand or pressed up to their ear. This is because mobile technology has become an integral part of our lives. This is one example of how technological advances have enabled changes in our behaviors that we now take for granted and understand as contributing to our quality of life.

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What Is Integrated Ecommerce and How It Changes Your Business

Customer Think

Ecommerce is the buying and selling of products online, usually via your company’s website. If your business has an online shop, there will be data associated with what customers buy. This includes color, price, and quantity. There will also be information about inventory, and the stock available to be purchased. Tight inventory control is one […].

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How to Fix Stalled Opportunities in Your Sales Pipeline

Sales Readiness Group

Pipeline management is an ongoing challenge for sales managers. While it may seem that a pipeline with more opportunities is better, this isn’t the case if a large percentage of opportunities are stuck.

Sales 62
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What Are The Two Biggest Factors Impacting Your Win Rate?

Customer Think

I get into a lot of conversations with sales people and leaders about winning business. Win rates are too low, I ask people what they think they need to do to increase the win rate. Usually the answers have something to do with product/offering capabilities and competitiveness, and the standby-price. But, as we dive into […].

Sales 69
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Ultimate Guide to Conversational Sales & Selling

Drift

How easy is it for your customers to buy from you? Sales teams are tuned into pipeline, win rate, and sales-qualified leads. But they’re missing the most important part of the modern sales process: conversations. We no longer live in a world where companies are the gatekeepers of product information, or where sales teams get to decide how (or when) potential customers get to talk to reps.

Sales 62
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Knowledge Management: The Cure for Contact Center Agent Training Ills in the Variant-Era

Customer Think

According to Training Magazine, US companies spent $82.5 Billion in 2020 alone for employee training. Training is clearly not an inexpensive endeavor. In fact, it costs almost $16,900 to train a new call center agent in the pharmaceutical industry over a 12-month period, according to Cutting Edge Information, a life sciences research firm. The training […].

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Dec 10 – Customer Success Jobs

SmartKarrot

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Work cross-functionally with Marketing, Implementations, Product, and Engineering teams to develop innovative approaches driving positive business outcomes with Enterprise Customers.

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Reporting Tools & Software: The 5 Most Crucial Aspects (& 9 Popular Tools)

ClearPoint Strategy

Most organizations begin their reporting process in Microsoft Excel and PowerPoint—and typically don’t consider alternatives until their reporting becomes too robust or complex. They then begin looking for new tools in the marketplace and often find that creating the insightful reports they need will require a best-in-class reporting tool. Companies looking for reporting software need a solution that can handle five major components: Structure.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Virtual Assistant Tools: Essential Tips You Will Need This Year!

SmartKarrot

There has been a wider acceptance of AI virtual assistants across the globe. Products like Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortona, and Google’s Assistant are some of the best examples of these AI virtual assistant tools. . This cutting-edge technology that mainly works by comprehending voice commands to complete users’ tasks has many useful examples: voice-to-text dictation, email management, customer service, help desk management, data analysis, and tea

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Best CRM For Financial Services – Finance CRM

Apptivo

Any organization is a comprehensive collaboration of different departments (also known as sectors) that work together to bring out efficient results. One of the prime sectors or departments in most organizations is financial services. Financial services, in general, refers to financial management which in broader terms refers to banking, investment, and insurance.

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The CRM process is flawed. Here is why.

Insightly

Countless businesses operate under the assumption that they’re maximizing the CRM process implemented in their companies even if it may not be fully optimized to support their organization. You might be wondering, if something that ubiquitous doesn’t work, then what does? A unified CRM is what’s required to thrive in a competitive landscape.

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The CRM process is flawed. Here is why.

Insightly

Countless businesses operate under the assumption that they’re maximizing the CRM process implemented in their companies even if it may not be fully optimized to support their organization. You might be wondering, if something that ubiquitous doesn’t work, then what does? A unified CRM is what’s required to thrive in a competitive landscape.

CRM 52
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The CRM process is flawed. Here is why.

Insightly

Countless businesses operate under the assumption that they’re maximizing the CRM process implemented in their companies even if it may not be fully optimized to support their organization. You might be wondering, if something that ubiquitous doesn’t work, then what does? A unified CRM is what’s required to thrive in a competitive landscape.

CRM 52