The Center for Sales Strategy
MAY 5, 2022
I know what you’re thinking… NO, I do not think sales managers should close deals for their salespeople. Doing that (consistently) only causes more issues, but that's not what this is about. The reality is, while pending business is great, what we need to see is salespeople closing business.
Zendesk
MAY 5, 2022
Internal service for employees is just like customer service. The same rules apply: Make yourself available, answer questions, solve problems, and monitor feedback. Having a process for handling internal questions is one thing you can do to improve the employee experience at a time when workers are increasingly dissatisfied at work. Internal requests from corporate employees increased 31 percent last year.
Kainexus
MAY 5, 2022
There are several technology solutions designed to help companies accelerate improvement initiatives and support business process improvement disciplines such as Lean and Six Sigma. So it isn't surprising that software buyers can become confused or overwhelmed by all the choices. When it comes to project portfolio management (PPM) and continuous improvement software, we find that buyers are often unsure about whether - and how - they differ.
Crank Wheel
MAY 5, 2022
This is why salespeople should consider taking an assertive approach. Assertiveness does more than impress customers.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
NG Data
MAY 5, 2022
Personalize every experience and increase customer lifetime value (CLTV) with in-built software for cross-selling success. For businesses across every industry, consistently driving value for customers is a common objective, with the goal ultimately being to boost CLTV and increase revenue per customer. Maximizing cross-selling opportunities though advanced customer data software presents a.
Zendesk
MAY 5, 2022
More than half of people have higher expectations for customer service now compared to a year ago, according to Microsoft’s State of Global Customer Service Report. But providing consistent, quality customer service is a challenge. You can’t simply automate or template your way to success. It’s an art and a science that requires masterful people skills, as well as constant digging into the data behind interactions (and setting goals along the way) to turn bland customer experiences into remarkab
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Zendesk
MAY 5, 2022
The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another—from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel. In particular, as a year-round connection point, a company’s user groups offer a way for customers to routinely connect with industry peers and the company to p
SmartKarrot
MAY 5, 2022
The C-suite comprises accomplished professionals who have charted a course that is great. However, the C-suite executives are not the ultimate. In today’s fast-moving business world, C-suite executives and professionals are expected to adapt to changing needs and demands. This must be in tune with the business needs and customer future. C-suite leaders need to adapt to technology and understand its impact on all levels.
OnStrategyHQ
MAY 5, 2022
Refresher: What is a Mission Statement? Remember that a mission statement explains why your organization exists. It is a foundational element of your plan that establishes your core purpose and who you serve! If written well, your mission statement will stand the test of time, giving guidance to more temporary and time-specific goals and plans. For a mission statement to provide clarity, we recommend writing it in concrete language.
SmartKarrot
MAY 5, 2022
The world saw the first mention of the term E8. This was in the Harvard Business Review. The term was relevant but did not get much popularity until very recently. Marketers took time to completely accept the term and find ways to help their businesses grow in the experience economy. The term has now become the buzzword in the SaaS industry, and we will tell you why.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
SmartKarrot
MAY 5, 2022
Role: Customer Success Director Location: New York, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.
Expert insights. Personalized for you.
107 
Let's personalize your content