Customer Think
SEPTEMBER 2, 2021
The IT industry is very vast, complex and dynamic. Software development is an integral aspect of the industry. It is influenced by numerous factors, including market conditions, growing complexities, changes in technology trends, and growing challenges faced during software development. Software developers from different business landscapes and domains face different challenges.
Kainexus
SEPTEMBER 2, 2021
In the business management context, continuous improvement means a never-ending effort to identify and eliminate the root causes of problems that produce errors or diminish customer value. Most often, it consists of many incremental improvements rather than one drastic change. Continuous improvement is an integral part of Japanese culture, which endeavors to improve on an ongoing basis.
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Customer Think
SEPTEMBER 2, 2021
A little while after Indra Nooyi was named the CEO of PepsiCo, she traveled home to India to visit her mother. The morning after she arrived, piles of visitors began pouring into her mothers’ home. They walked past Nooyi and straight to her mom where t.
Help Scout
SEPTEMBER 2, 2021
Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives. When supporting a highly technical product, a tier 2 team may handle implementation and core product guidance. In contrast, the tier 2 team supporting a retail product may handle lower priority bugs, dispute resolutions, or triage, as their skills are less about product knowledge and more
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
SEPTEMBER 2, 2021
The nature of the workforce has changed. As countries across the world come out of lockdowns, others come back in – meaning staff are forced to quickly adapt to changes in their workflow as they seek to find the most optimal home setups or are asked to relocate their home set-ups by bringing it back […].
ClearPoint Strategy
SEPTEMBER 2, 2021
Goal-setting is crucial for all organizations. Not only do goals define what your version of success looks like, but they also provide direction for your day-to-day operations, and align resources with priorities. Absent a set of clear goals, your organization is operating without purpose. Your performance management goals—those that define what your organization wants to achieve over the next three to five years—should be based on your overall strategic plan.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
CMOE
SEPTEMBER 2, 2021
As businesses are ramping up and asking employees to return to in-person work in offices, restaurants, hotels, and manufacturing firms, millions of people are leaving their jobs in search of something different, something more. What they’re looking for varies, but there are some common factors being reported. Over the last 18 months, workers have had time to think about what they really want and have decided that life is too short to settle.
Customer Think
SEPTEMBER 2, 2021
The world has changed over the last 20+ months and as the society continues to reopen, businesses are making decisions on how long to remain remote, when to welcome teams back to the office or how to introduce a hybrid model. It remains clear that, for the majority of companies, working remotely was surprisingly successful. […].
NG Data
SEPTEMBER 2, 2021
In a post-pandemic world, core banking systems are in urgent need of updating and modernizing to cater for the ‘new normal’ expectations of customers, from real-time payment support to more relevant product recommendations with personalized pricing based on their specific circumstances. Modernizing core banking systems is essential for enhancing customer experiences.
SmartKarrot
SEPTEMBER 2, 2021
Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Own and be accountable for all aspects of the customers’ relationship including escalations and service issues. Retain your install base revenue and proactively upsell additional products and services to your customers.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
SmartKarrot
SEPTEMBER 2, 2021
Nowadays companies have been implementing the CRM strategy to improve the sales of a product. However, for SaaS businesses, selling is not the end of a story. It is imperative to maintain customer relationships and retain subscribers. A constant rise in churn rate can jeopardize the future of a business operating on the recurring revenue model. A SaaS company with an increasing attrition rate often misses out on a key component of customer success.
SmartKarrot
SEPTEMBER 2, 2021
Nowadays companies have been implementing the CRM strategy to improve the sales of a product. However, for SaaS businesses, selling is not the end of a story. It is imperative to maintain customer relationships and retain subscribers. A constant rise in churn rate can jeopardize the future of a business operating on the recurring revenue model. A SaaS company with an increasing attrition rate often misses out on a key component of customer success.
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