Mon.Jul 19, 2021

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Action Items

Software Sales Guru

Action Items “When you leave a sales meeting, it shouldn’t only be you who has an action item. The customer needs to have an action item too.” This statement came from a salesperson in one of my training sessions. Though early in her sales career, she had already realized that you need the prospective customer to buy-in to the process and work with you to.

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7 Reasons to Consider Automating Your Business Process

Customer Think

Businesses become more complex as they grow and develop. To deal with this, it becomes necessary to start implementing process workflows. But even the most rigorous workflows come with difficulties of their own. This can lead to significant investments of time, money, and resources. Not only does this hurt your bottom line, but it can […].

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Empathy May Be the Most Important Selling Skill

Sales Readiness Group

Microsoft CEO Satya Nadella often speaks of how his career – and his company – have been shaped by empathy. He views it as a quality to be consciously cultivated, practiced, and applied – “not just as something nice to have, but as the core to the innovation agenda in the company.” He believes empathy can be a differentiator when working with clients.

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Why Software Testing is a Must Before Your Business App Launch

Customer Think

Software testing is absolutely essential for any company wanting to launch an app. It’s the taste test of the tech world. You wouldn’t serve sa customer a burrito with a new hot sauce unless you were sure they would leave your establishment with taste buds fully intact, and the same principle applies to software. You […].

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The Salesperson's Guide to Pattern Interrupt

Hubspot Sales

If you've ever been amazed by a magic trick, you've likely been under the psychological spell of pattern interrupt. Magicians understand how to trick your mind just enough to create a conflict between what you believe to be true and what you see in front of you. Salespeople can use this same technique to direct a prospect's behavior, change the momentum of a conversation, and engage people more effectively.

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How to Build Customer-Centric Culture

Customer Think

Before we address how to build customer-centric culture, let’s examine the terminology: what culture is and what it is not. Culture is not executives talking about high level strategy. Equally, it is not your Brand Book. The language surrounding busine.

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Call Center Scripts, Call Flows, Communication Templates, Interaction Guides… oh my!

Customer Think

Source: DepositPhotos.com There has been much discussion among call center executives over the years about the use of call center scripts or call flows. And for a good reason. After all, once a customer gets through the company’s automated IVR system and reaches a live person, they want agents to engage with them in a […].

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Jul 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers. Define and implement standards/procedures for ensuring the optimal customer experience. Ensure all systems in the current tech stack are up to date and aligned with best-in-class products within the industry.

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Designing for Success: 5 Essential Elements of Corporate Identity Design

Customer Think

The better your corporate identity design, the more profitable your business will be. And the more you work on it now, the more it will work for you in the future. Big statements! Not convinced? Well, think Apple, Coca-Cola, and BMW. Can you see their logos, typography, colors? That’s corporate identity design at work. But […].

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Tooth be told: A customer experience about my teeth

Customer Think

I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or sing Hanson at the top of my lungs, let alone talk at all. That’s when I was introduced to TMD, or temporomandibular joint dysfunc.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr