Flevy

APRIL 28, 2021

Most organizations aren’t ready to deliver great Customer Experiences across all channels. Many of them have invested heavily in conventional methods of doing business, backed by in person or over-the-phone customer experience. This has led to creation of siloed operational structures within companies, where each silo operates individually. With the advent of digital channels, these organizations set out to use and proffer their services via digital channels.

Customer Experience 111

Customer Experience Leadership Digitalization Government 111

Zendesk

APRIL 28, 2021

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report.

Customer Experience 98

Customer Experience Communication 98

Apptivo

APRIL 28, 2021

For many businesses, there are often various inefficiencies in their sales processes that lead to an inefficient flow of operations. These inefficiencies are caused due to the presence of different bottlenecks in their sales processes and changing market conditions as the COVID-19 pandemic has caused their businesses to be at risk due to degrading sales.

CRM 98

CRM Decision-making Innovation Management 98

The Center for Sales Strategy

APRIL 28, 2021

Increasing sales productivity and performance is a top challenge for any sales leader. One study even found that it surpasses the obstacles of recruiting, hiring, and onboarding. Data suggests that salespeople spend as little as 23% of their time actually selling. In conjunction, the 2020 Media Sales Report found that nearly 1 out of every 3 (31%) of salespeople spend 20-25% of their time in discovery meetings.

Onboarding 85

Onboarding Sales Media Sales Management 85

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Insightly

APRIL 28, 2021

Over the past year, marketing teams have become increasingly remote, asynchronous, and autonomous. But, it wasn’t just COVID-19 that set us on this path. As marketing functions have increased their scope of responsibility, teams have become fragmented. Now, even a small startup marketing team might consist of: A marketing director. A content marketer.

Management 84

Management Remote Working Onboarding Software 84

CMOE

APRIL 28, 2021

In a recent survey, 97% of 10,000 senior leaders surveyed said that being strategic was the leadership behavior most important to their organization’s success—but another study indicated that fully 96% of leaders say they lack the time for strategic thinking.*. Leadership today is about more than being operationally effective, solving existing problems, and guiding people through the work that needs to be done each day.

Strategic Thinking 78

Strategic Thinking Leadership Prioritization Organization 78

Crank Wheel

APRIL 28, 2021

How do you overcome objections in sales? We look at the most common objections, and how to overcome them.

Sales 97

Sales 97

RAIN Group

APRIL 28, 2021

If you’re like most sellers, you find yourself negotiating deals with a buyer’s procurement team at least some of the time. Certainly, the frequency with which you’re dealing with procurement and purchasing professionals will vary based on industry and product category, but being skilled working with procurement is often the key to moving your deal across the finish line in a timely way.

Procurement 63

Procurement Negotiation Sales 63

Brooks Group

APRIL 28, 2021

From the dawn of humanity, we can assume, there was someone who was creative enough to make a needed product – perhaps a chiseled wheel, or a grass-thatched roof – and someone who wanted to acquire that item for a good price. It wasn’t until the 1500s that this process earned the name – negotiation – that we know it by today. Derived from Latin origins, the initial meaning was “to navigate a difficult journey,” and if you’ve ever been a seller on the receiving end of a haggle, you certainly woul

Negotiation 52

Negotiation Sales Training Banking Profitability 52

CoSell

APRIL 28, 2021

In our sales environment, we are looking for ways to gain a competitive advantage and provide exceptional value. More and more sales professionals are looking to build long-term relationships with their B2B partners. If that sounds good to you, you’re probably also wondering is about how. You may be asking two critical questions: What is the best way to connect with clients?

Decision-making 52

Decision-making Software Software B2B 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Zendesk

APRIL 28, 2021

You could say that Alexis Ohanian , Reddit co-founder and founder of the venture capital firm Seven Seven Six , knows a thing or two about building startups. When we sat down with Ohanian for our CX Academy Live event , he shared his experience as an entrepreneur and the many lessons learned along the way—from his days responding to customer feedback emails at Reddit to his current role at Seven Seven Six helping the next generation of startups push forward.

Prioritization 52

Prioritization Decision-making Stakeholders Meetings 52

Strategic Planning and Management Insights

APRIL 28, 2021

Lauren is the Director & Head of Commodities for the Financial Institutions Group at Chatham Financial, the largest independent financial risk management advisory and technology firm. Having worked internally at finance and audit organizations and externally as an advisor across the finance enterprise, she approaches leadership and the boardroom with a multiple-stakeholder focus.

Finance 52

Finance Management Stakeholders Leadership 52

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Set expectations (timing, offers, selection) & explaining the engagement process to clients for launching business applications.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

ClearPoint Strategy

APRIL 28, 2021

Comparing OKRs vs. KPIs is a hot topic you’ll hear in performance management meetings, but it’s an apples and oranges discussion. While there can be overlap (more on that later), these two concepts are really very different. Keep reading to learn how. What is a KPI? An acronym for key performance indicator, KPIs are used to evaluate performance over time for an organization, individual, program, project, action, etc.

Artificial Intelligence 40

Artificial Intelligence Healthcare Retail Organization 40

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SmartKarrot

APRIL 28, 2021

People have stopped trusting sales folks altogether. Since they have been ‘programmed’ to convert all no’s into nods, prospects find it hard to trust their words. Let’s face it – aren’t they saying it all to get the product sold out? However, if you give those prospects a little proof of a customer who was absolutely delighted with your product or service, there are higher chances of them buying the belief or the product.

Customer Success 10

Customer Success Customer Experience Media Meetings 10